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organisational behaviour Lesson 5

organisational behaviour Lesson 5

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Published by: Prakash_Doms_Chennai on Mar 05, 2010
Copyright:Attribution Non-commercial

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05/16/2013

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UGC/TRIEA/UNOM/DOMS/PTS OB/L5/S 1
CHAPTER FIVE
EMOTIONS
 
UGC/TRIEA/UNOM/DOMS/PTS OB/L5/S 2
MEANING OF TERMS
Affect : A broad range of feelingsthat people experience.
Emotions: Intense feelings that aredirected at someone or something.
Moods: are feelings that tend to beless intense than emotions and thatlack a contextual stimulus
 
UGC/TRIEA/UNOM/DOMS/PTS OB/L5/S 3
EMOTIONAL LABOUR
 when an employee expressorganizationally desired emotionsduring interpersonal transactions.“Felt Vs. Displayed emotions”

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