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Customer Satisfaction

Customer Satisfaction

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Published by Amber Usman

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Published by: Amber Usman on Mar 16, 2010
Copyright:Attribution Non-commercial

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10/13/2010

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CUSTOMERCUSTOMERSATISFACTIONSATISFACTION
 
Provision
a
nd
c
onsumptionProvision
a
nd
c
onsumption
Se
rvi
ceSe
rvi
ce
provisionprovision
a
nd
 a
nd
 
consumptionconsumption
ha
pp
e
n
 ha
pp
e
n
 
simult 
a
n
e
ously.
T
o
 
m
ake
sur
e
ha
c
ustom
e
rs
 
simult 
a
n
e
ously.
T
o
 
m
ake
sur
e
ha
c
ustom
e
rs
 
driv
e a h
ig
h
l
e
v
e
l
 
of 
 
s
a
tisf 
ac
tion,
 
he q
u
a
lity
 
of 
 
driv
e a h
ig
h
l
e
v
e
l
 
of 
 
s
a
tisf 
ac
tion,
 
he q
u
a
lity
 
of 
 
s
e
rvi
ce ha
s
 
to
 
m
a
ch
he ex
p
ec
e
d
 
l
e
v
e
l
 
of 
 
s
e
rvi
ce ha
s
 
to
 
m
a
ch
he ex
p
ec
e
d
 
l
e
v
e
l
 
of 
 c
ustom
e
r
 
s
a
tisf 
ac
tion.
c
ustom
e
r
 
s
a
tisf 
ac
tion.
I
n
 
ord
e
r
 
to
c
r
ea
e c
ustom
e
r
 
loy
a
lty
 
it 
 
is
e
ss
e
nti
a
l
 I
n
 
ord
e
r
 
to
c
r
ea
e c
ustom
e
r
 
loy
a
lty
 
it 
 
is
e
ss
e
nti
a
l
 
ha
c
ustom
e
r
 
is
 
not 
 
m
e
r
e
ly
 
s
a
tisfi
e
d
b
ut 
 
r
a
he
r
 
ha
c
ustom
e
r
 
is
 
not 
 
m
e
r
e
ly
 
s
a
tisfi
e
d
b
ut 
 
r
a
he
r
 
d
e
lig
h
e
d
w
it 
h
he
s
e
rvi
ce wh
i
ch he
r
ece
iv
e
s.d
e
lig
h
e
d
w
it 
h
he
s
e
rvi
ce wh
i
ch he
r
ece
iv
e
s.
 
Se
rvi
ce a
s
 
dr
a
m
a
in
ac
tion
Se
rvi
ce a
s
 
dr
a
m
a
in
ac
tion
The ex
p
e
ri
e
n
ce
of 
 
s
e
rvi
ce
d
e
liv
e
ry
ca
n
be c
omp
a
r
e
d
 
to
aThe ex
p
e
ri
e
n
ce
of 
 
s
e
rvi
ce
d
e
liv
e
ry
ca
n
be c
omp
a
r
e
d
 
to
a
dr
a
m
a
or
a
pl
a
y.
W
it 
h
he
s
e
rvi
ce
s
e
tting
 
or
a
m
b
i
e
n
ce a
s
 
dr
a
m
a
or
a
pl
a
y.
W
it 
h
he
s
e
rvi
ce
s
e
tting
 
or
a
m
b
i
e
n
ce a
s
 
he
s
e
t,
 
he
s
e
rvi
ce
provid
e
r
a
nd
c
ustom
e
rs
b
ot 
h ha
v
e a
he
s
e
t,
 
he
s
e
rvi
ce
provid
e
r
a
nd
c
ustom
e
rs
b
ot 
h ha
v
e a
rol
e
to
 
pl
a
y
 
in
 
h
is
 
dr
a
m
a
.rol
e
to
 
pl
a
y
 
in
 
h
is
 
dr
a
m
a
.
S
om
e
of 
 
he
lin
e
s
a
r
e we
ll
 
r
ehea
rs
e
d,
e
.g.,
a
do
c
tor
a
s
k
s
 S
om
e
of 
 
he
lin
e
s
a
r
e we
ll
 
r
ehea
rs
e
d,
e
.g.,
a
do
c
tor
a
s
k
s
 
he
p
a
ti
e
nts
ab
out 
 
he
pro
b
l
e
ms
a
nd
 
from
 
p
a
st 
 
he
p
a
ti
e
nts
ab
out 
 
he
pro
b
l
e
ms
a
nd
 
from
 
p
a
st 
 ex
p
e
ri
e
n
ce
s
a
nd
 
he
p
a
ti
e
nt 
k
no
w
s
h
o
w
to
 
d
e
s
c
ri
be
it 
 
to
 ex
p
e
ri
e
n
ce
s
a
nd
 
he
p
a
ti
e
nt 
k
no
w
s
h
o
w
to
 
d
e
s
c
ri
be
it 
 
to
 
he
do
c
tor.
he
do
c
tor.
Th
is
 
rol
e
pl
a
ying
ha
s
 
som
e
import 
a
nt 
 
l
e
ssons
 
for
 
heTh
is
 
rol
e
pl
a
ying
ha
s
 
som
e
import 
a
nt 
 
l
e
ssons
 
for
 
he
s
e
rvi
ce
m
a
r
ke
e
r.
F
or
 
inst 
a
n
ce
,
 
he a
m
b
i
e
n
ce a
nd
 
s
e
tting
 
s
e
rvi
ce
m
a
r
ke
e
r.
F
or
 
inst 
a
n
ce
,
 
he a
m
b
i
e
n
ce a
nd
 
s
e
tting
 ha
s
 
to
be
p
e
rf 
ec
 
for
 
he
rol
e be
ing
 
pl
a
y
e
d.
The
c
or
 
of 
 ha
s
 
to
be
p
e
rf 
ec
 
for
 
he
rol
e be
ing
 
pl
a
y
e
d.
The
c
or
 
of 
 a h
ospit 
a
l
exa
min
a
tion
 
or
wa
iting
 
room
ha
s
 
to
be q
uit 
ea h
ospit 
a
l
exa
min
a
tion
 
or
wa
iting
 
room
ha
s
 
to
be q
uit 
e
diff 
e
r
e
nt 
 
from
a
tr
a
v
e
l
a
g
e
n
c
y
 
or
a
gov
e
rnm
e
nt 
 
offi
ce
.
 
diff 
e
r
e
nt 
 
from
a
tr
a
v
e
l
a
g
e
n
c
y
 
or
a
gov
e
rnm
e
nt 
 
offi
ce
.
 

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