Questions: Define, Measure, Analyze, Improve, Control
There are a number of questions the supplier would like to explore. Use the DMAIC process todrive out the variability.
What is important to the customer?
How high is the quality of the data available? Could it be that the problem lies in themeasurement system and not the process itself? The quality of data is and always should be an area of concern. There is always the tendency to have human errors anddifferences in measuring. Use the Gage R&R (GageRR.xls) tool and MSA Results(MSAResults.xls) to determine if the variation is too large between the two operators.Explain and justify your answer.Working with the Gage R&R Tool. You must enter data in all of the green fields:A. Enter operator measurement data from MSA Results.xls.
The spreadsheet then calculates the range for each part, then calculates an averagerange between the two operators.B. Enter the identical Part ID next to Part Number C. Enter the number of operators: 2
Enter the number of parts: 10
The spreadsheet will then determine the d2* value, based on a standardtable of reliabilities that takes into account the number of operators versusthe number of parts.D. Your tolerance for delivery has a range from 10 days early to 20 days late.
Enter your lower and upper limits for delivery time in LSL and USL, respectively.
The spreadsheet will calculate the toleranceE. The spreadsheet will now calculate several more values:
First, the spreadsheet estimates standard deviation [Sm (Est.)] by dividing theaverage range by the d2* value.
Next, the standard deviation estimate is multiplied by 5.15 (because 5.15 standarddeviations represent 99% of the expected population of ranges) to determine theGage Error.
Finally, % R&R is calculated by dividing the Gage Error by the calculatedtolerance. If the % R&R is less than 30%, we can be confident that measurementis not the primary cause of the variability.
How good is the supplier relative to the customer’s requirements (show graphically)?How far off is the company? Express the answer in terms of mean and standarddeviation. What should the mean and standard deviation be in order to meet thecustomer’s requirements?