8.How does NHR ensure product integrity/quality assurance of pre-ownedequipment?
NHR will only buy from legitimate suppliers that have clear and free title to theequipment. Every piece of equipment taken into NHR’s vast inventory thenundergoes complete refurbishment and testing. These kinds of standard practicesyield an equipment failure rate of less than one percent—which stands up to thelevels of the OEMs.
9.What kind of customer service and technical support do NHR customersreceive?
NHR has assembled the most knowledgeable, technical and service-drivensupport team in the secondary market. The company’s technicians are all Cisco-certified with substantial real-world technical expertise obtained from testing upto 50-to-100 pieces of networking gear each day. With extensive experienceresolving interface and compatibility issues, the team expedites answers to mosttechnical issues and questions. Sales and technical support are available from thecompany’s California, metropolitan New York and Amsterdam locations. Post-sale technical support also is available at no extra charge.
10.Does NHR offer any additional services, such as asset recovery?
NHR offers asset recovery services to assist customers in converting excess ordepreciated assets into working capital. Customers can sell excess or end-of-lifeequipment to NHR for trade or credit toward other equipment. NHR also offersdisaster recovery assistance with fast and economical emergency replacement ofessential networking equipment to minimize the impact of disasters whilelowering overall business risks. Additionally,NHR offers flexible network rentaland leasing options for companies needing to fill short-term demands or meetimmediate needs for networking technology with limited capital.
11.What are the benefits of purchasing pre-owned equipment?
The key benefits are substantial savings and expedited delivery. Companies buying pre-owned networking gear can save as much as 90 percent offmanufacturers’ list prices. When dealing with NHR, another clear benefit is beingable to receive expedited product shipments. In a time when OEMs may take 10to 80 days to fulfill orders, NHR can ship overnight if the product is in stock.
12.Are there any risks in buying pre-owned equipment?
Of course, there are risks in purchasing any kind of equipment—even new. NHR,however, does the utmost to reduce risks. In fact, our failure rate on equipmentdelivered is less than one percent—which compares favorably with OEMs’ newgear. At NHR, every piece of equipment we sell is fully refurbished and tested tomaintain OEM standards and is delivered with maximum memory. These