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INKÖPING

TUDIES IN

CIENCE AND

ECHNOLOGY

ISSERTATION

1193D

ISSERTATION FROM THE

NTERNATIONAL

RADUATE

CHOOL OF

ANAGEMENT AND

NDUSTRIAL

NGINEERING

IMIE,

ISSERTATION

115DOCTORAL THESIS

The Importance of Customers inMergers and Acquisitions

CHRISTINA ÖBERG2008Department of Management and Engineering Linköping University, SE-581 83 Linköping, Sweden

Christina Öberg, 2008“The Importance of Customers in Mergers and Acquisitions”Linköping Studies in Science and Technology, Dissertation No. 1193International Graduate School of Management and Engineering, IMIE, Dissertation No. 115ISBN: 978-91-7393-875-4ISSN: 0345-7524ISSN: 1402-0793Printed by: LiU-Tryck, Linköping Cover by: Berni Kalle, Markus Reklambyrå ABDistributed by:Linköping University Department of Management and Engineering SE-581 83 Linköping, Sweden Tel.: +46 13 28 10 00

III

Professor Staffan Brege, Associate Professor Maria Huge Brodin, ProfessorHelén Anderson (Jönköping International Business School), AssociateProfessor Per Andersson (Stockholm School of Economics). AssociateProfessor Martin Johansson (Uppsala University), Dr. Per Åman.Interviewees at BasWare, BT Industries, Technology Nexus AB, Beslag &Metall, Comau, Danaher Motions, DFDS Transport, DHL, Fakturatjänst,FläktWoods, Hewlett Packard Sverige/Ericsson, HSB, IdaInfront, IKEA,InfoData, Inspectum, Kopparstaden, ReadSoft, Saab, Sabo, Scania, Servera, Volvo Group and Örebrobostäder. Johan Holtström, Dr. ChristinaGrundström, Karolina Elmhester, Christofer Kohn, Christian Kowalkowski,Sofi Rehme and the rest of the “E-mail committee”, Dr. Lotta Norrman,Dag Swartling and other colleagues and friends at The Department of Industrial Marketing and The Department of Management and Engineering. The “Uppsala Team” – Professor Virpi Havila (Uppsala University), Associate Professor Peter Thilenius (Mälardalen University), Dr. PeterDahlin (Jönköping International Business School) and Jeanette Fors(Uppsala University). Dr. Stephan Henneberg (Manchester BusinessSchool), Dr. Stefanos Mouzas (Lancaster University), and other previous,and present, researchers at School of Management, University of Bath. LenaSjöholm, Markus Reklambyrå, Shelley Torgnyson, Pamela Vang.Konkurrensverket, Uppsala University/Vetenskapsrådet, Tom Hedeliusstiftelse, IMIE, Ollie & Elof Ericssons stiftelse, Per Eckerbergs fond. – THANK YOU!!!