San Francisco R2 PCC - ID #6322

Broadband Non-Infrastructure Application
Submission to NTIA – Public Computer Centers

Submitted Date: Easygrants ID: 6322
Funding Opportunity: Public Computer Applicant Organization:
Centers CITY AND COUNTY OF SAN FRANCISCO
Task: Submit Application - Public Computer

Applicant Name: Brian Paul Roberts
Centers
Table of Contents
A. General Application Information
B. Executive Summary, Project Purpose, and Benefits
C. Partners
D. Congressional Districts
E. Demographics
F. Project Budget
G. Historical Financials
H. Public Computer Center Summary
I. Project Readiness
J. Environmental Questionnaire
K. Environmental Questionnaire – Part 2
L. Uploads
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A. General Application Information

Applicant Information
Name and Federal ID for Applicant
DUNS Number 961752131
CCR # (CAGE) 5WVT2
Legal Business Name CITY AND COUNTY OF SAN FRANCISCO
Point of Contact (POC) BRIAN ROBERTS
4155814061
Ext.
brian.roberts@sfgov.org
Alternate POC BARRY FRASER
4155813976
Ext.
barry.fraser@sfgov.org
Electronic Business POC RICHARD ROBINSON
4155814061
Ext.
Richard.Robinson@sfgov.org
Alternate Electronic Business JEANA PIERALDE
POC 4155814061
Ext.
jeana.pieralde@sfgov.org
Name and Contact Information of Person to be Contacted on Matters Involving this

Application:
Prefix
First Name Brian
Middle Name Paul
Last Name Roberts
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Suffix
Telephone Number 415-581-4061
Fax Number
Email brian.roberts@sfgov.org
Title
Additional Contact Information of Person to be Contacted on Matters Involving this Application:
Project Role Name Phone Email

Secondary Point of Contact Mr. 4155813976 barry.fraser@sfg
Barry , Fraser ov.org
Other Required Identification Numbers

Easygrants ID 6322
Funding Opportunity Number 500000
Catalog of Federal Domestic BTOP CFDA Number: 11.557
Assistance Number BTOP CFDA Title: Broadband Technology Opportunities Program
Organization Classification
Type of Organization County Government
Is the organization a small
No
business?
Does the organization meet the
definition of a socially and
No
economically disadvantaged
small business concern?
Authorized Organizational Representative
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AOR ROBERTS, BRIAN

Result Notify
Project Title and Project Description
Project Title: San Francisco Community Broadband Opportunity Program
Project Description: The City and County of San Francisco’s Community Broadband Opportunity
Program (SF CBOP) will provide broadband access at 138 public computing centers. These sites
are located in libraries, senior centers, community colleges, schools, low income housing and job
placement offices. They are positioned to serve vulnerable senior, disabled, low income,
unemployed, limited English speaking populations.
Other Applications
Is this application being submitted in coordination with any other application being submitted during this round of
funding?
 Yes
Easygrants ID Project Title

6890 San Francisco Community Broadband Opportunity Program
7102 San Francisco Community Broadband Opportunity Program
If YES, please explain any synergies and/or dependencies between this project and any other applications.
The SF-CBOP applications for CCI, PCC and SBA funding are closely intertwined and
functionally linked. San Francisco will submit a CCI application for funding to extend the City’s
middle mile fiber optic infrastructure to provide broadband access to a core group of community
anchor institutions. Most of these community anchor institutions will rely on this fiber
connectivity to establish or expand public computing centers using PCC grant funding for
hardware, software, connectivity and training. The innovative broadband adoption programs
described in this SBA application will all be accessible at these public computing centers. In
fact, public computer centers are a crucial element of the SBA projects, because these projects
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target members of vulnerable populations that currently have no other means of connecting to
these services.
All of the community institutions participating in the SBA programs identified herein will rely
on broadband provided through the CCI funding. Many of these institutions will also rely on the
workstations, software and training provided through PCC funding as a foundation for the
development of training and services designed for the SBA programs. For example, a number of
the centers will offer specially configured workstations designed for the digital media training
and content development anticipated as part of this application. Thus, the projects described in
the SBA application are somewhat dependent on the infrastructure, hardware, software and
training to be funded through the CCI and PCC applications.
If the City does not receive CCI funding, our community anchors may be forced to rely on
broadband connections provided by commercial carriers, which will be more expensive and may
not include symmetrical upload speeds necessary to share large media files. Some community
anchors may be forced to withdraw from the projects. In this event we would request that NTIA
increase funding under PCC and SBA applications, or scale back the services to be offered and
attempt to secure additional funding or expand hours and services at the remaining sites to meet
program goals.
If the City does not receive PCC funding for hardware and software, community anchors will not
be able to upgrade or expand public computer center services, or indeed provide any SBA
services to certain vulnerable groups. The City would request that NTIA increase SBA funding
or pursue other sources of funding for hardware and software to allow us to meet program goals.
If the City does not receive PCC funding for training, the SBA projects would not be
significantly affected, since funding for specific SBA projects includes much of the specialized
training required.
Is the Applicant exempt from the Department of Commerce requirements regarding individual background
screening in connection with any award resulting from this Application?
 Yes, Applicant is exempt because it is a unit of a state or local government
If the answer to the above question is "No," please identify each key individual associated with the Applicant who
would be required to complete Form CD-346, "Applicant for Funding Assistance," in connection with any award
resulting from this Application:
Name Title Employer
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B. Executive Summary, Project Purpose and Benefits
Essay Question
Executive Summary of the proposed project:

The Problem: Even in the high-tech City and County of San Francisco (City) there is a digital
divide. The City Controller’s annual survey shows that certain communities and demographic
groups have much lower broadband adoption rates than the general population: seniors age 60+,
only 42% and low-income persons, including those with disabilities, 41%. African-Americans,
Latinos, those with high school education or less and those who work under 15 hours/week also
show significantly lower broadband adoption rates. Senior adoption rates are particularly
concerning, as they comprise 18% of our population, growing to 24% by 2015. The New York
Communications Law/Policy Institute report to FCC explained the barriers for seniors: lack of
education/training, negative perceptions, and not understanding broadband’s usefulness. More
than 30% of SF seniors are linguistically isolated. Research links social isolation to health and
mental health issues, including chronic disease and depression, which studies show can be
reduced 20% just by searching the Internet.
We’re concerned that a high number of SF youth live in homes without broadband. Students
without broadband are at a disadvantage and risk extending the digital divide further into the
future.
San Francisco also contains underserved neighborhoods.We’ve identified several neighborhoods
with broadband penetration rates lagging the City average by 15% or more, notably Bayview,
Chinatown, Crocker Amazon and Visitation Valley. California Public Utilities Commission data
of December 2008, states the City contains ten census tracts with 40% or lower broadband
penetration so are underserved, these census tracts include over 23,000 households.
Solution: SF-CBOP proposes a multi-layered ecology of infrastructure, services and support that
will achieve the core purposes of ARRA and BTOP. The PCC program will create or expand
computing centers targeted to identified vulnerable populations: seniors, disabled adults, the
unemployed, and low income residents of public housing. The PCCs will not be passive banks
of computers, but rather focal points of engaging training hosted by institutions well rooted in the
community. The centers will emphasize accessibility and decentralization. They include a
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Mobile Hot spot, fleets of laptops that can accommodate flexible spaces, and targeted laptop
distribution programs for at-risk foster youth and pregnant high school students. The majority of
the PCCs will have 10 or fewer PCs. These sites will address barriers to adoption directly by
providing accessible workstations, tackling concerns about online security and safety, and
providing multilingual training in San Francisco’s most commonly spoken languages: English,
Cantonese, Mandarin, Spanish and Russian.
The City’s CBOP will create 80 new public computer centers, and will expand or improve an
additional 54 public computing centers, this will require 1943 new personal computers, 648 of
which will replace existing computers and 1295 will be added. The sites targeted for specific
populations include 42 Senior and Disabled Adult Sites overseen by the City’s Department of
Aging and Adult Services (DAAS), 7 One Stop Career Centers operated by the City’s Office of
Economic and Workforce Development (OEWD), 24 San Francisco Housing Authority (SFHA)
low income public housing sites, 3 in City College, 21 on San Francisco Unified School District
Campuses: 12 in Beacon Centers overseen by the City’s Department of Children Youth and
Family, and 9 mobile labs on other San Francisco School District campuses. The general public
will be served at 24 public libraries and one Mobile Lab operated by the Public Library, to serve
marginalized populations. The City will provide a fiber network to serve the PCCs at a
minimum of 100 mbps service, symmetrical.
This application will meet the statutory purposes of the BTOP in several ways. The CBOP will
provide broadband service to underserved consumers and neighborhoods. The program will offer
improved and often the first broadband access to segments with low broadband adoption, such as
seniors, adults with disabilities, and SFHA residents. We will concentrate on underserved
neighborhoods, opening new media labs in Chinatown, the Bayview and other low income
neighborhoods.
San Francisco’s PCCs will provide access, equipment and training in schools, libraries,
community colleges and community support organizations: Senior and Disability Centers,
Beacon Centers, One-Stop Career Shops.
The comprehensive outreach, training and education programs will be customized for vulnerable
populations in the senior centers and affordable and public housing sites, including supportive
housing for persons with mental health issues, and persons with mobility and sight disabilities,
among others, and offered in at least four languages.
The proposed project will stimulate demand for broadband by teaching seniors, unemployed, low
income and vulnerable adults how broadband can improve and enhance their lives through
digital media creation, making social connections, providing tools for sustaining health, and
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options for earning income. By providing broadband service at symmetrical speeds not typically
available to consumers, it will drive demand for high quality broadband at home.
The CBOP agencies have sufficient experience in information technology (IT) and operating
constituent services to successfully implement this project.
The Dept. of Technology (DT), the lead agency for the CBOP, is the City’s enterprise
information and technology services organization that provides proactive leadership in the use of
technology and information solutions to improve the City's operations and service delivery. DT
oversees extensive data and telecommunications networks which serve the City’s 28,000
employees. The department manages the City’s telephone, e-mail and public safety radio
systems, as well as being responsible for a 60 mile fiber optic network and The City’s IT staff
manages over 20,000 personal computers, so the new personal computers being acquired through
this program represent a fraction of the number put into service in a typical year.
The City has also has a demonstrated commitment to digital inclusion. The programs being
proposed as part of the CBOP follow the blueprint laid out by the City’s TechConnect Task
Force. They also build on the City’s groundbreaking Network of Community Networks which
has brought broadband to SFHA and other low income housing locations.
Just as important as the CBOP team’s technology experience, are its deep roots in serving
constituent vulnerable populations. The San Francisco Public Library’s Main and 27 Branch
libraries serve as an information gateway for all San Franciscans. The DAAS serves over 20,000
seniors annually through its non-profit operated senior centers, as well as serving home delivered
meals to an additional 2,044. SFHA houses over 10,000 low income San Franciscans, while City
College offers classes to over 100,000. These institutions are well rooted in San Franciscan’s
daily lives and provide an opportunity to integrate broadband into the services they already
deliver effectively.
The target service area for the CBOP program is the population of San Francisco, 808,976,
especially the estimated 146,000 that do not have broadband access. As stated above, the
particular focus will be on vulnerable populations, including seniors, adults with disablilities,
low income residents of housing authority properties. We estimate over 32,000 people will use
the CBOP PCCs annually.
We estimate that 184 jobs will be created through this project.
The overall cost of this project is $16,955,000 with a 27% match by the CBOP worth
$4,607,000.
Project purpose:
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The Problem: Even high-tech San Francisco has a digital divide. The City Controller’s annual
survey shows that certain communities and demographic groups have much lower broadband
adoption rates than the general population: seniors age 60+, only 42% and low-income persons,
including those with disabilities, 41%. African-Americans, Latinos, those with high school
education or less and those who work under 15 hours/week also show significantly lower
broadband adoption rates. Senior adoption rates are particularly concerning, as they comprise
18% of our population, growing to 24% by 2015. The New York Communications Law/Policy
Institute report to FCC explained the barriers for seniors: lack of education/training, negative
perceptions, and not understanding broadband’s usefulness. More than 30% of SF seniors are
linguistically isolated. Research links social isolation to health and mental health issues,
including chronic disease and depression, which studies show can be reduced 20% just by
searching the Internet.
We’re concerned that a high number of SF youth live in homes without broadband. Students
without broadband are at a disadvantage and risk extending the digital divide further into the
future.
San Francisco also contains underserved neighborhoods.We’ve identified several neighborhoods
with broadband penetration rates lagging the City average by 15% or more, notably Bayview,
Chinatown, Crocker Amazon and Visitation Valley. California Public Utilities Commission data
of December 2008, states the City contains ten census tracts with 40% or lower broadband
penetration so are underserved, these census tracts include over 23,000 households.
Solution: SF-CBOP proposes a multi-layered ecology of infrastructure, services and support that
will achieve the core purposes of ARRA and BTOP. The PCC program will create or expand
computing centers targeted to identified vulnerable populations: seniors, disabled adults, the
unemployed, and low income residents of public housing. The PCCs will not be passive banks
of computers, but rather focal points of engaging training hosted by institutions well rooted in the
community. The centers will emphasize accessibility and decentralization. They include a
Mobile Hot spot, fleets of laptops that can accommodate flexible spaces, and targeted laptop
distribution programs for at-risk foster youth and pregnant high school students. The majority of
the PCCs will have 10 or fewer PCs. These sites will address barriers to adoption directly by
providing accessible workstations, tackling concerns about online security and safety, and
providing multilingual training in San Francisco’s most commonly spoken languages: English,
Cantonese, Mandarin, Spanish and Russian.
The City’s CBOP will create 80 new public computer centers, and will expand or improve an
additional 54 public computing centers, this will require 1943 new personal computers, 648 of
which will replace existing computers and 1295 will be added. The sites targeted for specific
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populations include 42 Senior and Disabled Adult Sites overseen by the City’s Department of
Aging and Adult Services (DAAS), 7 One Stop Career Centers operated by the City’s Office of
Economic and Workforce Development (OEWD), 24 San Francisco Housing Authority (SFHA)
low income public housing sites, 3 in City College, 21 on San Francisco Unified School District
Campuses: 12 in Beacon Centers overseen by the City’s Department of Children Youth and
Family, and 9 mobile labs on other San Francisco School District campuses. The general public
will be served at 24 public libraries and one Mobile Lab operated by the Public Library, to serve
marginalized populations. The City will provide a fiber network to serve the PCCs at a
minimum of 100 mbps service, symmetrical.
This application will meet the statutory purposes of the BTOP in several ways. The CBOP will
provide broadband service to underserved consumers and neighborhoods. The program will offer
improved and often the first broadband access to segments with low broadband adoption, such as
seniors, adults with disabilities, and SFHA residents. We will concentrate on underserved
neighborhoods, opening new media labs in Chinatown, the Bayview and other low income
neighborhoods.
San Francisco’s PCCs will provide access, equipment and training in schools, libraries,
community colleges and community support organizations: Senior and Disability Centers,
Beacon Centers, One-Stop Career Shops.
The comprehensive outreach, training and education programs will be customized for vulnerable
populations in the senior centers and affordable and public housing sites, including supportive
housing for persons with mental health issues, and persons with mobility and sight disabilities,
among others, and offered in at least four languages.
The proposed project will stimulate demand for broadband by teaching seniors, unemployed, low
income and vulnerable adults how broadband can improve and enhance their lives through
digital media creation, making social connections, providing tools for sustaining health, and
options for earning income. By providing broadband service at symmetrical speeds not typically
available to consumers, it will drive demand for high quality broadband at home.
Ability to Replicate: San Francisco PCCs’dual focus on institutions serving the most vulnerable
while hosting training on bandwidth-intensive skills will present a model for other communities
across the country. For example, the senior center PCCs will address a population that lags in
broadband adoption nationwide. By providing innovative and engaging programs to reach this
elusive group, San Francisco will create a uniquely replicable program. Similarly, by providing
high speed broadband access in low income housing we expect to create superior outcomes and a
model of best practice replicable in housing authorities nationwide.
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Recovery Act and Other Governmental Collaboration:

The CBOP will leverage Recovery Act objective and federal and state development programs in
specific ways and is in itself an opportunity for participating San Francisco institutions to
collaborate.
The One-Stop Career Link PCC that will be created from the requested funds will be leveraged
with approximately $2 million in Workforce Investment Act (WIA) and Community
Development Block Grant (CDBG) funds to create opportunities for job seekers to access
computers and training. BTOP funds will supplement the cost of training and computer
maintenance. The funds received from this grant will greatly expand the service levels at the
One Stop Career Link Centers.
The senior based PCCs will strengthen San Francisco’s robust offering of evidence-based
Chronic Disease Self Management Programs (CDSMP), delivered by public agencies, private
hospitals and non-profit CBOs. In addition to local government & private funding, the program
has been competitively selected by the State of California for an HHS-Communities Putting
Prevention Together CPPW- ARRA application. If funded, the City would receive $120,000, and
in a 2nd CPPW-ARRA application with Public Health Department, $350,000 for small group
health promotion trainings in PCC locations. BTOP funding will enable the City to partner with
National Council on Aging to provide the Online version of CDSMP in the PCCs as well, and to
create a unique on-line after-site of health resources in four languages, customizable for other
communities, with moderated peer discussion to continue the engagement and motivation of
hundreds of participants in healthier living.
The CBOP will allow new forms of collaboration among participants. The One Stop Shops and
the senior centers plan to use courses on establishing in-home businesses proposed by City
College as part of the companion SBA application within their centers. The City’s CCI
infrastructure will allow remote video collaboration among participants across the City in digital
media creation and job related skill development.
Technology Strategy:
The CBOP technology strategy consists of: personal computers, wired and wireless local area
networks (LANs) in computer centers and campus settings, and a wide area network connecting
them. The operations at individual PCCs will be the responsibility of the department or agency
that has responisbility for the facility in which the center is located. The program itself will be
managed by the City’s Dept. of Technology (DT).
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The SF CBOP will support four classes of personal computer: laptops, workstations, accessible
workstations and digital media workstations. These workstations will be discussed separately
below.
LANs within PCCs will comprise wired ethernet networks or wireless 802.11(wi-fi) networks,
depending on the size, availability of existing wiring and space considerations. Each of these
networks will be administered by the agency operating the PCC.
The broadband connectivity associated with this proposed PCC application will depend on the
success of the SF-CBOP concurrent CCI grant application. The PCC locations will be anchor
institutions on the proposed CCI network. If the CCI grant application is successful, the PCCs
that are part of this proposal will be migrated to the new fiber network as it is being constructed.
Plan A, With CCI: The PCCs will be served through dedicated 1 Gbps fiber optic connections.
Depending on the size of the institution, the fiber optics may be diversely routed (ie. looped)
over survivable physical paths or may be connected by a single physical route to the nearest CCI
network hub, typically within two miles. Diversely-routed sites will continue operating even in
the event that fiber is damaged , and as a result these sites can have reliablity approaching
99.99% and are suitable as critical communications locations if necessary. Sites without diverse
routing will be restored rapidly by 24/7 repair crews already supporting City services.
The electronics at the facility will be a Cisco Catalyst ME3400 switch for larger sites, or a
Genexis FiberXport managed Ethernet gateway for the majority of smaller sites. Both terminal
devices provide copper Ethernet ports for distribution within the facility. Both provide separate
ports for separate VLANs, which can themselves map to different networks within the CCI
network. This functionality can enable the PCC to simultaneously and securely connect to the
Internet, to HIPAA-compliant networks, and to public safety networks. It also enables the
network to provide dedicated quality of service attributes to particular types of traffic, including
prioritization of traffic, and minimum and maximum communication speeds.
The diffence between the two switches is that the ME3400 provides redundant power supplies, a
greater level security, and MPLS capability. This makes the device suitable for almost any PCC,
including those shared with public health and public safety departments. The more limited
Genexis device is suited for sites which do not require as high a level of security, but it provides
1 Gbps connectivity at comparable cost to cable or DSL modems.
All proposed switches can be configured before installation, for installers to quickly place
equipment at the sites, connect them to the network and to provision services (VLANs, Internet).
In addition to wire-speed connectivity within the network, the network can selectively connect
sites to the Internet and also select the Internet connection rate per site. Large customers have a 1
Gbps intranet connection and a 250 Mbps internet, the small have a 100Mbps intranet with a 20
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Mbps internet (over subscription ratio of 10). The network will have two connections to the
Internet backbone for redundancy, as well as cost-effective Internet connectivity through a City-
offered Internet service, and will also enable users, to interconnect with and peer with other
providers or networks, independent of the City.
The capability for cost-effective peering can have significant added value for any PCC, including
the capability to link with facilities on regional and national networks (CENIC, Internet(2))
without using capacity on the public Internet.
The core electronics are Cisco Catalyst 6500 switches with redundant supervisor engines and
power supplies. The 10 core sites will have backup power and two racks of equipment, including
an additional rack for expansion. The core backbone of 784 fiber strands is designed to operate
10 Gbps Ethernet electronics, and is scalable to multiple 10 Gbps and 100 Gbps connections
based on demand.
Plan B, Without CCI: If the CCI application does not succeed, and during the construction phase
of the CCI network prior to the migration of a particular location, the SF-CBOP will improve
existing broadband connections. These connections vary depending on the facility.
The Library is in the process of rennovating its branches system wide. For branches that have
been rennovated, the Library proposes to use AT&T’s 20 Mps Optical Ethernet Metropolitan
Area Network (Opt-E-MAN) service, and 100 Mbps service at the Main Library. Without BTOP
funding, the Library will use 10 Mbps Opt-E-Man service at the branches.
In the absence of the CCI grant, the broadband connections to the 42 Senior Centers, twelve
Beacon Centers will be assymetrical digital subscriber line (ADSL) which will provide
connection speeds of up to 6 mbps downstream and 768 kbps upstream. Broadband connections
to 11 more of the SFHA locations will be supported by the expansion of the City’s existing fiber
network for a total of 19. Each SFHA property will be connected by City fiber to a Cisco switch.
Each site has a connection speed of 70 mbps symmetrical. The remaining 21 will be served using
ADSL.
City College’s proposed three new computer labs and exapanded wi-fi network will be supported
using its private fiber network. City College campuses each have 100 mbps connections on the
College’s fiber network which will be shared by the labs and campus wi-fi networks.
Public Availability:
The SF CBOP comprises a network of PCCs the majority of which are open to the public, while
some are open to targeted segments of the population. All Library PCCs will be available to all
members of the general public, unless a targeted program is being taught at one of the computer
centers and requires specific dedication of the computers. Also, to maintain a safe, secure,
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accessible, and quiet environment there may be times that some centers limit access to citizens
over or under a certain age. But generally, most of the workstations will be available to all
members of the public. There will be no membership dues or other fees charged for access to any
of the workstations made possible by this BTOP grant.
The senior centers serve any older resident or younger adult with a disability, without means
testing or other barriers to participation. The centers are open a wide range of hours, many of
them six days a week. None of the senior centers charge a fee or other dues and DAAS is not
proposing that any fees be charged for use of the expanded computer access and training through
BTOP.
The PCC’s in SFHA serve residents and their families; the senior and disabled focused sites also
serve caregivers. The supportive housing sites serve only individuals residing therein and
receiving counseling and other services including employment development.
The 3 City College centers will be open only to people who are registered students or attend
class at City College. The 100,000 students and attendees at City College pay a $26 per unit in-
state registration fee.
The 7 One Stop Shops are open to the public. These Centers are access points for job seekers
and employers who need services. There are no membership fees or fees for service connected to
One Stop services.
Restrictions on Center Use:
Senior and adult disabled sites are in existing senior centers and other facilities serving seniors
and adults with disabilities, so any usage restrictions will conform to the requirements of the
facilities in order to create a safe, secure environment for seniors.
One Stop Carrer Link Centers are currently limited to individuals who want to conduct job
search activities or access occupational skills training services. Its imperative these guidelines be
in place, as expanded use will disrupt the purpose of the Centers. However, when the proposed
PCCs are set-up the Centers may be accessed by non-job seekers to take online college courses
and other activities.
The City College and SFUSD sites will be restricted to students. This restriction is necessary in
order for these institutions to fulfil their educational missions.
Involvement of Community College:
City College of San Francisco, part of the California Community College system, is one of the
largest community colleges in the country, providing educational services to over 100,000
students per year. As part of the CBOP, City College will develop customized curriculum,
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deliver computer-based training programs and establish PCCs for educational and self-employed
business operation programs. The creation of PCCs will facilitate City College’s core mission to
meet the needs of our diverse community:
• Acquisition of career skills needed for success in the workplace
• Active engagement in the civic and social fabric of the community, citizenship preparation, and
English as a Second Language
• Completion of requirements for the Adult High School Diploma and GED
• Promotion of economic development and job growth
• Lifelong learning, life skills, and cultural enrichment
Previous implementations of leading-edge technology have allowed City College to enhance and
augment its academic environment leading to greater student success. In particular, the use of
online courses combined with face-to-face meetings has allowed a larger number of students to
participate by taking advantage of the inherent scheduling flexibility. By partnering with the City
on this initiative, City College can become more efficient and deliver greater benefit to the
community by offering educational services to an estimated 2,000 additional students per year.
Is the applicant is seeking a waiver of the Buy American provision pursuant to section x.Q of the NOFA?
 No
Is the applicant deliquent on any federal debt?

 No
 If Yes, justification for deliquency:
Are you seeking a waiver of any requirement set forth in the NOFA that is not mandated by statute or
applicable law?
 No
C. Partners
Are you partnering with any other key institutions, organizations, or other entities for this project?
 Yes
If YES, key partners are listed below:
Project Role: Sub-recipient
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Name: Truitt, Kevin

Email: TruittK@sfusd.edu
Address 1: 555 Franklin St. 3rd Floor
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94102
Organization: San Francisco Unified School District
Organization Type: Other
Small business: No
Socially and economically disadvantaged small business concern: No

Name: Majors, Marc
Email: marc.majors@sfgov.org
Address 1: 50 Van Ness Avenue
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94102
Organization: SF Mayor's Office of Economic and Workforce Development
Organization Type: County Government
Small business: No

Name: Ryan, Tim
Email: tryan@ccsf.edu
Address 1: 50 Phelan Ave.
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94112
Organization: City College of San F rancisco
Small business: No
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Name: Boutilier, Sybil

Email: sybil.boutilier@sfgov.org
Address 1: 1650 Mission Street, 5th floor
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94103
Organization: San Francisco's Department of Aging and Adult Services
Small business: No

Name: Pisano, Vivian
Email: vpisano@sfpl.org
Address 1: 100 Larkin Street
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94102
Organization: San Francisco Public Library
Small business: No

Name: Rosario, David
Email: rosariod@SFHA.ORG
Address 1: 1815 Egbert Avenue
Address 2:
Address 3:
City: San Francisco
State: California
Zip Code: 94124
Organization: San Francisco Housing Authority
Small business: No
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Description of the involvement of the partners listed above in the project.

The CBOP will rely on a number of partners that are established, trusted members of the
community to bring broadband access deep into San Francisco’s neighborhoods.
The San Francisco Public Library proposes to institute a comprehensive program of computer
lab facilities featuring broadband connections, training classes, and free and open access to the
public. This program will create new computer labs in ten library branches, upgrade and expand
existing facilities at five branches and the Main Library, create a pool of laptops that can be used
in on demand Training Centers in eighteen facilities, ten of which will also function as Media
Labs with an emphasis in digital media training. In addition, the grant will be used to purchase
and operate a Mobile HotSpot vehicle to serve as a computer and media laboratory in
underserved and geographically isolated areas, and provide adequate and ongoing training
classes for patrons in a variety of languages.
DAAS in collaboration with 24 partnering Community Based Organizations (CBOs) will meet
the needs of seniors and adults with disabilities by creating 30 new computer centers, where
there are currently no public computers, and upgrade an additional 12, where there are a limited,
but inadequate number of computers available. Outreach, training, individual coaching and
computer access will be provided in small public computer centers located in twenty one senior
centers, eight Adult Day Centers, a Vision Disability Access and Transitional Employment
Center, six Senior/Disabled Public Housing Complexes (SBA), two affordable senior buildings
operated by non-profits, eight supportive housing buildings for adults with mental health issues,
and two publicly available case management centers. DAAS will teach basic computer skills,
with patience and perseverance, as well as provide customized training and coaching in a
―Teaching to Function‖ approach, which starts where the person is in their ability and interests,
and helps them determine what they will find useful and engaging to get them started using
broadband services.
The CBOP program will reach the unemployed by revitalizing new computer centers at the seven
One Stop Career Link Centers operated by the OEWD. The OEWD coordinates the City’s
workforce development efforts and operates the One Stop Career Link Centers with funding
provided by the United States Department of Labor’s Workforce Investment Act (WIA) grant.
BTOP funding will allow OEWD to replace PCs used for job search and job training, allowing
more training to occur.
The CBOP program will bring public computing centers to all of the SFHA’s 39 low income
housing developments, which are home to some of San Francisco’s poorest residents with a
median income of $14,350. The City and the SFHA have established computer centers in 8
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SFHA, but this program has slowed due to a shortage of funds. BTOP funding would enable this
project to accelerate the completion of this effort. SFHA will subcontract with a digital inclusion
non-profit to provide broadband training and support in these locations.
City College, San Francisco’s community college, will create three new computer labs at its
South East Center campus in one of San Francisco’s poorest neighborhood, the Bayview and
build out wi-fi networks in three other campuses. City College represents a significant share of
the community with over 100,000 people taking classes and able to take advantage of computer
lab and wi-fi network.
The SFUSD will computer at an additional 9 sites, at these nine sites SFUSD will create mobile
computer labs so that space can be used flexibly. A team of 7 teachers, also serving as computer
lab managers will maintain labs, conduct trainings and ensure the effective administration of
online instructional content, namely online credit recovery and advanced placement classes. As
part of a pilot project, 150 teachers at the 9 PCC sites will be trained in order to guarantee that
the school district has a basic level of online fluency so that they can integrate technology into
their curriculum.
D. Congressional Districts
Applicant Headquarters
 California
Project Service States

California
Project Service Areas

California - 1
Will any portion of your proposed project serve federally recognized tribal entities?
 No
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Indicate each federally recognized tribal entity your proposed project will serve.
Have you consulted with each of the federally recognized tribal entities identified above?
 No
E. Demographics
Demographics
Will your proposed project be specifically directed to serve vulnerable population groups?
 Yes
If "Yes" which vulnerable population groups will your proposed project serve? Check as many as apply:
Hispanic
Black/African-American
Asian
Native American or Native Alaskan
Native Hawaiian or Pacific Islander
English as Second Language (ESL)
Disabled
Low Income
Unemployed
Senior Citizen (55 and over)
Youth
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Other:
Vulnerable Populations
Non-White: SF-CBOP will concentrate its programs in predominantly non-white communities in
San Francisco. For example, Library programs will use BTOP funds to serve neighborhoods with
large racial and ethnic minority populations. The Library proposes to house training and media
labs at the Bayview Branch, a service area that is 47% African American, the Visitacion Valley
Branch service area is 55% Asian, and the Mission Branch has a service area that is 48%
Hispanic. City College’s South East Campus also serves the disadvantaged Bayview
neighborhood.
Seniors and Disabled: DAAS in collaboration with 24 partnering Community Based
Organizations (CBOs) will serve seniors and adults with disabilities by creating 30 new
computer centers, upgrading an additional 12, which have limited computers available. Outreach,
training, individual coaching and access will be provided in small PCCs located in 21 senior
centers, 8 Adult Day Centers, 1 Vision Disability Access and Transitional Employment Center, 6
Senior/Disabled Public Housing Complexes (SBA), 2 affordable senior buildings operated by
non-profits, 8 supportive housing buildings for adults with mental health issues, and 2 publicly
available case management centers. DAAS will teach computer skills in a ―Teaching to
Function‖ approach, which starts where the person is in their ability and interests, and helps them
discover and master what they will find engaging and compelling with respect to broadband use.
Low Income: The SFHA centers will provide computer center access to San Francisco’s poorest
residents. San Francisco Housing Authority provides housing to over 10,000 San Franciscans
with an average household income of $14,882. With BTOP funds, all residents will have
broadband access via computers at their development. Digital media skills training and
educational resources will also be made available at these locations.
Unemployed: The One Stop Shop Career Link Centers are in place to serve individuals with
multiple barriers to employment. The Library will provide workshops for the unemployed to help
build job skills and work on resumes.
City College will develop and offer a digital media curriculum and classes to prepare for online
jobs and in-home businesses, including a Home-Business Incubator and a more robust technical
training program in WiFi.
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Youth: The DCYF/Beacon Center and SFUSD programs both address the needs of San
Francisco’s youth. The Beacon Centers offer afterschool programs to over 6000 youth at 12
schools. The SFUSD programs will create mobile computer labs at an additional nine schools, to
be used for online advanced placement and credit recovery classes. DCYF digital media partners
will also fund development of educational resources and training in digital media skills.
Accessibility
The CBOP program will provide accessible services in a variety of ways. Many of the proposed
sites primarily serve the disabled; others will be equipped with accessible hardware and software.
Senior and Disabled: All of the 42 PCC locations served by DAAS and its 24 CBO partners
serve persons with disabilities as part of their regular mission. Their purpose is to provide a
welcoming, safe and supportive environment, culturally sensitive and accessible for all. The
centers’ staff are linguistically and culturally attuned to the diverse populations they serve. Each
neighborhood Center has a different cultural, linguistic mix, whether Russian, Samoan, Filipino,
Chinese, Central American or African American, to name some of the clusters of neighborhood
ethnicities. Every center is ADA compliant. Equipment in the Centers will include a choice of
pointing devices, vision enhancement software such as Zoom Text, voice input and hearing
devices, and other accessibility enhancement options including wheelchair accessible
workstations. Most importantly, the staff and the visiting computer instructors and coaches will
be focused on inclusion and Teaching to Function, both in terms of the interests of the individual
and their abilities.
Library: The Mobile HotSpot vehicle will be equipped with a wheelchair lift and one designated
broadband workstation will serve users with disabilities. Several workstations in the pool of
training laptops will be designated for ADA users, with large type keyboards, track-ball mice,
Zoomware, etc. Sign Language interpretation will be made available as needed. In addition,
BTOP funding will be used to equip each branch neighborhood library with at least one fully
accessible workstation.
OEWD: The One Stop Career Link Centers will receive new assistive learning technology
equipment. These funds will be leveraged against a special grant that OEWD received to
integrate services for people with disabilities in the Centers in a friendlier and accessible manner.
OEWD will expand its services to provide access to individuals with oratory challenges and
terminally ill individuals.
SFHA: Six of the SFHA developments are devoted to seniors and people with disabilities and
will participate in the DAAS program described above, all will have accessible computers.
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DCYF: DCYF partners providing services to youth must meet ADA accessibility standards and
will provide availability to specific equipment, software and training to serve the needs of youth
with disabilities.
Other Languages
English as a Second Language: As 45.7% of San Francisco households are designated ESL
households our instruction and outreach will be provided in other languages, especially
Cantonese, Mandarin, Spanish, Russian and Vietnamese in order to reach these populations. The
Library, DAAS and OEWD programs will all use multiple languages. DAAS training and
education programs will be offered in at least four languages (Spanish, Chinese, Russian and
English). Some training and tutoring will be made available in other languages such as Tagalog,
Vietnamese, Japanese and Korean. The DAAS/NCOA health promotion online content
development project will include streaming video production in all these languages. PSAs and
other promotional media campaign materials will be produced and/or printed in multiple
languages.
Outreach
Public Computing Centers Outreach

The CBOP will build on the successful experience of its constituent agencies—the Library,
DAAS and OEWD to perform outreach.
The Library promotes its services and resources through multiple approaches, with the goal of
reaching patrons directly through marketing efforts, sharing key information with service
organizations that work with target populations and by communicating through various media.
Through the Main Library and 27 branches, SFPL has deep community connections and our
word-of-mouth and ground-level outreach is key to the information dissemination and public
education about City resources.
The target audience for the PCCs include many of the populations that SFPL already effectively
serves, including job-seekers; seniors and the disabled; economically disadvantaged adults,
families, teens and children; language learners and skill builders; patrons of other city services
like workforce assistance; and others. We will strategically provide information in key
languages, including Spanish and Chinese, to most effectively reach the target audiences.
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The Library will promote the CBOP through the library website, strategic signage, print
materials like flyers, posters and bookmarks distributed throughout the system, and through
training of staff at all service levels. We will integrate announcements through our hundreds of
annual public programs and computer trainings and also promote through our popular social
media tools like Facebook and Twitter. Additionally we will feature the PCC in our monthly
library newsletter in both print and electronic format and on our multiple library branch and
departmental blogs.
OEWD: The current economic crises has resulted in high unemployment rates and a great
number of individuals attempting to access computer and training services at the One Stop
Career Link Centers. Between December 2008 and 2010 unemployment in San Francisco has
doubled from 4.7% to 9.4%. Not surprisingly, The One Stop Career Link Centers have seen their
visits double in the last year from 14,000 to over 28,000 unduplicated visits and over 150,000
duplicated visits. This influx of clients all need access to the computers requested through this
grant.
DAAS: For the PCCs located within existing senior centers, DAAS proposes to build upon its
existing and highly successful outreach programs to draw low income seniors and younger adults
with disabilities into the centers. Much of the existing outreach is conducted though our
extensive network of community-based service providers who work with these populations
throughout the City. Notice of the new computer access, services and training schedules will be
sent out to all these providers and will also be sent out with home delivered meals to over 19,000
additional individuals throughout the City. A media program using PSAs, bus posters, news
articles will be sent out to organizations serving seniors and adults with disabilities, as well as to
neighborhood newspapers.
How many total users do you expect to generate through the use of BTOP funds at your public computer
center(s)?
 84000
Training and Education
Peripherals and equipment

The SF CBOP will support four classes of personal computer: desktop workstations, laptops
accessible workstations and digital media workstations.
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Desktop features: Intel Core Duo 2.66 Ghz processor; a minimum of 320 GB SATA hard drive;
4 GB of RAM; integrated video; 100/1000 integrated network interface card; 19‖ flat panel
monitor; computer and monitor EPEAT Gold.
Laptop specifications: Intel Core Duo 2.66 Ghz processor; a minimum 250 GB SATA hard
drive; 2 GB of RAM; integrated video; 100/1000 integrated network interface card; 15‖ screen; 9
Cell Li-Ion Battery; EPEAT Gold.
The accessible workstations will have the same as the features as the desktop workstations, with
the following differences: a larger 22‖ flat panel monitor; a ZoomText large print keyboard; a
USB headset microphone; a Big Track Ball.
The digital media workstations will be Apple iMacs with the following features: 3.06 Ghz Intel
Core Duo Processor; 4GB 1066Mhz DDR# SDRAM memory; 1TB Serial ATA hard drive; ATI
Radeon HD4670 256MB graphics card; 27 inch screen, and EPEAT Gold.
In addition to these computers, the CBOP will require a number of peripherals: Network printers,
such as LaserJet M3035xs or current model); privacy screens; photo scanner, such as, Epson
4490 photo scanners (or current model)for accessible workstations; Transport cases for laptops
and other equipment; large LCD monitors for training centers; HD video cameras; flat bed
scanners; headphones and large capacity USB drives.
Workstation software
1. Software for Standard Workstations and Laptops
• MS Windows 7 Professional & software assurance or
• Desktop Security: WinSelect, SmartShield, Group Policy Editor
• Anti-virus and anti-malware software MS Forefront
• PC Booking & Timeout (LibOnline)
• Open Office (Writer, Calc or Microsoft Office standard – Word, Excel, and Powerpoint
• MS Internet Explorer
• Adobe Acrobat Reader
• Various Plug-Ins
• Pharos print release station
• Windows Media Player
• IME (Chinese Input Method)
3. Software for Fully Accessible Workstations

• Standard Software plus:
• Dragon Natural Speak
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• Duxbury Braille Translator

• ZoomText
• JAWS professional
• OpenBook
• Read and Write
• WYNN Wizard
• Kurzweil 3000 for Windows
4. Software for Partially Accessible Workstations

• Standard Software plus:
• Dragon Natural Speak
• ZoomText
5. Software for Digital Media Workstations

• Apple Mac OXS
• Adobe Premier
• Adobe Photoshop
• Adobe Illustrator
• Dreamweaver
• FTP software
• Mac Video: Final Cut Pro or Adobe After Effects
• Propellerhead Reason
• Propellerhead Record
Training and education programs

The CBOP PCC program will have three separate, unique training elements: (1) a full
complement of computer training at the Library, (2) training by community volunteer’s at SFHA
developments and (3) targeted training by SFUSD to meet particular education gaps. More
advanced training in digital media and to address the needs of seniors and the disabled are part of
our companion SBA application.
As the use of computers continues to grow there is a greater need to provide computer training
and educational programs. A recent San Francisco Public Library survey in February 2010
showed that patrons wanted to see more computer training classes offered at the Library. The top
four instructional needs were Internet (45%), word processing (25%), spreadsheets (22%), and
online job searching (17%). Other areas of need include instruction on how to set-up and use
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email, blogging, online video & photo sharing, podcasting, web conferencing, and using the
library catalog & resources. These findings are consistence with staff observations at most
branch locations.
Thus, providing broadband access and computers are essential to the training and education
programs. These programs are designed to achieve four key goals:
• Support users’ computing and learning needs
• Bridge the academic achievement gap of children and youth
• Provide greater computer and Internet access to those patrons who may have limited access due
to family income, English language deficiency, limited computer proficiency
• Develop online tutorials that support patron information and learning needs
The educational trainings offer a variety of skills (e.g. basic computers, Internet, office
technology, employment searching, and multimedia & electronic documents production) that
help people with no or limited experience to build and enhance their understanding and use of
computers and current information technology. The skills and knowledge gained from the
programs will help visitors to improve and enhance their academic success, communication,
professional development and growth, access to critical health information, as well as to secure
greater employment opportunities.
The programs will be provided by a variety of instructors with qualified backgrounds. The
Library programs will be taught by 9 FTE librarians with MLS degree. The Library will use
contracted trainers for specialized courses.
Some examples of the classes currently offered by the Library:
• Basic mouse and typing skills for those who have never used a computer keyboard or a
mouse;
• Internet 101 for learning to find information on the Web by following a link, using a
search engine and entering a specific address;
• Internet 102 for learning how to improve your searches and explore some of the more
advanced features of the internet;
• Cantonese, Spanish and training for the Internet and Library catalog.
• Setting up and using an e-mail account; and
• Downloading audiobooks, ebooks, music and video onto your personal computer and
how to transfer audiobooks onto portable audio players.
SFHA: The SFHA programs will provide training to PCC users, managers of PCCs and
volunteers:
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Operating through non-profit partners and tenant organizations, San Francisco public housing
residents will receive a range of training to ensure comfort and proficiency with broadband tools.
Training will be provided in:
• Basic Computer skills
• Searching the Internet
• Office applications
• online banking
• Job search and resume help
San Francisco is fortunate to have strong community of volunteers who are available to provide
classroom and one on one training. These volunteers will receive training specific on how to
teach new and beginning technology users. Some of the volunteers will teach classroom style
instruction while others will work individually with public housing residents.
SFHA will build on a successful train the trainer workshops for PCC managers. This workshop
provides skills needed to keep PCC’s functioning and strong part of the community. To often
individuals who are responsible for PCC’s have not been trained properly. The workshop covers:
• How to keep computers working at a PCC
• Developing technology curriculum
• Managing volunteers
• Conducting effective outreach
• Policies and procedures for PCC’s
SFUSD: the SFUSD will use BTOP funding for two types of training:
• A team of 7 teachers, also serving as computer lab managers will maintain labs, conduct
trainings and ensure the effective administration of online instructional content, namely online
credit recovery and advanced placement classes.
• As part of a pilot project, 150 teachers at the 9 PCC sites will be trained in order to
guarantee that the school district has a basic level of online fluency so that they can integrate
technology into their curriculum. Lessons learned at these 9 sites will be used district wide.
If you are providing educational or training programs, how many people in total will these programs reach
on an annual basis?
 32216
How many hours of training will be provided to each participant?
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 18
How many Full Time Employee (FTE) instructors or facilitators will you employ for these courses?
 27
F. Project Budget
Project Budget
Federal Grant Request $12,348,656
Total Match Amount $4,606,818
Total Budget $16,955,474
Match Percent 27.2%
Projects Outside Recommended Funding Range:
 The federal fund request of $12,348,656 is within th PCC funding range of between $500,000 and
$15,000,000; therefore, there is no variance from the recommended range.
Sustainability:
Much of the expenditures for which the CBOP requests federal funding are for one-time
purchases of equipment. Many of the programs are designed to more efficiently manage and
support, for example, the Library’s strategy of creating a pool of laptops to be shared among the
training centers is expressly designed to enable existing staff to manage and support the
workstations centrally, rather than requiring additional resources to provide onsite support. The
workstations for the public computer centers at new and renovated PCCs are being provided with
matching funds and their support is integrated with the participating organizations’ staffing
plans. The refreshment of outdated existing workstations at public computer centers is also a
one-time purchase.
Federal funding is requested for staff to configure, set-up and install the workstations and
network equipment; this work will be conducted only through the grant period. Many of the
participating institutions, such as DAAS and the SFHA are new to operating public computing
facilities. By the end of the grant period all participating agencies will have experience that will
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allow them to continue more effectively at a reduced cost. The specialized training will be
absorbed into the Library’s extensive and established public training program.
Community partners have indicated strong support for computing facilities and access to the
internet at as these resources support their training efforts. The expanded availability of computer
training centers will provide more opportunities for our community partners to use these centers
for their own training programs.
Federal funding is being requested to fund the additional costs for increased broadband services.
At the end of the grant period the City fiber network will be available at all public computer
center locations with further increases to broadband capability at a comparable cost.
Matching Funds
Applicant is providing
matching funds of at least
Yes
20% towards the total
eligible project costs?
The CBOP will match $4,606,818 or 27.2% of the total project cost.
Personnel & fringe benefits: $3,540,869, 20.9% of the total project
cost, will come from in kind personnel and associated fringe benefits
costs. The Library, SFUSD and City College staff will develop and
provide training, education, support and awareness programs in the
PCCs. These are identified as an eligible cost for PCC projects in
section V.E.3.a.ii. of the NOFA.
Equipment: the SFUSD, Library and City College will provide
$252,000, 1.5% of the total cost through network hardware upgrades,
Describe the matching
contributions
new printers, and new wireless network infrastructure. Broadband
related infrastructure is identified as an eligible expense in Section
V.E.3.a.i. of the NOFA.
Contracts: the SFHA will contract with a non-profit entity that will
contribute $620,250 worth of volunteer time, representing 3.7% of the
total project cost. These volunteers will provide broadband related
training, education and support to SFHA residents. This amount is
based on 10,508 hours of training per year in 17 SFHA developments
at a rate of $19.49 per volunteer hour.
Other: the Library will contribute the fees it pays for broadband, that
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is the remainder after e-rate discounts are applied a total of $117,009

or .07%.
Senior Centers will contribute a total of $76,000 or 0.5% by
purchasing furniture.
Unjust enrichment
Disclosure of federal
and/or state funding
sources
Budget Narrative
Personnel: The CBOP PCC will pay for 27.85 FTE at a total cost of $$5,555,814
and a cost to BTOP of $2,797,860. This will include IT professionals, teachers, and
librarians to provide instruction at Library, City College and SFUSD sites. In
addition, it will include part time interns from City College.
Fringe Benefits: Total fringe benefits costs are $1,751,147 with a cost to BTOP of
$968,231. Fringe benefits are calculated at a rate of 29%, 23% and 44% of the base
salary for City, City College and SFUSD employees. The rate is not applied to part
time, student workers that will be part of the project.
Travel: Travel is limited to two trips to monitor construction and outfitting of the
Library’s proposed Mobile Lab at an estimated cost of $3000 to BTOP.
Equipment Costs: the CBOP PCC program will acquire a variety of equipment in
Budget order:
narrative 1. Workstations: $2,702,823.
2. Network Equipment: $260,525.
3. Software: $519,483.
4. Peripherals: $260,525.
Supplies: the CBOP PCC program will spend $244,000 on supplies, virtually all
funded through BTOP. This includes digital literacy curriculum as well as a variety
of computer supplies, such as DVD disks, USB drives and printer cartridges.
Other: The CBOP PCC will incur the following expenses:
1. Mobile Lab Bookmobile-style vehicle with 8-12 computer desks, instructor
station with projector/large flat-screen monitor, and built with environmentally
friendly materials and systems. $350,510 (The laptops used in the mobile lab are
included in equipment.)
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2. Broadband costs for the Library $245,934.

3. Furniture. Computer labs at the City College and senior and disabled sites
will receive new furniture at a cost of $109,200.
Contractual: the CBOP PCC program will engage in several contracts:
1. The SFHA will contract with a non-profit entity to provide training and
support at 17 housing authority labs. The cost for this service will be $2,120,250
over three years.
2. The Library will contract with independent trainers to conduct specialized
training at. The cost for this training is $360/hour with an anticipated 1575 hours of
contracted training hours over three years, for a total of $567,000.
3. CBOP programs will hire City College interns to provide technical support
and training system wide for $157,000.
4. The program will also use contracting services for: SFUSD to wire
computer centers in two schools for $80,000; and maintenance and support for
digital media computers for $30,000.
Indirect Costs: indirect Costs are calculated at the City’s rate of 16% and total of
$1,752,060.
Spending Plan: Consistent with the Project Timeline, the equipment, construction,
furniture spending will occur within the first two quarters after receiving funding.
Personnel costs will occur during the duration of the project at a consistent pace.
Contracted services for operating labs and providing technical training will occur as
centers are completed, reaching a steady pace in the third quarter.
The total proposed budget for SF-CBOP is $16,955,494, with the BTOP program
funding $12,348,676. This funding will go to public access workstations,
accessible workstations, workstations designed for digital media training. The
funding will also support training and support for these programs. The SF-CBOP
program is targeted to vulnerable populations that face multiple barriers to
Budget adoption, including disability, social isolation, poverty and language. Surmounting
reasonablen these barriers will be challenging. The low hanging fruit with respect to broadband
ess adoption has been plucked, so that the cost for supporting further adoption is
substantial.
The CBOP’s senior and disabled program illustrates the challenge. The vulnerable
populations served will have varying degrees of functioning and will require one-
on-one coaching and instruction. The senior center computers will have larger
screens, track ball alternatives to the standard mouse and specialized software for
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voice recognition and ease of

Despite these challenges, CBOP costs will be reasonable. The CBOP will pay less
than $1000 for most personal computers and laptops and less than $1700 for
specialized accessible and digital media computers. Costs for software for standard
workstations will be less than $200. Software costs for partially accessible
workstations will be approximately $350 and for fully accessible workstations
$4200.
Great effort has been made to contain the cost of training and support. The SFHA
training program will rely heavily on volunteers, with an anticipated 10,508
volunteer hours per year. Over the course of three years, at an average hourly value
for volunteer services of $19.49, this will be a value to the CBOP of $620,250. The
City College and One-Stop Career Link Centers will rely on student interns for
training and support at a low $20 per hour rate.
The CBOP program would not be able to proceed without BTOP funding. San
Francisco faced a $438 million shortfall in fiscal year 2009/10. According to the
most recent Joint Budget projection by the Mayor, Board of Supervisors and
Controller, the budget shortfall will increase in the next two years.
http://www.sfgov.org/site/uploadedfiles/controller/budget_information/Joint_3year
_Report_FY_2009-10pdf.pdf
The budget outlook for the City’s partner agencies, such as the SFUSD and City
College show that they too are facing severe budget shortfalls. The SFUSD is
currently seeking to close a two year projected budget deficit through 2011-12 of
Demonstrat $113 million.
ion of need http://portal.sfusd.edu/template/default.cfm?page=business_services.budget_update
s
City College also faced a budget shortfall of $18 million in 2009-2010 and
anticipates a deficit of between $10 and $15 million in 2010-2011.
http://www.ccsf.edu/NEW/ccsf/en/employee-services/district-business-
office/budget.html
Without BTOP funding currently available public computing resources will likely
be reduced, as the City and other agencies struggle to close large budget deficits
and look to reduce expenses for replacing and maintaining computers.
Funding for the CBOP does not exist in the City or the partner agencies.
Funds to States/Territories
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States Amount of Federal Grant Request

California 12,348,656
Funds to States/Territories Total: $12,348,656
G. Historical Financials
Matching Funds
2007 2008 2009
Revenue 3,584,102,000 3,672,587,000 3,680,785,000
Expenditures 3,364,138,000 3,539,270,000 3,648,648,000
Net Assets 1,871,011,000 1,585,056,000 1,305,203,000
Change in Net Assets from Prior
76,393 -285,955 -279,853
Year
Bond Rating (if applicable) Aa3 Aa2 Aa2
H. Public Computer Center Summary
Jobs
How many direct jobs-years will be created from this project? 28
How many indirect jobs will be created from this project? 90
How many jobs will be induced from this project? 66
Methodology used to estimate jobs:

To estimate the number of jobs we used the methodology suggested by the Council of Economic
Advisors. First, we took the total project budget, $16,955,494, and divided the CEA estimated
total dollars per job, $92,000. This produced an estimate of 184 total jobs. We used the 64%
ratio to derive the total indirect and direct jobs -- 118. We had the direct number of FTE 28 from
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the Detailed Budget. We subtracted the direct jobs from the combined direct+indirect to get the
indirect jobs, 90.
Proposed # of Public Computer Centers

Schools (k-12) 16
Libraries 24
Medical and Healthcare
Providers
7
Public Safety Entities 0
Community Colleges 1
Public Housing 42
Other Institutions of Higher
Education
0
Other Community Support
Organization
45
Other Government Facilities 1
Total Proposed Public

Computer Centers 136
Current Total Persons

in Service Area 808986
Minority Serving Institutions

Historically Black Colleges and
0
Universities
Tribal Colleges and
0
Universities
Alaska Native Serving
0
Institutions
Hispanic Serving Institutions 0
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Native Hawaiian Serving

0
Institutions
TOTAL MINORITY
0
SERVING INSTITUTIONS
Weekly Usage Summary

Total Current # of Persons
Served per 120-hour Business 71852
Week
Total Proposed # of Persons
Served per 120-hour Business 98307
Week
Total Current # of Persons 24770
Served per 48-hour Weekend
Total Proposed # of Persons
30567
Served per 48-hour Weekend
Broadband Workstation Summary

Number of Current
Workstations proposed to be 650
upgraded
Total Current # of Broadband
2492
Workstations
Total Proposed # of
3781
Broadband Workstations
Average Current Facility 4.80
Broadband Connection Speed Mbps
Average Proposed Facility
21.00 Mbps
Broadband Connection Speed
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Centers
I. Project Readiness
Licenses and Regulatory Approvals
No licenses or regulatory approvals are necessary for the CBOP-PCC project.
Organizational Readiness
The CBOP agencies have sufficient experience in information technology (IT) and operating
constituent services to successfully implement this project.
The Dept. of Technology (DT), the lead agency for the CBOP, is the City’s enterprise
information and technology services organization that provides proactive leadership in the use of
technology and information solutions to improve the City's operations and service delivery. DT
oversees extensive data and telecommunications networks which serve the City’s 28,000
employees. The department manages the City’s telephone, e-mail and public safety radio
systems, as well as being responsible for a 60 mile fiber optic network and The City’s IT staff
manages over 20,000 personal computers, so the new personal computers being acquired through
this program represent a fraction of the number put into service in a typical year.
The City has also has a demonstrated commitment to digital inclusion. The programs being
proposed as part of the CBOP follow the blueprint laid out by the City’s TechConnect Task
Force. They also build on the City’s groundbreaking Network of Community Networks which
has brought broadband to SFHA and other low income housing locations.
Just as important as the CBOP team’s technology experience, are its deep roots in serving
constituent vulnerable populations. The San Francisco Public Library’s Main and 27 Branch
libraries serve as an information gateway for all San Franciscans. The DAAS serves over 20,000
seniors annually through its non-profit operated senior centers, as well as serving home delivered
meals to an additional 2,044. SFHA houses over 10,000 low income San Franciscans, while City
College offers classes to over 100,000. These institutions are well rooted in San Franciscan’s
daily lives and provide an opportunity to integrate broadband into the services they already
deliver effectively.
Project Timeline and Challenges

We can begin CBOP upon award of the grant. The BTOP PCC will be able to proceed
immediately in upgrading existing facilities and planning for new ones.
Q1
Identify project team.
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Centers
Initiate hiring additional staff.

Identify points of contact in each PCC location.
Inventory workstations, local area networks and broadband connections at existing sites.
Assess new sites for power, internal networking and wiring and broadband connection.
Finalize specifications for equipment.
Procure equipment for existing sites.
Order interim broadband service where necessary.
Develop curriculum for new training and train the trainer programs.
Order furniture.
Assess City College campuses for wi-fi network.
Q2
Procure equipment for new centers.
Install replacement equipment in existing locations.
Prepare new sites.
Install furniture in new sites.
Commence training in existing sites.
Q3
Install equipment in new sites.
Install City College wi-fi equipment.
Continue training for clients, volunteers and trainers.
Q4
Begin substituting existing/interim broadband service with CCI network service.
Evaluate effectiveness of training, PCC services.
Q5-7
Continue operation of PCCs
Continue training programs for clients, volunteers and trainers.
Continue substituting existing/interim broadband service with CCI network service.
Q8
Same as Q5-7.
Evaluate effectiveness of training, PCC services
Q9-11
Continue Q5-7 activieties
Q12
Continue Q5-7 activieties
Final evaluation of training, PCC services.
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Centers
The principal challenge will be unforeseen facility issues in new sites, such as sufficient power,
transition from current use. An additional challenge will be the need to continually motivate
volunteers.
SPIN Number
J. Environmental Questionnaire
Does this PCC application have construction or ground disturbing activities?
No
If no, please answer the questions below. If yes, please do not answer the questions below and instead proceed to the
next page to answer the expanded environmental questionnaire.
Does the proposed action involve the procurement of materials? If so, will the materials be installed, stored or
operated in an existing building or structure? If yes, please click "Add" to include the list of equipment and
peripherals to be procured.
Yes
Computers: desktops, laptops, monitors.
Printers.
Scanners.
Projectors.
Screens.
Carrying cases.
Storage media.
Does the proposed action involve procurement of electronic equipment? If yes, will the equipment be disposed
of in an environmentally sound manner at the end of its useful life?
Yes
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Centers
Does the proposed action involve construction, remodeling, or renovation? If so, will these activities be
limited to only minor interior renovations to a structure, facility, or installation? If yes, click "Add" to
include a description of the proposed renovations with your project summary.
Yes
Providing new inside wiring in two schools.
Building a ―cyber cafe‖ in an existing building.
Bothe are minor interior renovations to an existing structure.
Does the proposed action involve the production and/or distribution of informational materials, brochures, or
newsletter?
Yes
Does the proposed action involve training, teaching, or meeting facilitation at an existing facility or structure?
If yes, click "Add" to explain.
Yes
We will be providing computer training and one on one teaching at all of the facilities.
Does the proposed action involve ground or surface disturbance to accommodate new fiber optic cable? If
yes, please click "Add" to include a description of the extent of service upgrade, a list of the permits required,
and linear footage of underground fiber optic cabling required.
No
This grant will not fund new fiber optic cable installation, but a companion Comprehensive Community
Infrastructure grant will.
Does the proposed action involve an upgrade of broadband service to an existing facility or structure? If yes,
please include a description of the extent of service upgrade, a list of the permits required, and linear footage
of underground fiber optic cabling required?
No
The proposed service upgrade will not be paid for through this PCC grant, but rather through a companion CCI
grant.
Page 40

Centers
K. Environmental Questionnaire – Part 2

Project Description
Property Changes
Buildings
Wetlands
Critical Habitats
Floodplain
Protected Land
Coastal Area
Brownfield
Page 41

Centers
Page 42

Centers
Uploads
The following pages contain the following uploads provided by the applicant:
Upload Name File Name Uploaded By Uploaded Date

Management Team sfcbop org chart.pdf Roberts, Brian 03/15/2010
Resumes and
Organization Chart
Government and Key Inernet Archive letter of Support.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key BAYCAT.BTOP.Letterof Roberts, Brian 03/15/2010

Partnerships Support.2010.pdf
Government and Key Boys and Girls Club letter of Roberts, Brian 03/15/2010
Partnerships support.pdf
Government and Key BTOP Beacon Letter of Support.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key BTOP_Letter_CCSF_2010.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key CBOP Support - Bayview Opera Roberts, Brian 03/15/2010
Partnerships House.pdf
Government and Key CBOP Support - City College - Latino Roberts, Brian 03/15/2010
Partnerships Services.pdf
Page 43

Centers
Government and Key CBOP Support - City College of S.F. - Roberts, Brian 03/15/2010
Partnerships Mission.pdf
Government and Key CBOP Support - Community Land Roberts, Brian 03/15/2010
Partnerships Trust.pdf
Government and Key CBOP Support - SFPL Friends.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key CBOP Support - SFUSD.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key CTN - Letter of Commitment.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Foster Youth LOS.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key SFCBOP LOS DCYF.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key SFHA.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key SNBC Letter.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key CBOP Support - City Librarian.pdf Roberts, Brian 03/15/2010
Partnerships
Page 44

Centers
Government and Key CBOP Support - City College of S F Roberts, Brian 03/15/2010
Partnerships AASP.pdf
Government and Key SF CBOP Womens Building.JPG Roberts, Brian 03/15/2010

Partnerships
Government and Key 30th street--btop letter_001.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Bayview_Support_Letter.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key BHNC LOS - BTOP 12mar2010.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key Bookman Letter_SWCC.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Castro Senior Ctr.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Centro Latino.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Adult Day Centers.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Lighthouse for the Blind.pdf Roberts, Brian 03/15/2010
Partnerships
Page 45

Centers
Government and Key conard house MiniLab Proposal .pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key NCPHS-Eastern Park Cyber Cafe.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key CLC Letter on BTOP.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key ECS - Canon Kipp.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Mission Senior Center.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key OMI- Senior Ctr.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Vietnamese Ctr Letter.pdf Roberts, Brian 03/15/2010

Partnerships
Government and Key Viv Valley SUPPORT LETTER Roberts, Brian 03/15/2010
Partnerships BTOP.pdf
Government and Key Western Addition senior center.pdf Roberts, Brian 03/15/2010
Partnerships
Government and Key SHE_BTOP.pdf Roberts, Brian 03/15/2010

Partnerships
Page 46

Centers
Government and Key SF Senior Ctrs.pdf Roberts, Brian 03/15/2010

Partnerships
Historical Financial SF_Basic_Finance_Statement2008.pdf Roberts, Brian 03/15/2010

Statements
Public Center Detail SFCBOP PCC details.xlsx Roberts, Brian 03/15/2010
Detailed Budget PCC Budget.xls Roberts, Brian 03/15/2010
BTOP Certifications PCC SF-424 B and D CV.pdf Roberts, Brian 03/15/2010
SF424 Budget (A or SFCBOP form 424a.pdf Roberts, Brian 03/15/2010

C)
SF424 B and D PCC BTOP Certifications Attachment Roberts, Brian 03/15/2010

Assurances SF.doc.pdf
Page 47

San Francisco R2 PCC - ID #6322

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Broadband Non-Infrastructure Application

Submission to NTIA – Public Computer Centers

Task: Submit Application - Public Computer

B. Executive Summary, Project Purpose, and Benefits

H. Public Computer Center Summary

K. Environmental Questionnaire – Part 2

Task: Submit Application - Public Computer

A. General Application Information

Name and Contact Information of Person to be Contacted on Matters Involving this

First Name Brian

Middle Name Paul

Last Name Roberts

Task: Submit Application - Public Computer

Telephone Number 415-581-4061

Additional Contact Information of Person to be Contacted on Matters Involving this Application:

Project Role Name Phone Email

Other Required Identification Numbers

Authorized Organizational Representative

Task: Submit Application - Public Computer

AOR ROBERTS, BRIAN

Project Title and Project Description

Project Title: San Francisco Community Broadband Opportunity Program

Easygrants ID Project Title

7102 San Francisco Community Broadband Opportunity Program

Task: Submit Application - Public Computer

 Yes, Applicant is exempt because it is a unit of a state or local government

Name Title Employer

Task: Submit Application - Public Computer

B. Executive Summary, Project Purpose and Benefits

Executive Summary of the proposed project:

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Recovery Act and Other Governmental Collaboration:

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Task: Submit Application - Public Computer

Is the applicant deliquent on any federal debt?

 If Yes, justification for deliquency:

If YES, key partners are listed below:

Project Role: Sub-recipient

Task: Submit Application - Public Computer

Name: Truitt, Kevin

Project Role: Sub-recipient

Project Role: Sub-recipient

Project Role: Sub-recipient

Task: Submit Application - Public Computer

Name: Boutilier, Sybil

Project Role: Sub-recipient

Project Role: Sub-recipient

Task: Submit Application - Public Computer

Description of the involvement of the partners listed above in the project.

Task: Submit Application - Public Computer

Project Service States

Project Service Areas

Task: Submit Application - Public Computer

Native American or Native Alaskan

Native Hawaiian or Pacific Islander

English as Second Language (ESL)

Senior Citizen (55 and over)