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Handling Traumatic Events.. a Manager's Handbook

Handling Traumatic Events.. a Manager's Handbook

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Published by: The Insider on Apr 07, 2010
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01/21/2013

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A
 
Manager’s
 
Handbook 
 Handling
Traumatic
 Events
 United States Office ofTheodore Roosevelt BuildingOffice ofWorkforce1900 E St. NWPersonnelRelationsWashington, DCManagement 20415-0001
 
OWR-15
 
December 1996
 
 
Foreword
Many of us are ill-prepared to handle the traumatic events discussed in this handbook--suicides, assaults, threats, natural disasters, etc. And yet these events can and do occur inour workplaces. They are events for which preparation helps, and this handbook tells ushow to prepare.In addition to using this handbook for preparation purposes, it is an invaluable guide tofollow should a traumatic event occur at your workplace. It is a good idea to keep ithandy just in case. It will give you practical ideas on what to say to your employees andapproaches to take to facilitate recovery .The handbook was written by Mary Tyler, Ph.D., of OPM’s Employee Health ServicesPolicy Center, who is a preeminent expert in the field of workplace violence and trauma.She is well recognized in the United States and Europe for her research on trauma in theworkplace, and has provided technical assistance to many organizations.The information in this manual reflects Dr. Tyler’s extensive experience in helping Federalmanagers cope with traumatic situations. In addition, Chapters 1, 3, and 5 rely onresearch studies conducted by Dr. Tyler with Colonel Robert K. Gifford, Ph.D., U.S.Army, for the Walter Reed Army Institute of Research. The findings were published inthe
Journal of Traumatic Stress, Disaster Management, Military Chaplains' Review, and Sozialwissenschaftliches Institut der Bundeswehr Forum
.
 
Table of Contents
1.When Tragedy Strikes at Work .....................................12.How to Listen to Someone Who Is Hurting............................53.Recovering from the Death of a Co-Worker............................94.Supervising an Employee with Suicidal Concerns.......................135.Helping an Employee Recover from an Assault........................176.Managing After a Disaster........................................217.Managing When the Stress Doesn't Go Away..........................258.Workplace Violence: Stopping It Before It Starts......................299.When Domestic Violence Comes to Work ............................33A Final Note: Tips For Coping With Extreme Stress..........................38Appendix: Form for Emergency Phone Numbers............................39

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