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1
 Student IT Services - Survey Report - September 2008
Conducted between Monday 19 September and Sunday 6 October 2008.Collated by:Steve Dunn
Training & Support Advisor 
Student IT Servicesemail: steve.dunn@.otago.ac.nzPhone: 03 - 479 5171
 
 
2
Table of Contents
2008 Survey Details .................................................................................................................................................. 3
 
Changes this year ..................................................................................................................................................... 3
 
Quick Summary of Results ....................................................................................................................................... 3
 
Our Services ............................................................................................................................................................. 7
 
Computer Areas and Resources - 2008 .................................................................................................................... 8
 
Map of Computer Areas (CAL) - Dunedin Campus 2008 .......................................................................................... 9
 
Computer Numbers ................................................................................................................................................ 10
 
2008 Student IT Services – Online Survey Results ................................................................................................. 11
 
How often do you use these services?.................................................................................................................... 12
 
What do you think of these services? ..................................................................................................................... 13
 
Written (Freetext) responses .................................................................................................................................. 16
 
Q 18
 
Comments about the University Internet speed (190 responses) ........................................................... 16
 
Q 20 Comments about the Tutor Supervisors (85 responses) ........................................................................ 20
 
Q 22
 
Comments about student email (110 responses) .................................................................................. 23
 
Q 24
 
Comments about the University printing system (115 comments).......................................................... 26
 
Q 26
 
Comments about eStops (87 responses) ............................................................................................... 29
 
Q 46
 
The main reason why you use your laptop at the University (210 respondents) .................................... 34
 
Q 47
 
Comments about our services. (109 Respondents) ............................................................................... 35
 
 
 
3
2008 Survey Details
The 2008 Student IT Services survey was advertised in the Computer Areas and conductedonline using web based survey software. This is the first year that no paper surveys havebeen conducted.
The purpose of the survey is to ascertain the usage and perception of university Studentcomputer services by students.
See the following pages for a list of services offered to students by SITS.
318 people responded (945 last year)
Changes this year
Rebranding from
Student Computing Services
to
Student IT Services
 
Throughout the year we gained and lost several computer areas.
Permanently closed
Owheo (PC) with 21 PCs and Owheo (Mac) with 10 Macs.Southwest (Physiotherapy Building)Scott
 New
Hunter BuildingBill Robertson library (College of Education)
Quick Summary of Results
96% of students (up 10% from last year) are accessing the Internet daily.
Daily email use is up 15% to 62%.
Despite large increases in the past, in 2008 less students claim to be accessing our webpages daily or weekly. (
daily use 
is down from 30% to 2% and
weekly use 
is down 19% to4%. Perceived quality of our website has also dropped:
Excellent 
has dropped from 18% to9% and
Good 
has dropped from 37 to 21.
This year our web pages were changed to a content management system. Students mayhave difficulty finding their way around it, resulting in frustration. Scott Evangelou, who is oneof our half time Student IT Advisers and an expert on webpage usability, has been analysingour web pages with a view to making them more usable in 2009.
Tutor Supervisor use has dropped 9% but perception of quality has improved slightly.
Appreciation of printing has improved. (perhaps the zoning showed students that we weretrying very hard to improve the service).
The handbook was used less but those that did use it found it excellent. This year manymore handbooks (7,500) were produced. A large number of them were given to students tohelp them set up their laptops for wireless service.
Laptop ownership is virtually the same as last year.
 
Do you own a laptop? Yes No
2008 68 32
2007 67 332006 51 49

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