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Baldridge Quality Model Assessment Templates

Baldridge Quality Model Assessment Templates

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Published by jiwho
quality assessment
quality assessment

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Categories:Types, Business/Law
Published by: jiwho on Apr 02, 2010
Copyright:Attribution Non-commercial


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SWOT Assessment Using the MalcolmBy Consultant or Self AssesInstructions
This workbook includes seven tabs covering each category. You will need to work your watab, entering a percentage score in 10% increments for all 91 criteria. Scores are tabulatedthe top of this spreadsheet. Additional instructions appear within each tab to assist you withrespective category.All input cells are highlighted in:0% Cells with formulas are highlighted in:NOTE: All 91 criteria or questions will include comments for 0% and 100% scores to help yhow to score the question.Move your cursor over the cell with a red triangle.
Each of the 91 criteria is assigned a percentage score based on two areas:1) Implementation and Deployment - Did the organization use the proper methods andtechniques to successfully launch and deploy the quality program, were the practicesrelevant, did they actually work for all targeted areas (production, customer service,supply chain management, etc.), has the practice been fully integrated into all parts of the organization, etc.2) Actual Results - Measured outcomes and performance levels clearly demonstrateimprovement, the scope of improvement is wide, the improvement is permanent andsustainable, and the measured feedbacks are very reliable.
General breaking points in percentage scoring:
PercentScoreImplementation and DeploymentBest in Class100%Very strong improvement process supportedby hard evidence, completely deployed in allparts of the organization.Excellent80%Solid approach and deployment of qualityimprovement covering almost every part of the organization, strong factual evidence tobackup improvement process.
Above Average60%A sound approach has been used in theprimary parts of the business. Moreemphasis on improvement is needed toreach other parts of the business.Below Average40%Implementation is generally working andthe overall approach is reasonably sound.Primary parts of the business have not yetrealized signficant improvements.Poor20%Implementation has major gaps, not goingvery well. Early stages of deployment,needs to be modified in order to really work.Zero Base0%No improvements are planned for theorganization, organization reacts to eachand every change imposed upon it.
Baldrige Modelment
through eachand summarized atscoring theu understandActual ResultsOutstanding performance improvementswith both internal and external benchmarkevidence to support improvement results.Performance levels are very solid in mostareas of the business, performance isbenchmarked internally and externally.

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