5’s AND VISUAL MANAGEMENT IN

SERVICES
The 5S process is comprised of five Japanese words, each beginning with
"s." Their English equivalents are:

* Sort : Seiri
* Straighten : Seiton
* Shine : Seiso
* Standardize : Seiketsu
* Sustain : Shitsuke
 Fundamental to successful implementation of 5S, is education of the
workforce to recognize the nebulous thing we call "waste." To accomplish
this, we can identify problems using the following seven categories or
forms of waste easily remembered as COMMWIP:

• * Correction
• * Over-production
• * Movement of Material
• * Motion (excess for people)
• * Waiting
• * Inventory
• * Process/Procedure (lack or faulty)
• Examples of waste are all around us – we just take them for granted.
Once employees gain an understanding of a problem, they can begin to
identify waste encountered in their daily lives.

7 Forms of Waste
Example of Waste

1. correction :- redoing a report, repairing a part or redoing a service

2. overproduction :-running unneeded copies
3. Motion:- taking more steps than necessary to complete a task
4. Material movement :-material being routed through many steps
5. waiting :-waiting to do work or parts waiting to be worked upon
6. Inventory :- old office or business supplies that no longer have value but
are still being stored
7. procedure or process:- redoing things because of a cumbersome
procedure
• It’s common to see over 50% improvement in inventory, but the
application of 5S produces many benefits:

• * improves organizational efficiency

• * reduces waste in all forms
• * cuts hidden and direct costs
• * cuts down employee frustration when "the system doesn’t work"
• * improves speed and quality of work performance
• * improves safety
• * creates a visually attractive environment
 The Good, Bad and the Ugly
First the Bad and the Ugly - Life Without 5S
 Some 5S Examples
After 5S - Cleaned, organized and drawers
labeled (less time and frustration hunting)

Before 5S After 5S - Cleaned, organized and

drawers labeled (less time and
frustration hunting)
• Examples of effective everyday organizers include:

1. * Silverware divider to organize your eating utensils

2. * CD storage rack (labels make it even better)
3. * Towel rack next to the sink
4. * Desk organizers for bills, letters, etc…
5. * Tool racks
6. * book arrangement in library
7. * arrangement of garments in shop
8. * supermarket
 Example of 5’s in services industry
• In order to successfully deliver service to customers, satisfy them and
increase the likelihood of future business, transactional companies can
make good use of the 5S tool as a basic framework to manage
workplace dynamics.

1. In banks
2. In medicine shop
3. In computer service centre
4. In retail sector
5. In grocery shop
6. In hospital
7. In stadium
8. In garage
9. In warehouse management
 summary

5-S is for you.

Clean-up and organize your work area every day so that each
new day is easier and safer than the day before
Share your input with your leaders so that the tools you need will
be available to you, increasing your efficiency.
Volunteer to help with the 5S tours and 5S events.

Take a good look around...Imagine zero waste/zero confusion!