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CHAPTER 1CHAPTER 1
OPERATIONSMANAGEMENT
 
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IntroductionIntroduction
Operations system
:The part of an organizationthat produces the organization’s physical goods or services
Inputs (4Ms)ManMaterialMachineMethodConversionProcess(Value Adding)OutputsGoodsServicesComparison:Actual vs desired
Adjustments Needed?MeasurementMoney (Capital)Monitor OutputVariation:Random,Assignable
 
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HISTORICAL OUTLINEHISTORICAL OUTLINE
Historical development of Operations Management1776
Specialisation of Labor in manufacturing
Adam Smith
1832Division of Labor by skill, assignment o jobs by skill
Charles Babbage
1900Scientific management
Frederick WTaylor 
1900Motion study of jobsFrank B Gilbreth
1901
Scheduling of jobs, machinesHenry L. Gantt
1915
Economic lot sizes for inventory controlF.W.Harris
1927
Human relations: Hawthorne studiesElton Mayo
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