kind of strange, like an inserted step in the process to make sure the client felt like they weregetting some bang for their buck. First, the customer could not see. Second, she confronted awall of small, identical boxes containing various strength contact lenses. I looked at the slip of paper I’d gotten from the optometrist. There was a place on the wall that fit her needs. I wasn’tsure if we were in the right place.I took a box off the wall, compared the numbers printed on the box with the slip in myhand, nodded at her confidently, then led her to the training station.I had already decided there was no way in hell I could get a contact in my own eye, so thein and out was going to have to be in the woman’s eyes. I perched that little contact on myfinger, moved it toward her eye, and dropped it on the floor.I never stopped moving. Instead of acknowledging my mistake or trying to find the tinylens, I went through the motions of putting something in her eye. She blinked a few times.“That feels spot on,” she said. “I’d have thought where would be more discomfort.”I smiled, the professional at work.I was more careful with that second little bastard. I dug it out of the container, held itupright, pried her eye open, then jammed the contact in there before it could slide off my finger.There was a quick struggle, a cry of pain, then lots and lots of blinking.With my first customer, I had her do the second in and out with that one eye only, sincethe other contact was on the floor. She did a much better job than I did, and before I knew it, shewas out the door.My first contact lens sale.