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Metodologias Para Priorizacion de Problemas

Metodologias Para Priorizacion de Problemas

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Published by marianavillaveces

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Categories:Types, Brochures
Published by: marianavillaveces on Feb 18, 2010
Copyright:Attribution Non-commercial

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08/05/2013

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DAYANNA CHACON CASASYICELA NOVOA RODRIGUEZKATHERINE RESTREPO
 
GENERALIDADES
Detección de problemas de calidad: actividad quepone de manifiesto la existencia de déficit en unoo varios componentes de la calidad en un servicio.
Definición del problema de calidad: debe sersencilla, clara y lo más concreta posible. Hay quetener en cuenta siempre, el no caer en la trampade querer incluir las causas "posibles" en ladefinición del problema.
 
CONTENIDO
DIAGRAMA CAUSA-EFECTO
DIAGRAMA DE PARETO
ARBOL DE PROBLEMAS

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