Mahadev Shastri

Emotions
• From Latin

Latin root
motere ‘a
verb’

To move + prefix ‘e’ connotes

Move away
 What is emotion?

• “any agitation or disturbance of

mind, feeling, passion; any vehement
or excited mental state”
 Anger
• Fury, outrage, resentment, wrath,
exasperation, indignation, vexation,
acrimony, animosity, annoyance,
irritability, hostility,

• At the extreme end ‘pathological

hatred and violence’
 Sadness
• Grief, sorrow, cheerlessness,
gloom, melancholy, self pity,
loneliness, dejection, despair,

• At extreme ‘severe
depression’
 Fear
• Anxiety, apprehension, nervousness,
concern, consternation, misgiving,
wariness, qualm, edginess, dread, fright,
terror,

• At psychopathological level
» ‘phobia and panic’
 Enjoyment
• Happiness, joy, relief, contentment,
bliss, delight, amusement, pride,
sensual pleasure, thrill, rupture,
gratification, satisfaction, euphoria,
whimsy, ecstasy,

• At extreme ‘mania’
 Love
• Acceptance, friendliness,
trust, kindness, affinity,
devotion, adoration,
infatuation, agape.
 Surprise

• Shock, astonishment,
wonder, amazement
 Disgust

• Contempt, disdain,
scorn, abhorrence,
aversion, distaste,
revulsion,
 Shame

• Guilt, embarrassment,
chagrin, remorse,
humiliation, regret,
mortification, contrition
The rules of work are changing.
We are being judged by a new
yardstick: not just by how smart
we are , or by our training and
expertise, but also by how well
we handle ourselves and each
other
More and more
organizations are seeing
that encouraging
emotional intelligence
skills is a vital component
of any organisation’s
management philosophy
 Thalamus

Visual
Cortex
Amygdala
 A crisis in the offing

IQ levels in children is
increasing

But as children grow

smarter in IQ, their
emotional intelligence is
on the decline
What employers listed
for entry level workers
more than technical
skill was an underlying
ability to learn on the
job.
• Listening and oral
communication

• Adaptability and creative

responses to setbacks and
obstacles

• Personal management,
confidence, motivation to
work towards goals, a sense
of wanting to develop one’s
career and take pride in
accomplishments
• Group and interpersonal
effectiveness,
coperativeness and
teamwork, skills at
negotiating disagreements

•Effectiveness in
organisations, wanting to
make a contribution,
leadership potential
Academic excellence is
only threshold competence
to get in the field. But it
does not make you a star.
Its emotional intelligence
abilites that matter more
for superior performance
 Prof Havard Gardner of Havard University

You have seven intelligences

Linguistic Traditional
Learning

Logical mathematical

kinesthetic

spatial
musical

interpersonal

intrapersonal
Importance of Emotional
Intelligence
 The Emotional Competence fra

Personal
Personal Social
Social
Competence
Competence Competence
Competence

How we
manage How we handle
ourselves relationships
Personal Competence

Self Awareness

Self Regulation

Motivation
 Social
Competence
Empathy

Social Skills
 Self Awareness

Knowing one’s
internal states,
preferences,
resources, and
intuitions
 Self Awareness
Knowing one’s internal
states, preferences,
resources,
Emotional and intuitions
Awareness
Recognising one’s emotions and their
effects
Accurate self
Accurate self assessment
assessment

wing one’s strengths and limitations

Self
Self -- confidence
confidence
ng sense of one’s self worth and capabilities
 Self Regulation

Managing
one’s internal
states,
impulses and
 Self Regulation
Managing one’s internal
states, impulses and
resources
Self
Self control Keeping the disruptive
control emotions and impulses in
check

TrustworthinessMaintaining standards
of honesty and integrity

Conscientiousne Taking
ss responsibility for
personal
performance
 Self Regulation
Managing one’s internal
states, impulses and
resources
Adaptability
Adaptability
Flexibility in handling change

Innovation Being comfortable

with novel ideas,
approaches, and new
information
Motivation Emotional tendencies that
guide or facilitate reaching
goals
Achievement drive
Striving to improve or meet a standard
of excellence
Commitment
Aligning with the goals of the group or
organisation
Initiative
Readiness to act on opportunities
Optimism
Persistence in pursuing goals
despite obstacles and setbackss
 Social Competence

Empathy
Empathy
areness of other feelings needs and con

Social Skills
Social Skills

Adeptness and inducing

desirable responses in others
 Empathy
Empathy
areness of other feelings needs and concern

Understanding others
Understanding others
Sensing others feelings and
perspectives and taking an active
interest in their concerns
Developing others
Developing others
Sensing others development needs
and bolstering their abilities
 Awareness
Empathy
Empathy of other feelings needs and con

Service Orientation
Service Orientation
Anticipating, recognising, and
meeting others need

Leveraging diversity
Leveraging diversity
Cultivating opportunities through
different kinds of thought
Political Awareness
Political Awareness
Reading a group’s emotional
currents and power relationships
Social Skills Adeptness at
Social Skillsinducing desirable
responses in others

Influence
Influence
Wielding effective tactics for
performance
Communication
Communication

Listening openly and sending

convincing messages
 Adeptness at inducing desirable
Social Skills
Social Skills responses in others

Conflict
Conflict
management
management
Negotiating and resolving
disagreements

Leadership
Leadership
Inspiring and guiding
individuals and groups
Change catalyst
Change catalyst
Initiating or managing change
 Adeptness at inducing desirable
Social Skills
Social Skills responses in others

Building bonds
Building bonds
Nurturing instrumental
relationships
Collaboration &
Collaboration & Cooperation
Cooperation
Working with others towards
shared goals
Team Capabilities
Team Capabilities

Creating group synergy in

pursuing collective goals
Can emotions be intelligent ?

Mahadev
Mahadev
Shastri:
Shastri:
Deliver
Delivertest
test
 Signs of High EQ

A A person with High EQ:

•Expresses his feelings clearly and
directly with three word sentences
beginning with "I feel..."
•Does not disguise thoughts as
feelings by the use of "I feel
like...." and "I feel that...."
sentences.
 •Is not afraid to express her
feelings.
•Is not dominated by negative
emotions such as:
Fear, Worry, Guilt, Shame,
Embarrassment, Obligation,
Disappointment, Hopelessness,
Powerlessness
Dependency, Victimization, Discouragement
Is able to read non-verbal
communication.
Lets his feelings guide him
through life. Balances feelings
with reason, logic, and reality.
• Acts out of desire, not because
of duty, guilt, force or
obligation.
• Is independent, self-reliant
and morally autonomous.
• Is intrinsically motivated.
Is not motivated by power, wealth, status,
fame, or approval. Is emotionally resilient.
Is optimistic;
Does not internalize failure.
Is interested in other people's feelings.
Is comfortable talking about feelings.
Is not immobilized by fear or worry.
Is able to identify multiple concurrent

feelings.
Signs of Low EQ
A person with Low EQ:
•Doesn't take responsibilities for
his feelings; but blames you or
others for them.
•Can't put together three word
sentences starting with "I feel..."
•Can't tell you why she feels the
way she does, or can't do it
without blaming someone else.
Attacks, blames, commands, criticizes,
interrupts, invalidates, lectures, advises
and judges you and others.
Tries to analyze you, for example when
you express your feelings.
Often begins sentences with "I think
you..." Sends "you messages" disgiused
as "I feel messages”
For example, "I feel like you ...."
Lays guilt trips on you.
Withholds information about or lies
about his feelings. (Emotional
dishonesty)
Exaggerates or minimizes her feelings.
Lets things build up, then they blow up,
or react strongly to something relatively
minor.
Lacks integrity and a sense of
conscience.
Carries grudges; is unforgiving.
Doesnt tell you where you really
stand with her.
Is uncomfortable to be around. Acts
out his feelings, rather than talking
them out.
Plays games; is indirect or evasive.
Is insensitive to your feelings.
Has no empathy, no compassion.
 Is rigid, inflexible; needs rules and structure to
feel secure.
Is not emotionally available; offers little chance
of emotional intimacy.

Does not consider your feelings before acting.

Does not consider their own future feelings

before acting.

.
Is insecure and defensive and finds it hard
to admit mistakes, express remorse, or
apologize sincerely

Avoids responsibility by saying things like:

"What was I supposed to do?
I had no choice! Is pessimistic and often
believes the world is unfair.
Frequently feels inadequate, disappointed,
resentful, bitter or victimized.
Locks himself into courses of action against
common sense, or jumps ship at the first sight
of trouble.
Avoids connections with people and seeks
substitute relationships with everything from
pets and plants to imaginary beings.
Rigidly clings to his beliefs because he is too
insecure to be open to new facts
. Can tell you the details of an event, and what
they think about it, but can't tell you how she
feels about it.
Uses his intellect to judge and criticize
others without realizing he is feeling
superior, judgmental, critical, and without
awareness of how his actions impact others'
feelings.
Is a poor listener. Interrupts. Invalidates.
Misses the emotions being communicated.
Focusses on "facts" rather than feelings. BS