influence the performance of BPO firm even though the issue is pertinent from the perspective of the host country, the sourcing firm, the global outsourcing industry and of course the service provider firm. In this research, there will be embarking on in order to explore the latter factors.Research will be situated in human resources development literature and consider areaand often cited need to consider external factors, especially the needs of an organization'scustomers/clients in firm's decision to train (Bing et al., 2003; Short, 2006) Through case studymethodology, there examine factors that drive firm's decision to invest in training in Oman'sinformation technology enabled services sector as well as BPO. Thus, Smith (2000) has "arguedthat phenomenon of enterprise training is too complex to be explicated by surveymethodologies". Aside, research on enterprise training needs alternative research strategies suchas case study research to uncover the complex interactions in training decision-making,especially when the phenomenon and the context cannot be separated.Qualitative case study methodology is one such strategy that can yield valuable insights aboutthe phenomenon by allowing it to be studied in its natural settings (Yin, 2003) External factors,such as clients' needs, are particularly important given the distinct features of business processoutsourcing (BPO) industry, such as the high level of interdependence between a service provider and the client firm, and the dynamic nature of its business environment (Banerjee,2004). In addition to the factors identified in the extant literature that explain a firm's decision toinvest in training (Smith et al., 2004), the distinctive contribution is in identifying the influenceof a firm's market orientation, learning orientation and quality management systems on thenature and extent of training in firms in BPO sector. There provides novel insights into reasonsfor variation in training by considering a temporal dimension of an organization's process or project life cycle, its competitive strategy and the interactions between various organizationalcapabilities. The rest of research is organized as follows first, brief discussion of structure of Oman's BPO sector. Second, reviewing the literature relating to drivers of training in industriesas there primarily informs objectives of research. Third, presenting methodology employingrationale of research study. Fourth, presenting ample analysis and findings concluding researchimplications.