All manufacturing facilities havereceived high levels of investmentdirectly aimed at quality and efficiencyimprovements. A massive £200 millionwas invested in the Ellesmere Portplant, giving it the potential to pro-duce 42 Astras per hour, or around140,000 vehicles per year.
The dealer network
Vauxhall customers are served by over 530 dealerships in the UK. Sales staff at these dealerships have been trainedto advise customers about all aspects of the Vauxhall range of vehicles andaccessories. Each dealership is commit-ted to providing the very highest levelof service covering all aspects of motoring, from purchase and deliveryto aftersales.
Built to order
Once the customer has decided on themodel and specification and confirmedhis or her order, the dealer places itwith General Motors Europe OrderingScheduling System. The order details acar’s full specification including anyfactory options such as an automaticgearbox, sunroof or special wheels.After processing, the order is transmit-ted to the appropriate plants inGeneral Motors Europe’s network of production facilities.
The UK factories can also build lefthand drive vehicles for other Europeanor Asian countries. This translates intoexport business for Vauxhall, which, in1993, received the Queen’s Award for Export.
At the Plant
The full specification of the vehicle issent by the Order Scheduling Systemin Europe to the Data GeneralComputer at the plant. This computer controls production, ensuring that acustomer’s order is adhered to strictly.The Material Production Control(MPC) process ensures that compo-nents arrive on the production line inthe right order, at the right time, andto the correct specification.This is quite an achievement whenone car could be a red four-door saloon and the next a blue five-door diesel hatchback. The process of build-ing a fully-inspected and testedVauxhall car takes less than 30 hours.In the following pages we will look ateach stage of the process.4
A transporter being loaded with Vectrasbound for customers.A modern Vauxhall dealership.