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PPT_CH18

PPT_CH18

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Published by: hoffmakm3609 on Mar 22, 2010
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12/23/2011

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Chapter Eighteen
OperationsManagement
 
Copyright © Houghton Mifflin Company. All rights reserved.18±2
Learning Objectives
D
escribe the elements of an operatingsystem
Ex
plain how manufacturers and serviceproviders use operations management
D
escribe how to measure productivity
R
ecount the four methods of schedulingoperations
Ex
plain the role of quality in operationsmanagement
I
dentify the three ways to control operations
 
Copyright © Houghton Mifflin Company. All rights reserved.18±3
Five Basic Elements of Operations Management
FeedbackTransformationProcessesInputsOutputsControl Systems

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