Professional Documents
Culture Documents
Financial Services:
• H-HUDCO Niwas - HUDCO home loans by HUDCO Bank
• F-Financing of Urban Development Projects & Industrial Products
Projects by HUDCO Bank. .
Building Technology:
• T-Building centres for technology transfer at grass-roots
• M-Building materials industries
• A-Building & technical assistance to all borrowing agencies, research
training & networking in human settlement planning & management.
Q9. Explain the Consumer Rights of under the CPA & RTI Act
1986.
A9. THE CONSUMER PROTECTION ACT, 1986 - (GRACES):
The Consumer Protection Act, 1986 is one of the most progressive &
comprehensive pieces of legislation. It was enacted for the protection of
consumers after an in-depth study of consumer protection laws in a number
of countries. It was enacted in consultation with representatives of
consumers, trade & industry & after having discussions with the
government. The provisions of the Act came into forc e with effect from July
1987
The Act was amended in 1991 & 1993 to extend its scope & coverage. The
salient features of this Act are as follows:
1. G-It applies to all the goods & services unless specifically exempted by
central government.
2. C-It covers all the sectors whether private, public or co-operative.
3. R-It states the following rights of consumers :
a. H-Right to be protected against marketing of goods & services which
are hazardous to life & property.
b. I-Right to be informed -about the quality, quantity, potency, purity,
standard & price of goods & services so as to protect the consume rs
from unfair trade practices.
c. P-Right to be assured, wherever possible to access to a variety of
goods & services at competitive prices .
d. H-Right to be heard & to be assured that consumer's interest will
receive due consideration .
e. R-Right to seek redressal against unfair trade practices & exploitation
of consumers.
f. C-Right to consumer education .
4. E-The Act also envisages establishment of consumer protection councils
at central & state levels, whose main objectives are to promote &
protect rights of consumers.
5. S-To provide a simple, speedy & inexpensive remedy of consumer
grievances, this Act envisages three-tier quasi-judicial machinery at
national state & district levels. These are: National Consumer Disputes
Redressal Commission known as National Commission, State Consumer
Disputes Redressal Commission known as State Commissions, & District
Consumer Disputes Redressal Fora known as District Fora .
At present there are 32 state commissions , one in each state & 555
districts besides National Commi ssion. The state government has to set
up the National commission with the awareness created by the
government consumer associations & the media. The inflow of cases are
increasing day by day
5. S-Rural savings : The rural consumers have been drawn into the
saving habit in a big way. The commercial banks & the co operatives
have been marketing the saving habit in the rural areas for quite
some years. Today nearly 70% of the rural households are saving a
part of their income. The habit is particularly widespread among
salary earners & self-employed non-farmers.
8. M- Media habits : The rural folk are very much fond of music &
folklore. 'TAMASHA' is a popular form of entertainment in
Maharashtra. Likewise in Uttar Pradesh 'NAUTANKI' entertain the rural
customer & then there are television, radio & videos too.
10. B-Brand loyalist : Rural customers sense a patronizing attitude & even
formidable barriers to protect themselves. It is not easy introduce new
products for them. They are bigger brand loyalist than their urban
counterparts.
Most of the segments in the Indian consumer durables industry are characterized
by intense competence, seasonal demand, entry of new players/expansion of the
existing players, special offers, discount schemes, exchange schemes etc. Recent
years have seen a shift in the market from the unorganized players to organized
players, primarily due to the intense marketing & technological changes brought in
by the MNCs & other domestic majors in the industry. Considering this, the majors
in the industry have developed entry barriers like brand names, distribution
networks & effective marketing strategies, which makes it difficult for fresh players
to enter the sector. With increasing competition, the bargaining power of the
customers is high due to the availability of many brands.
With increasing competition, price wars, promotional strategies, etc. the concept
has filtered down to the masses & has become a part of household necessities. The
entry of MNCs has fuelled the growth of competition in the Indian consumer
durables industry. Low penetration of consumer durables, liberal policies of the
government etc., have attracted MNCs to foray into this sector. Over the years
MNCs have increased their presence as well as their market shares across various
segments.
In the current scenario, the competition in the industry is determined more by the
marketing & advertising strategies rather than anything else. Creating a brand
image & capturing the mind share of the customers are the talk of the players in
the consumer durables industry. One major phenomenon in the consumer durables
industry is the emergence of the rural market. Now people in the rural areas are
showing an increasing interest towards consumer durables goods. Majors in the
industry are increasingly realising the need to tap the huge rural market. For
instance, LG recently launched "Sampoorna", a colour TV targeting the Indian rural
market. However, rural consumers are highly price sensitive & attach more
importance to the functional aspects of the products rather than the aesthetic
attributes. With the increasing attention of the government's towards development
of rural India, especially rural electrification, the rural demand is likely to increase
further. Any further increase in the spending of the government in the
infrastructure would only facilitate growth in the industry.
Among the various segments of the Indian consumer durables industry, the colour
television segment takes a large share with around 40 percent of the total
industry size, followed by refrigerators, which contribute 25 percent of the
entire industry size. The washing machine & air conditioner segments account
for 10 percent & 7 percent of the total industry size respectively, & the
remaining part is being shared by other segments namely audio systems,
microwave ovens, vacuum cleaners, electronic appliances & water purifiers.
They were given three months to obtain a licence to carryon banking business.
Similarly, a primary credit society which becomes a primary (urban) cooperative
bank by virtue of its share capital & reserves reaching Rs. one lakh (Rs.l,OO,OOO) &
above was to apply to the Reserve Bank of India for a licence within three months
from the date on which its share capital & reserves reach Rs. one lakh. The existing
unlicensed primary (urban) cooperative banks can carryon banking business till
they are refused a licence by the Reserve Bank of India.
Sr. No
Category of bank
Minimum SLR holding in Government & other approved securities as percentage of
Net Demand & Time Liabilities (NDTL)
Training is imparted to the middle & top management of urban cooperative banks
through College of Agricultural Banking, Pune.