Lorraine Johnson-Jackson

104 Sandalwood drive

Sandy Springs, Georgia 30350

678 615-7600 E-mail – lj9549@gmail.com

Objective
Management professional with over 20 years experience in apparel, real estate and office management.
Seeking a position within a company where I am able to continue to work in a service oriented
environment. I am a team player, goal setter and achiever who works well under pressure.

Education
A.A Liberal Arts – Borough of Manhattan Community College

B.A Sociology – City College of New York

Experience
Gap Inc. 2003 – 2009 New York, New York and Atlanta, Georgia
Division, Banana Republic – Sales Generation Manager, Customer Experience Manager
* set daily and weekly sales goals to follow business trends

* hired associates for all work center

* planned and set schedules for all store associates

* planned and facilitated training classes for all new hires

* monitored payroll and business expenses

* processed payroll weekly

* maintained employee files

* administered annual focal reviews for sales and sales support associates

* conducted all HR functions

Sales Support Manager 2003 – 2005

* oversaw the processing of shipment of new merchandise for replenishment purposes and for execution
of floor sets

* planned weekly schedules

* partnered with other departments to track business trends

Limited Brands 1998 – 2003 New York, New York

Division Victorias Secret – Operations Manager
* planned weekly schedules for all support associates

* oversaw the processing of shipment

* planned and executed floor sets with new merchandise

* set training plans for new support associates

* participated in forums to set training plans for district operations

Gap Inc. 1997 – 1998 New York, New York

Division Gap Kids – Assistant Sales Manager
* set and executed daily sales goal

* set weekly associate schedules

* planned and executed floor sets consisting of new merchandise flow

*communicated with upper management as week as field mananagment; i.e. regional manager and district
manager on store functions and current business trends.

Orkin Pest Control 1994 – 1997 Atlanta, Georgia

Training Supervisor, Customer Service Rep
* trained new sales reps on company policies and proper call center processes

* set up new accounts as well as enhancing existing accounts for home pest care

Cruises Only 1991 – 1993 Orlando, Florida

Cruise Consultant/Booking Agent
* booked cruises for new and repeat clients

Washfield Management 1987 – 1991 New York, New York

Property Manager, Office Manager, Court Liaison
* oversaw the daily upkeep of 8 multiple dwelling rental properties

* served as a representative for the company in court proceedings concerning rental matters

* drew up lease agreements for new renters in the various properties

* worked with building maintenance personnel as well as outside contractors to ensure proper upkeep of
all building being managed