SOUTH WEST TRAINS

MEMORANDUM OF 'FUL['COfrlPANY COUNCIT MEETING HEID

AT FRIARS BRIDGE COURT ON 20 NOVEMBER 2OO9

Present

Representing SWT R.epresenring Sroffs'Side

Andy Pitt (Choir) Employee Representotives:

Andrew Welsby (HR Director)
Director)
lon Johnston (Customer Service Dove Butler --l
Director)
Jon Choudhry (Operotions Michoel Compbell | - RMT
Director)
Christion Roth (Engineering Rickey Goodmon
Busin"ss
Simon Gimson'(ComplionJ" ond ) I

lmprovement Director) Mortin Dye - ASLEF

Steve Bunce (Heod of Employee Relotions)
Modi Fisher (Employee Communicolions lon Heritoge I - TSSA
Monoger) John Wolsh
(Secretory)
I

Coroline Senior Dove Henderson )

Kevin Smith - UNITE

Full-Time Officiols
Peter Gole, RMT
Mick Pollek, UNITE
Grohom Morris, ASLEF

Andy Pitt opened the meeting, ond oll-round introductions were mqde. Apologies were sent
from loin Anderson (TSSA). Andy Pitf gove o summqry of SWT's current position, covering the
following key points:

. The predicted improvement in the economy thof is being widely discussed hos not been
seen in the reol economy yet.
. Although public sector budgets will come under scrutiny, the environmentol ogendo
ossociqted with troin hovel should be positive. Continuing to provide o good service to
our possengers will put SWT in o better position when spending pressures orise.
. We need to focus on being efficient in the shorFterm, whilst keeping the long{erm
position in mind.
. Since toking over os Monoging Director, Andy Pitt hos been impressed by the level of
commitment of the good people who work well together ot SWT.

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Item I HR Updote

Andrew Welsby, HR Director, gove o summory of key HR octivities, covering the following key
qreqs.

He commenced by exploining thot the HR teom hos hod o 33% reducfion in heqdcount, but
believes the core octivities ore working os well os they were before. lt hqs been q chollenging
yeor in lerms of the reorgonisotions, the chonges hove moinly been ochieved through
volunteers leoving the compony, ond olso through good vqcqncy mqnogement. There hove
been 2 disputes, I on redundoncies ond I obout Free Doy poyments, but thonks to good
industriol relotionships, these hove not progressed further.

Aitendonce siqtistics show thot the compony torget of 97% offendonce hos been ochieved for
4 oul of 6 of the lost periods. There ore l0 octive Employment Tribunol coses, which is the
lowest level for o number of yeors. Grievonces in 20Q7/8 were 300 per qnnum, ond reflected
o culture of individuols writing letters rother thon tolking things through with locol monogers.
,l00
This is now proiected to decreose to coses in the 2009/10 review yeor, which would
equote to only oround 2% of our stoff roising o formol grievonce.

The Tell Us survey is currently out ond being completed, ond the some questions qre being
osked os per lost yeor.

ln troining ond development, we hove troined 47 new drivers ond 55 new guords, ond run 6
ticket office courses. 20 new drivers hove now received on NVQ level 2 on completion of their
troining. Stoff side osked whether the quolificotion could be oworded to current drivers,
Andrew Welsby ond Jon Choudhry undertook to keep this in mind, but sfoted thot it con be
difficult to motch the requirements for operotionol ossessments qnd the requirements of the
quolificotion.

There hos been on interim voluotion of the pension scheme {os ot December 2OO8), which
,l00%
showed o decline in the funding position from close to in December 2OO7 to oround
75%.The economy hos since picked up, however it is still likely thot ot the next full voluotion,
we will be in o worse deficit recovery position thon ot the Decemb er 2OO7 vqluqtion. Stoff side
osked whether there were ony plons to toke oction qs o result of the interim voluotion, ond
Andrew Welsby confirmed thof there were no currenl plons to do so.

Kevin Smith rqised q query obout returning to dufy ofter medicols for the MB stoff ot
Bournemouth. Andrew Welsby replied thot there hove been no chonges to existing
orrongements, os loid down in the fleet restructuring ogreement.

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Item 2 Cuslomer Service Updote

lon Johnston delivered on updote on the moin octivities within the Customer Service
Directorole:

Retoiling Updote
The Ticket on Deporture fociliry is now well estoblished. Over I million tickets hove been
issued on South West Troins since lounch (moking up 2% of totol tickets issued), ond the
focility is now ovoiloble qcross the TVM fleet. STAR Telesoles, which is o new, more intuitive
ticket issuing system for the Customer Service Centre is due to go live in December 2009. The
new website wos lounched lost week, which is much eosier to novigote ond hos o customer
friendly loyout. There is on upgroded ticket booking engine focility, designed to increose ticket
soles, by cleorly exploining oll ricket types ond ovoiloble price options. All chonges cqn be
mode internolly, which will give o significonf soving on ogency costs, ond overoll the site
focuses more on key business priorities.

TVMs ore now in o stoble stote, following recent seryer ond credit cord problems. A softwore
fix is now in ploce io improve reliobility, ond more softwore developments ore being plonned
for rollout in 2010, but will now be prioritised to ovoid future reliobility issues. Avontix hqs
now been reploced with Avontix 2. This is on updoted version providing us with o newer,
foster ond more relioble mobile ticketing issuing system.

Stoff Accommodotion
l3 Stotion gotelines hove now been completed, ond the developments hove incorporoted
moior ond minor stqff qccommodotion refurbishments e.g. qt Forehom, Hoslemere, Stoines,
ond Queenstown Rood. Other improvements include Guildford (Mess room Plotform 2
refurbishment), Roynes Pork (securiiy occommodotion olteroiion/refurbishment), Portsmouth &
Southseo (Mess room refurbishment - high level plotform) ond Brockenhurst (Mess room
refurbishment). ln eorly 20,l0, plonned improvements include Frotion {lnformotion office
refurbishment), Alton (iicket office refurbishmenf) ond Southompfon Centuol (Revenue Protection
office refurbishment).

Security ond Crime Prevention

Crime is down 87" on lost yeor, notobly:

- Violence ogoinst person down l9%
- Weopons offences down 68%
Robbery down 44%
Public order down 8%
Sioff qssoults ore down 43% on lost yeor, with o detection rote of 57Yo, a vost improvement on
lhe 20% rqte I 8 months ogo. Periods 16 this yeor RCOs hove reported I ,256 people for
byelow offences, "Siop checked" over 1,000 people, issued 271 unpoid fores notices ond
issued 741 cor pork penolty chorge notices. The remoining 42 stolions ore now equipped with
CCTV, so every SWT stotion ond troin ore now CCW equipped.

"Poy As You GO" on Notionol Roil

This will lounch on 02 Jonucry 2A10, ond oll SWT stotions in London Trovelcord oreo ore
included. All ungoted stqtions will be fitted with plotform volidotors, ond oll goted stotions will

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be upgroded to occept PAYG. The current MOVie devices will be reploced with o new version
{Hondy 4401, to reod PAYG cords. Stoff briefs ore being written ond will be issued in eorly
December, olong with troining for revenue protecfion stoff ond guords cooches, to give on
understonding of the complex new fore slrucfure.

Stoff side roised concerns obout the condition of the kqincrew focilities ot stotions, including ot
Brockenhurst qnd Bournemouth. lon Johnston sqid thot he would investigote these concerns.
Stoff side qdded thot they were concerned qbout stoff porking for drivers being moved to the
for end of the cor pork of Woking to moke woy for customer premium porking. lon Johnston
soted thot opportunities to chorge morket rotes for premium porking would be token, but thot
this issue wos forming port of the locol consultotion, where ony concerns regording sofety
should be roised.

Stoff side olso qsked obout the progress with the Trqvel Centre ot Southompton Centrol. lon
Johnston replied thqt the ticket office is moving, qnd the whole ficket holl is being redesigned.
The design hos iust been signed off, so work will stqrt sho*ly. Stoff side olso osked for on
updote on Woterloo Trovel Centre. lon Johnston soid thot they were owoifing o response from
Dff regording the opplicotion to close the Trovel Centre, ond thot the plon is to hove dedicoted
windows for odvonce purchose. The dqte for the chonges is not known, but it should hoppen
in the New Yeor.

Stoff side olso roised concerns obout the lock of coveroge ot Woterloo, porticulorly of
weekends, of stoff who con issue tickets, ond felt thot significont omounts of revenue were
being lost os o result. lon Johnston stoted thot revenue protection is on ort not o science, ond
even thot if oll stotions ore goted people moy still buy short tickets. The deployment of revenue
stqff is continuolly reviewed, ond in most instqnces there should be someone qvoiloble who
con sell o ticket. Stqff side olso osked obout whether on excess fore box could be put in ot
Woterloo. lon Johnston exploined thot owing to the size of Woterloo, ond the foct fhot we ore
not regulorly sending people to the ticket office, this would not be procticol, ond we should
continue to give the messoge thot possengers should buy o ticket before they boord.

Item 3 Performonce Updqte

Jon Choudhry presented the pe#ormonce updote, covering the following:

Recent performonce

PPM wos 93.9% MM (compored to o torget of 92.9%1, ond Right time wos 73.1% MAA
(Torget 71.1%1. Right time improvements ore now beginning to level off, moinly due to
temporory/emergency speed restrictions ot criticol locotions. There hos been o spote of "ill
possenger" incidents, q number ot Clophom Junction, which hove impocfed on performonce.
The Leof fqll seoson so for seems to be comporoble with lost yeor. The Felthom roil over river
bridge collople hos impocted on recent performonce figures, pictures of the domoge were
shown to the meeting. Jon Choudhry exploined the impocf of these fqctors through vorious
forms of meosuremenf of performonce {All deloys, Network Roil deloys, SWT deloys on self
ond the new meosure of cqncellqtions ond significont loteness)

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Current oreos of focus

Jon Choudhry exploined the following key oreos:

. CCSC move into WICC is now bedding down - cleor odvontoges hove been
ochieved, including quick informqtion shoring with BTP
. Joint Driver / Guord Procticol Compony Doy plonned for Februory - Moy 20.l 0
. New timetqble - hourly service to Exeter St. Dqvids vio Axminster
. Right Time Roilwoy group concept extending beyond the Wessex / SWT oreo (e.g.
Cross Country)
. Will review of effectiveness of outumn poor odhesion meosures

Stqff side osked if ioint TOC discussions on odhesion issues will be mointoined, ond Jon
Choudhry confirmed this. Stoff side olso roised o concern obout o unit going out of service ot
Bournemouth without fhe informotion coming through from control. Jon Choudhry soid thot this
wos rore, ond communicotions qre normolly strong, but thot he would review the
circumstonces of fhe cose in point.

Item 4 Fleet Updote

Christion Roth exploined thot the reorgonisolion within fleet is fully implemented, ond thot it
offected monogement grodes ond cleoning stoff. During the yeor, there hove been significont
improvements in terms of performonce ond reliobility, ond occording to the Key Performonce
lndicofors, there hqs not been on impoct on business performonce os o result of the
reorgonisotion.

However, there is q concern qbout the level of cleoning in the inner London oreo. lO
controcfors hove been token on of Wimbledon, which hos led to on improvement. Other
improvements hqve been the new fuel shed ot Solisbury depot, leoding to reduced shunt moves
ond on improved working environment. At Wimbledon, there hove been improvements in
depot hondling.

Stqff side osked obout the tonking improvements on Closs 458 units. Christion Roth confirmed
ihot fhe tonking modificotions ore ongoing, ond should be complete by mid Jonuory. Stoff side
olso osked obout the implicotions of the reopening of Eostleigh works. Christion Roth
confirmed thot overhouls were olreody toking ploce ot Eosfleigh, but this is completely
seporote to the C4 octivities corried out by SWT. Finolly, stoff side osked obout whether there
would be permonent cleqning iobs creoted ot Wimbledon, ond Christion Roth replied thot
there were no plons to creote permonent roles os flexibility is still required bosed on the
worklood needed. Stqff side osked for further clqrlficotion regording whefher voconcies ore
being filled, ond Christion Roth replied thot this would be looked oi on o cose-by<ose bosis,
but thot in o number of oreqs he wos still running over estoblishment.

Poge 5 of 6
Item 5 Business Improvement Updote

Simon Gimson, Complionce ond Business lmprovement Director, gove qn updofe

on the HLOS
proiect ond the current dispute over the interpretotion of the Fronciise Agreement.

Htos
A Government White Poper wos published in. July 2OO7 , ond required o rolling stock plon to
be. produced byJon_uory 2008. The proposol will leod to on increose of
oppr-oximot"ly tOO
vehicles, through o l0 cor ro.ilwoy on fl"re suburbon roilwoy, ond should leod to
.l0,000 for
exfro the peok. Phose I is for the "Windsor lines" from Decemb"i
"opo.ity
I l,
-posse_ngers.in
ond Phose 2 from December 2Ol3 will extend this to the other mqin suburbon routes.
These
timescoles link to Network Roil's plons for plotform extensions. Despite relotively
slow progress
t? dlt", it is hoped thot on ogreement will be reqched before the election, there is
srill o lot of
detqil to be tolked through, however this is the lost of the moior HLOS proiects to
be signeJ
off.

Stoff side osked whether the Woterloo lnfernotionol Terminol (previously occupied
by Eurostor)
will be. used os port of the plons. Simon Gimson replied thoi olthougf' N"w"* Roil hos not
c-urrently been ollocoted the funds io moke the requiied olterofions, hJ
would not be surprised
if it wqs onnounced thqt this wos to be pursued. Andy Pitt qdded thot there hod been o lot
of
octiviiy in porlioment discussing this topic. He qlso sroted thqt this linked to the current
stonce
on the Airtroc-k proposol, os it is felt thot Airtrqck would be o good thing, but
would require the
supporfing infrostructure ond o workoble fimetoble to be feosiLb.

Fronchise Dispute

This dispute is bqsed on differences in controctuol interpretotions between SSWT

ond DfT.
Simon Gimson emphosised thot this is purely oboui interpretotion, ond not controct
renegotiotion' The cose would now be heord through the roilwoy orbitrotion scheme,
ond on
outcome should be ovoiloble in Spring 20.l0.

Item 6 Full Compony Council Meeting Dofes for 2OlO

27h Moy 2Ol O ot I4:00 hours.

23'd November 20.lO ot l4:00 hours.

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