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EMPLOYEES' GRIEVANCES

EMPLOYEES' GRIEVANCES

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Published by CHETSUN
Human Resource Management is called upon to deal with
Employees' Grievances and thus pave the way for diffusive harmony to usher in.
Human Resource Management is called upon to deal with
Employees' Grievances and thus pave the way for diffusive harmony to usher in.

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Published by: CHETSUN on Feb 23, 2010
Copyright:Attribution Non-commercial

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05/18/2013

 
 
EMPLOYEES’ GRIEVANCES 
Dr.C.S. RANGARAJAN1. A complaint became a grievance whenthea) Worker remains dissatisfied b)Employer is dissatisfied
c)
Worker’sdissatisfaction is intimated to themanagement in writing d) Workerexpresses his dissatisfaction by word of mouth (orally)2. The dissatisfaction of an employee,when orally conveyed, it becomes
a)
Grievance
b)
Complaint c)Charge-sheetb)d) Violation3. A written complaint filed by anemployee and claiming unfair treatment”is defined as definition for grievance by
a)
Dale Yoder b) Michael Jucius c) Michael Jackson d) Kornhauser4. Which one may ‘test the meaning of anagreement clause or raise a question of equity’ in writing?a) A complaint
b)
Grievance c)Negotiation d) Closed-shop5. ……........ Operates in an atmosphere inwhich tensions are more personal then
1
 
institutional
a)
Grievance b) Foreman c) Supervisor d)Employer6. Though the stakes are not critical, theultimate sanction is not the use of forcein a) Complaint
b)
Grievance c)Enforcement of agreementsd)grey areas in agreement7. Which one of the following is the ‘bitterfruitwhen grievance remains as the‘root’? a) Over-time work b) Transfer c)Turnover
d)
Low productivity.8. Adverse allocation of rewards foremployee services and conditions underwhich services are rendered give rise toa) Disciplinary action
b)
Grievance c)Work to rule d) Desertion9. Which one is not a factor responsiblefor grievances to emerge?a) Working conditions and rewardsb) Management policies and practicesincluding supervisionc) Maladjustment of employees
d)
Customer’s dissatisfaction10. Proactive approach to grievancemanagement does NOT involvea) Identification and grievances
2
 
b) Nature of grievancesc) Nurturing factors
d)
Quick-fix for grievances11. Which one is NOT a method foridentifying grievances?a) Exit interview b) Gripe box system c)Open-door policy
d)
Re-poll12. Exit interview, grip box system,opinion surveys and open door policy helpgenerate a) Workers antipathy b)Contact c) Communication
d)
Information13. Exit interview help obtain relevantinformation about workersdissatisfaction froma) Rank and file within the organizationb) Informants
c)
Employees who have the resigned orleftd) Supervisors14. The management taking measures tomodify factors leading to grievance is the
(a)
Proactive approach b) Reactiveapproachc)Retrospective approach d)Prospective approach15. In spite of redressal of grievances,the underlying causes continue to exist in
3

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