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How to Greet a Guest

How to Greet a Guest

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FO Training at Aston Marina Ancol Jakarta
-by Wenny Saragih-
FO Training at Aston Marina Ancol Jakarta
-by Wenny Saragih-

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Published by: Wenny Nauriza A. Saragih on Apr 04, 2010
Copyright:Attribution Non-commercial


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How to Greet aGuest
STEPSINVOLVEMENTSTANDARDS1. Check personalappearance. What should you check about youruniform?1.Proper uniform (nottorn/ripped), clean, wellpressed.2.Name tag is clean andpolished.2. Greet guest.How should you greet the guest? What do you ask to the guest?1.With a smile.2.Standing tall andconfident.3.Approach the guest.4.Use the proper greeting ofthe day:´Goodmorning/afternoon/evening  , Sir/Ma·amµ.1.Greet by using the guessname for repeat guest andadd something extra.2.Guest·s name (if youdon·t know the guest) :´May I have your name,Sir/Ma·am?µ

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