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Program and Practice Awards 2010

Program and Practice Awards 2010

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Published by JCCAssociation
Program and Practice Award recipients of the JCCs of North America Biennial 2010.
Program and Practice Award recipients of the JCCs of North America Biennial 2010.

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Published by: JCCAssociation on Feb 24, 2010
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03/09/2010

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JCCs
 
of 
 
North
 
America
 
2010
 
INNOVATION
 
&
 
EXEMPLARY
 
AWARDS
 
BENCHMARKING
 
AWARDS
 
INNOVATION
 
AWARDS
 
Member
 
and
 
User
 
Engagement
 
 –
 
Gold
 
Star
 
Weinstein
 
JCC,
 
Richmond,
 
VA
 
Platinum
 
Service
 
Standards:
 
ongoing
 
professional
 
development
 
President:
 
Earl
 
Ferguson
 
Executive
 
Director:
 
Jordan
 
Shenker
 
Chair:
 
Jordan
 
Shenker
 
The
 
Platinum
 
Service
 
Standards
 
is
 
an
 
internal
 
and
 
external
 
customer
 
service
 
initiative.
 
Specific
 
staff 
 
behaviors
 
to
 
support
 
these
 
standards
 
and
 
encourage
 
increasing
 
the
 
key
 
benchmarking
 
metric
 
of 
 
informal
 
staff 
 
conversations
 
were
 
presented
 
at
 
staff 
 
meetings.
 
Staff 
 
techniques
 
for
 
engaging
 
members
 
include;
 
the
 
24
 
hour
 
rule
 
established
 
requiring
 
all
 
staff 
 
to
 
respond
 
to
 
all
 
emails
 
and
 
phone
 
messages
 
within
 
24
 
hours;
 
5/10
 
rule
 
established
 
indicating
 
all
 
staff 
 
are
 
to
 
look
 
up
 
when
 
walking
 
through
 
halls
 
and
 
make
 
eye
 
contact
 
with
 
anyone
 
within
 
10
 
feet
 
and
 
verbally
 
greet
 
anyone
 
within
 
5
 
feet.
 
Staff 
 
is
 
more
 
conscious
 
of 
 
need
 
to
 
respond
 
timely
 
to
 
and
 
engage
 
members
 
in
 
the
 
halls
 
and
 
more
 
aware
 
of 
 
when
 
other
 
staff 
 
is
 
exhibiting
 
these
 
positive
 
behaviors
 
by
 
acknowledging
 
their
 
efforts
 
with
 
Kudos
 
at
 
every
 
staff 
 
meeting.
 
Staff 
 
Motivation
 
Weinstein
 
JCC,
 
Richmond,
 
VA
 
Increased
 
staff 
 
satisfaction
 
President:
 
Earl
 
Ferguson
 
Executive
 
Director:
 
Jordan
 
Shenker
 
Chair:
 
Jordan
 
Shenker
 
Using
 
the
 
data
 
and
 
feedback
 
from
 
benchmarking
 
staff 
 
surveys,
 
the
 
executive
 
management
 
team
 
developed
 
these
 
concepts
 
resulting
 
in
 
increased
 
staff 
 
satisfaction.
 
Staff 
 
communication
 
was
 
increased
 
through
 
e
update
 
emails
 
from
 
executive
 
director
 
regularly
 
sharing
 
agency
 
information,
 
monthly
 
program
 
happenings
 
newsletter,
 
and
 
all
 
staff 
 
meetings
 
to
 
discuss
 
budget
 
and
 
financial
 
issues.
 
Recognition
 
of 
 
staff 
 
was
 
increased
 
through
 
monthly
 
program
 
happenings
 
showcase
 
staff 
 
efforts,
 
kudos
 
agenda
 
item
 
added
 
to
 
all
 
staff 
 
meetings
 
to
 
encourage
 
staff 
 
to
 
acknowledge
 
each
 
other.
 
Efforts
 
to
 
show
 
staff 
 
is
 
appreciated
 
were
 
achieved
 
through
 
a
 
fitness
 
competition
 
and
 
management
 
staff 
 
cooked
 
and
 
served
 
staff 
 
luncheon
 
Strategic
 
Decision
 
Making
 
 –
 
Gold
 
Star
 
Marcus
 
JCC
 
of 
 
Atlanta,
 
Dunwoody,
 
GA
 
Shabbat
 
Opening
 
President:
 
Sherie
 
Gumer
 
 
Executive
 
Director:
 
Michael
 
Wise
 
Chair:
 
Laura
 
Lewkowict
 
By
 
being
 
open
 
on
 
Shabbat
 
the
 
MJCCA
 
will
 
help
 
enhance
 
the
 
connections
 
to
 
the
 
Jewish
 
community
 
and
 
continue
 
the
 
MJCCA's
 
vital
 
support
 
of 
 
creating
 
and
 
supporting
 
meaningful
 
Jewish
 
 journeys.
 
It
 
is
 
often
 
said
 
that
 
as
 
much
 
as
 
the
 
Jews
 
have
 
maintained
 
Shabbat,
 
it
 
is
 
even
 
truer
 
that
 
Shabbat
 
has
 
maintained
 
the
 
Jewish
 
people.
 
By
 
expanding
 
its
 
hours
 
of 
 
operation,
 
the
 
MJCCA
 
will
 
be
 
helping
 
sustain
 
and
 
strengthen
 
the
 
Atlanta
 
Jewish
 
community
 
in
 
conjunction
 
with
 
the
 
sustaining
 
nature
 
of 
 
Shabbat
 
itself.
 
EXEMPLARY
 
AWARDS
 
Member
 
and
 
User
 
Engagement
 
 –
 
Gold
 
Star
 
JCC
 
of 
 
Houston,
 
Houston,
 
TX
 
Benchmarking
 
Task
 
Force
 
President:
 
Dan
 
Steiner
 
Executive
 
Vice
 
President:
 
Jerry
 
Wische
 
Chair:
 
Joel
 
Dinkin
 
To
 
increase
 
member
 
retention,
 
the
 
JCC
 
developed
 
an
 
e
communication
 
plan
 
for
 
members
 
with
 
targeted
 
messages
 
sent
 
at
 
key
 
times
 
though
 
out
 
the
 
year.
 
This
 
process
 
would
 
encourage
 
their
 
involvement
 
at
 
the
 
JCC
 
and
 
increase
 
the
 
likelihood
 
that
 
they
 
will
 
renew
 
their
 
JCC
 
membership.
 
Strategic
 
Decision
 
Making
 
 –
 
Gold
 
Star
 
JCC
 
of 
 
Greater
 
Baltimore
Park
 
Heights
 
Branch,
 
Baltimore,
 
MD
 
President:
 
Eric
 
Nislow
 
Executive
 
Director:
 
Louis
 
Sapolsky
 
Chair:
 
Buddy
 
Sapolksy
 
Over
 
an
 
extended
 
period
 
of 
 
time,
 
the
 
Baltimore
 
Jewish
 
Community
 
and
 
the
 
JCC
 
have
 
been
 
wrestling
 
with
 
opening
 
our
 
Owings
 
Mills
 
facility
 
on
 
Saturday.
 
In
 
last
 
year's
 
benchmarking
 
unsolicited
 
comments,
 
there
 
were
 
115
 
references
 
to
 
unhappiness
 
about
 
the
 
facility
 
not
 
being
 
open.
 
These
 
comments
 
helped
 
serve
 
as
 
an
 
impetus
 
to
 
regalvanize
 
a
 
process
 
that
 
was
 
last
 
looked
 
at
 
12
 
years
 
ago.
 
We
 
had
 
never
 
asked
 
this
 
question
 
in
 
any
 
of 
 
our
 
previous
 
customer
 
surveys
 
and
 
these
 
unsolicited
 
remarks
 
were
 
critical
 
with
 
leadership
 
from
 
the
 
JCC
 
and
 
the
 
Federation
 
to
 
ultimately
 
achieve
 
the
 
goal
 
of 
 
opening
 
one
 
of 
 
our
 
two
 
buildings
 
on
 
Shabbat.
 
FINANCIAL
 
RESOURCE
 
DEVELOPMENT
 
INNOVATION
 
AWARDS
 
Special
 
events
 
 –
 
Gold
 
Star
 
Addison
Penzak
 
JCC
 
of 
 
Silicon
 
Valley,
 
Los
 
Gatos,
 
CA
 
Dancing
 
With
 
the
 
Stars
Honoring
 
JCC
 
Past
 
Presidents
 
President:
 
Virginia
 
Hess
 
Executive
 
Director:
 
Hal
 
Bordy
 
Chair:
 
Hal
 
Bordy
 
 
Dancing
 
with
 
the
 
Stars
 
was
 
a
 
wonderful
 
opportunity
 
to
 
bring
 
past
 
presidents
 
back
 
into
 
the
 
fold
 
of 
 
the
 
JCC
 
while
 
utilizing
 
a
 
current
 
television
 
and
 
activity
 
fad
ballroom
 
dancing,
 
capitalizing
 
on
 
it
 
and
 
extending
 
its
 
interest
 
within
 
the
 
JCC's
 
program
 
base.
 
The
 
event
 
with
 
over
 
300
 
in
 
attendance
 
was
 
highlighted
 
by
 
a
 
dance
 
competition
 
between
 
seven
 
past
 
presidents
 
who
 
trained
 
for
 
three
 
months
 
with
 
professional
 
dance
 
partners
 
for
 
the
 
competition.
 
It
 
not
 
only
 
involved
 
them,
 
but
 
their
 
family
 
and
 
friends
 
who
 
could
 
vote
 
on
 
line
 
and
 
buy
 
votes
 
at
 
the
 
event.
 
Combined
 
with
 
the
 
silent
 
and
 
live
 
auctions,
 
the
 
event
 
raised
 
more
 
than
 
the
 
$100,000
 
that
 
it
 
was
 
budgeted
 
and
 
became
 
the
 
talk
 
of 
 
the
 
town.
 
Special
 
events
 
 –
 
Gold
 
Star
 
JCC
 
of 
 
Metropolitan
 
Detroit,
 
West
 
Bloomfield,
 
MI
 
Super
 
Raffle
 
President:
 
Mark
 
Davidoff 
 
Executive
 
Director:
 
Mark
 
Lit
 
Chair:
 
Suzanne
 
Lichtman
 
For
 
the
 
first
 
time
 
ever,
 
the
 
Jewish
 
Community
 
Center
 
of 
 
Metropolitan
 
Detroit
 
formed
 
a
 
partnership
 
with
 
three
 
other
 
local
 
Jewish
 
not
for
profit
 
agencies
 
to
 
raise
 
funds
 
for
 
programs
 
serving
 
individuals
 
with
 
developmental
 
disabilities.
 
Dubbed
 
Super
 
Raffle,
 
the
 
venture
 
provided
 
ticket
 
purchasers
 
with
 
the
 
opportunity
 
to
 
win
 
one
 
of 
 
four
 
fabulous
 
prize
 
packages
 
while
 
supporting
 
the
 
four
 
agencies.
 
Additionally,
 
the
 
project
 
brought
 
together
 
the
 
executive
 
and
 
development
 
staffs
 
from
 
the
 
agencies,
 
engendered
 
friendly
 
competition
 
between
 
boards
 
of 
 
directors
 
and
 
generated
 
positive
 
press
 
in
 
local
 
Jewish
 
and
 
general
 
media.
 
EXEMPLARY
 
AWARDS
 
Annual
 
Campaign
 
 –
 
Gold
 
Star
 
JCC
 
of 
 
Northern
 
Virginia,
 
Fairfax,
 
VA
 
Chai
 
Maintenance
 
President:
 
Jean
 
Gurman
 
Executive
 
Director:
 
Eric
 
Koehler
 
Chair:
 
Laura
 
Adler
 
The
 
triple
entendre
 
usage
 
of 
 
the
 
words
 
"Chai
 
Maintenance"
 
drove
 
support
 
for
 
the
 
JCC
 
of 
 
Northern
 
Virginia's
 
building
 
that,
 
after
 
18
 
years
 
of 
 
life,
 
is
 
in
 
need
 
of 
 
repair
 
and
 
replacement
 
of 
 
many
 
capital
 
items.
 
The
 
tri
fold
 
brochure
 
incorporated
 
the
 
use
 
of 
 
a
 
magnifying
 
glass
 
to
 
point
 
to
 
areas
 
and
 
of 
 
the
 
Center
 
that
 
need
 
maintenance
 
with
 
the
 
sub
heading,
 
"When's
 
the
 
last
 
time
 
you
 
looked
 
closely
 
at
 
the
 
JCCNV?"
 
To
 
make
 
the
 
process
 
of 
 
giving
 
easier,
 
a
 
remittance
 
envelope
 
was
 
inserted
 
into
 
the
 
tabbed
 
brochure,
 
online
 
donations
 
were
 
also
 
encouraged.
 
To
 
encourage
 
bigger
 
giving,
 
donors
 
could
 
specify
 
where
 
to
 
allocate
 
the
 
funds.
 
Annual
 
Campaign
 
 –
 
Gold
 
Star
 
Mandell
 
Jewish
 
Community
 
Center,
 
West
 
Hartford,
 
CT
 
2,4,6,8
 
Annual
 
Campaign
 
President:
 
Brian
 
Newman
 

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