Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Download
Standard view
Full view
of .
Look up keyword or section
Like this
40Activity
0 of .
Results for:
No results containing your search query
P. 1
Customer Relationship Management

Customer Relationship Management

Ratings: (0)|Views: 261|Likes:
Published by yddubey

More info:

Categories:Types, Business/Law
Published by: yddubey on Mar 31, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PPTX, PDF, TXT or read online from Scribd
See more
See less

09/20/2014

pdf

text

original

 
By:
SHIKHA SEHGALRAJESH PUNIA TEJ INDER SINGH YOGESH DBEY 
 
Contents
 
I
ntroduction.
C
RM f 
undamentals.
H
ow
 
it
 
 works?
C
RM
s
 y 
stems
 
and
 
technolog
 y 
.
D
e
ining
 
C
RM
objectives.
C
RM
goals
 
di
ff 
erentiated
 
b
 y 
departments.
P
urpose
 
o
C
RM
C
RM
as
 
business
 
strateg
 y 
.
M
easuring
 
the
 
success
 
o
C
RM
.
 
INTRODUCTION
C
RM
is
 
a
 
business
 
philosoph
 y 
that
 
describes
 
a
 
strateg
 y 
placing
 
the
 
client
 
in
 
the
 
center
 
o
its
 
processes,
 
its
 
activities
 
and
 
its
 
culture.
IT
applications
 
are
 
the
 
tools
 
that
 
allow
 
an
 
organization
 
to
 
implement
 
the
 
C
RM
strateg
 y 
.
T
he
 
new
IT
developments
 
can
 
help
 
an
 
organization
 
regularl
 y 
adapt
 
its
 
strategies.
T
he
 
main
 
C
RM
concept
 
is
q
uite
 
simple

Activity (40)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
rohith06 liked this
Harish Shetty liked this
mmmmaran4u liked this
yam0078 liked this
yam0078 liked this
sangramlife liked this
sangramlife liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->