Symbiosis Institute of Telecom Management
Zain Group is a mobile telecommunications company founded in 1983 in Kuwait as MTC or MobileTelecommunications Company, and was later rebranded to Zain in 2007. Zain has commercialpresence in 25 countries across Africa and the Middle East, with an estimated work force of 13,000.As of February 2010, about 60% of Zain's customers were in Africa although Africa contributed only15% to the group's net profit. Zain has a total of 65 million customers.
Zain has a commercial presence in 25 countries with over 13,000 employees.Its area of operations includes:
8 countries in the Middle East:Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Lebanon (as mtc touch), Palistine, and Sudan.
17 countries in Africa:Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana,Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda, Zambia andMorocco.Additionally, Zain owns 31 % of Wana Telecom in Morocco through a joint venture.
List of Countries
Zain operates in the following countries:
Country Site Remarks
In March 2009 Zain announced the opening of itsflagship store in Bahrain. The store will be eventuallylinked to a network of similar outlets across Zain’sMiddle East and Africa operations.
At H109 Zain in Burkina Faso was the dominantplayer with 1,433,000 customers representing 50%market share.
A pioneer in the Chadian telecom industry, Zain inChad is the no. 1 operator with 69% market share.
DemocraticRepublic of the Congo
Zain started operations in DRC in December 2000.
The rapidly growing mobile sector in Gabon grew by16.5 percent from 2007 to 2008 according tostatistics from the Bank of Central African States. AtH109 Zain in Gabon had 829,000 customers and itsmarket share stood at 61%.
Zain in Ghana launched its 3.5G network inDecember 2008 and ended H109 with over 1 millioncustomers.
Zain in Iraq achieved 48% EBIDTA margin through anumber of successful Drive11 initiatives to reducenetwork and commercial costs.