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Index Controlling

Index Controlling

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Published by: afizswag on Mar 24, 2010
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05/22/2010

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SBC1312  TEORI PENGURUSAN & ORGANISASI
2010
i |Page 
1.0
 
INTRODUCTION
 
TO
 
CONTROLLING
 
1.1
 
What is Controlling?1.2
 
Why is it Important?
2.0
 
THE
 
CONTROL
P
ROCESS
 
2.1
 
Step 1: Measuring2.1.1
 
How to Measure2.1.2
 
What we measure2.2
 
Step 2: Comparing2.3
 
Ster 3: Taking Manegerial Action2.3.1
 
Correct Actual Performance2.3.2
 
Revise the Standard2.4 Summary of managerial decisions
3.0
 
CONTROLLING
F
OR
 
ORGANIZATIONAL
P
ER
F
ORMANCE
 
3.1
 
Wh
at is Organizational Performance?
3.2
 
M
easures of Organizational Performance
.
 
3.2.1
 
Organizational Productivity
3.2.2
 
Organizational Effectiveness
3.2.3
 
I
ndustry and Company Ranking
4
.0
TOOL
F
OR
 
MEASURING
 
ORGANIZATIONAL
P
ER
F
ORMANCE
 
4
.1
Feed forward, concurrent and feedback
.
 
4
.1.1
Feed forward
4
.1.2
Concurrent Control
4
.1.3
Feedback control
4
.2
Financial Controls
4
.2.1
Traditional Financial Control
M
easures
4
.2.2
 
M
anager Earning
4
.3
T
h
e Balanced Scorecard Approac
h
 
4
.
4
 
I
nformation Controls
4
.
4
.1
How is information used in controlling?
4
.
4
.1.1
 
M
anagement information system (
MI
S)
4
.
4
.1.2
Controlling information
.
 
4
.5
Benc
h
marking of Best practices
5.0
CONTEM
P
ORARY 
 
ISSUES
 
IN
 
CONTROL
 
5.1
Adjusting Controls for Cross-cultural differences
5.2
 
W
orkplace Concerns
5.2.1
 
W
orkplace Privacy
5.2.2
Employee T
h
eft
5.2.3
 
W
orkplace Violence

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