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Stress Management in BPO

Stress Management in BPO

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Published by sheemankhan

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Published by: sheemankhan on Mar 19, 2010
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07/15/2013

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INTRODUCTION ON STRESS
Today’s age is called
“The Age of Anxiety”
and this century is called
“TheCentury of Stress”
.
 
Today vast majorities of people are in a state of Stress. Their fast-pacedlifestyle demands that they are raring to go always and are always under pressure to perform. This pressure usually leads to Stress. Stress can be due to various reasons. AndStress in many cases causes Tension, Depression, Anxiety, etc.A lot of research has been conducted into ‘stress’ over the last hundred years. Sometheories about it are now settled and accepted; others are still being researched and debated.
Hans Selye
was one of the founding fathers of research on stress. He stated in 1956 that
“Stress is not necessarily something bad – it all depends on how we take it.”
The stressof exhilarating, creative successful that of failure, humiliation or infection is detrimental.Since then, a great deal of further research has been conducted on the subject, and new ideashave come to light.Stress is now viewed as a "bad thing", with a range of harmful biochemical and long-term effects. These effects have rarely been observed in positive situations. Stress is thatstress is a condition or feeling experienced when a person perceives that
“demands exceedthe personal and social resources the individual is able to mobilize.”
In short, it is whatwe feel when we think we have lost control over events. There are very many proven skillsthat we can use to manage stress. These help us to remain calm and effective in high- pressure situations, and help us avoid the problems of long term stress.Stress is something that occurs all the time and affects everyone one way or another at least some of the time. Stress can be a good thing. It can be a source of motivation to helpget something done or help one to react quickly to a potentially dangerous situation.
 
HISTORY OF STRESS
Since the origin of the term 'stress' it is ambiguous 'stress' began life as a variant on'distress' in the 14th century. It meant the experience of physical hardship, starvation, torture,and pain. These days, however, the term revolves around the medieval definition, in which'stress' simply meant 'hardship'. The recent scientific developments inform us that 'stress' isactually good for us. Stress is derived from the Latin word
 stranger 
, meaning to draw tight,and was used in the 17th century to describe hardships or affliction. During the late 18thcentury stress denoted "force, pressure, strain or strong effort," referring primarily to anindividual or to an individual's organs or mental powers (Hinkle, 1973).As has already been noted, stress has been defined as a stimulus, a response, or theresult of an interaction between the two, with the interaction described in terms of someimbalance between the person developed, particularly that surrounding the person-environment (P-E) interaction, researches have considered the nature of that interaction and,more importantly, the psychological processes which it takes place (Dewey, 1992).
Stress is a physiological and psychological imbalance.
It arises due to the demandson a person and that person’s inability to meet these demands. Stress is the body’s way of reacting to any situation and it can have serious repercussions on an individual’s life. Yet, people fail to realize the importance of stress management in their lives. Effective managerscan stay in control of life, without panicking even under stressful situations. They handlestress by planning work, taking regular breaks, and rejuvenating them.
 
STRESS! What is it???
“STRESS IS THE DEMAND MADE UPON THE ADAPTIVE CAPACITY OF MINDAND BODY”--- DAVID FONTANA.
It isn’t easy to find a generally acceptable definition of stress. The word withdifferent people takes different meanings … be it professionals, psychologists, doctors,engineers, management consultants, all use the word in their own distinctive ways.Management consultants talk in terms of organizational challenges, psychologists in termsof human behaviour and doctors in terms of psychological mechanisms.
The word ‘stress’ is defined by the Oxford Dictionary as “a state of affairinvolving demand on physical or mental energy".
A condition or circumstance (notalways adverse), which can disturb the normal physical and mental health of anindividual. In medical parlance 'stress' is defined as a perturbation of the body’s homeostasis.At one end of a scale, stress represents those challenges that excite us and keepus on our toes whereas on the other end, stress represents those conditions undewhich individuals have demands made upon them that they cannot physically and psychologically meet. Hence, at one end, stress is a life- saver and the other it is a life-destroyer.
TO DEFINE STRESS…
It is a demand made upon the adaptive capacities of mind and body. Thisdefinition is useful in three ways…
Firstly,
it makes clear not only that stress can be both, good or bad, but also thatsince there is wide range of things that can make demand over the mind and the body, thereis wide range of things that can cause stress.
Secondly,
it infers the point that it isn’t the events that determine that we are stressedor not, but it is our reactions to them.

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