implementation of an integrated security system, and enhanced public informationsystems ended the year incomplete.NYC Transit likewise experienced a leadership transition in 2009, the effects of whichcontinue. PCAC applauds a number of NYCT’s initiatives over the past year, such ascontinued Select Bus Service development, the change to a more realistic stationcondition assessment and repair system, greater transparency in operational metrics,and continued progress in improving station accessibility. We are concerned, however,that available resources will not be sufficient to satisfy the demands of maintaining thesystem and providing acceptable levels of service.The Long Island Rail Road produced a mixed record of successes and deficiencies overthe past year. We applaud the progress that has been made in dealing with chronicequipment issues, improving system performance, and transporting customers duringspecial events and major system improvements. We are likewise encouraged bymoves toward reorganizations such as the creation of the Transportation ServicesDepartment. We remain troubled, however, by continued incidents connected to lackof adherence to operating rules, including a near collision, an unauthorized trainoperator, and routine failures to collect fares, and by seemingly intractable issues suchas station and right of way cleanliness and a lack of organizational transparency.Metro-North Railroad continued to build on its high level of customer service andoperations over the past year. While several high level positions were vacated in theyear, experienced Railroad employees were named to fill these vacancies. On-timeperformance remains strong, and 2009 saw several service enhancements, notableamong them service to Yankee Stadium and the Meadowlands. The PCAC remainsconcerned, however, that the continuing fiscal crisis enveloping the MTA and State willmean that the resources necessary to maintain Metro-North service and infrastructuremay not be available in the future.
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