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20091105.LOUIECUNANAN.BPOAnalysis-Design

20091105.LOUIECUNANAN.BPOAnalysis-Design

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Published by Louie CUNANAN

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Published by: Louie CUNANAN on Apr 01, 2010
Copyright:Attribution Non-commercial

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04/01/2010

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louie cunanan
simina petraru
fethi sadouki
valbona shytaj
yuan zhong
TODAY’S SOLUTION& TOMORROW’S PROBLEM
 the BPO risk management puzzle
a risk analysis& options for risk mitigation
 
 
introductionshort-term & long-term risksimprovement areas for mitigating risksconclusionq&a0102030405
:agenda
 
0102 030405
vendor-client relationship
the“marriagemetaphor”
exploiting ‘advantages’ to mitigate risks
the fight for competitive advantage
ameanstoprotectcorecompetencies&long-termpro4it 
 
total value-based perspective
vs.cost-drivenperspective
:introduction

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