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FAQ - Refurbished Network Hardware

FAQ - Refurbished Network Hardware

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Published by nhrglobal
The answers to frequently asked questions about Network Hardware Resale (NHR) and refurbished networking equipment.
The answers to frequently asked questions about Network Hardware Resale (NHR) and refurbished networking equipment.

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Published by: nhrglobal on May 16, 2008
Copyright:Attribution Non-commercial


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Network Hardware ResaleFrequently Asked Questions
1.Who is Network Hardware Resale (NHR) and what makes you the world’sleading provider and most trusted source for pre-owned networking gear?
Founded in 1986, Network Hardware Resale (www.networkhardware.com) has become the largest alternate source for pre-owned and refurbished networkingequipment, by offering a wide range of products from leading vendors such asCisco, Juniper, Extreme and Redback—all with a standard, one-year warranty.Based in Santa Barbara, Calif., with its European headquarters in Amsterdam,the company supports a global customer base of more than 10,000 organizationswith proven, quality business practices, highly responsive customer service andmore than $100 million in inventory.NHR has achieved 25 consecutive quarters of profitability and is on target toexceed $135 million in revenue in 2006. This represents almost triple 2003’sperformance, and far exceeds any competitor.
has named NHR oneof the fastest growing private companies in the U.S. for four consecutive years.
2.What are the differences between “pre-owned,” “refurbished” and “used”equipment? What does “new/open box” and “new/in box” mean?
NHR considers all equipment its sells as “pre-owned,” meaning originally it wassold by the manufacturer or an authorized reseller and now is being resold. Wealso favor the word “refurbished” because all NHR’s wares have undergone fullinspection, testing and reconditioning to return the equipment to as close tooriginal condition as possible. This entails cleaning the chassis, replacingnecessary components and always putting in new memory. Our goal is to returnequipment to “like new” condition while offering exceptional savings of between50 and 90 percent off manufacturers’ list prices.“Used” equipment, as offered by other providers in the secondary market, maymean nothing more than reselling gear in as-is condition. Equipment that iscalled “new/open box” can range in condition from mint to two or more yearsold and already resold multiple times. “New/in box” typically denotes theproduct is from the OEM’s distribution channel with its original tape unopened.In either of these cases, NHR opens the boxes to verify the contents and tests theequipment to make sure it is up to specification. As NHR does not sell any newproducts, both of these instances would be considered “pre-owned” in ourvernacular.
3.How large is the market for pre-owned networking equipment?
While the size of the secondary market has been the subject of much debate andsome controversy, industry analysts seem to agree that momentum is gaining ascorporations of all sizes strive to maximize their technology capital investments.A Gartner report in 2004 gauged the market then at $2 billion. A survey in 2002 by CIO.com revealed that 77 percent of companies contacted had purchasedequipment from the secondary market while 46 percent expected spending toincrease. As the secondary market continues to grow, NHR expects the leadinganalyst firms to follow this burgeoning industry segment more closely.
4.What types of equipment are available on the secondary market?
Today, almost any kind of networking gear can be found for sale on thesecondary market. NHR’s inventory is typically driven by current marketdemand, so the company aggressively pursues the top 100-to-200 products inorder to provide customers with the most popular Cisco routers and otherleading network equipment within 24-to-48 hours. With its extensive resourcesand contacts throughout many vertical markets, NHR secures 99 percent of therequests received from customers.
5.Specifically, what equipment is available from NHR?
NHR carries more than $100 million in inventory of pre-owned routers, switchesand other network hardware, including the full line ofCisco products: routers ,switches, access servers, security products, IP telephony products, VoIP/IPphones as well as content/storage products, memory, modules and accessories.NHR also carries the full line of pre-owned, refurbished and usedJuniperrouters ,Extreme switchesandRedback routers.
6.How much equipment inventory does NHR carry?
NHR has more than $100 million in inventory—by far the most in the secondarymarket. Having such a wide range of networking equipment on hand helps NHRremain exceptionally responsive to its customers. The company maintains adatabase of more than 2,000 resources globally along with state-of-the-artdatabases for tracking every one of its equipment acquisitions and purchases. Asa result, NHR typically has the most popular as well as hard-to-find networkinggear available and ready to ship within 24-to-48 hours.
7.What type of warranty does NHR provide on the equipment it sells?
In June 2004, NHR led the secondary market by introducing the first, standardone-year, overnight replacement warranty on every equipment purchase. Indoing so, NHR provides the terms and services most desired by Global 1000organizations while surpassing the warranty terms offered by many OEMs andother secondary network equipment vendors.
8.How does NHR ensure product integrity/quality assurance of pre-ownedequipment?
NHR will only buy from legitimate suppliers that have clear and free title to theequipment. Every piece of equipment taken into NHR’s vast inventory thenundergoes complete refurbishment and testing. These kinds of standard practicesyield an equipment failure rate of less than one percent—which stands up to thelevels of the OEMs.
9.What kind of customer service and technical support do NHR customersreceive?
NHR has assembled the most knowledgeable, technical and service-drivensupport team in the secondary market. The company’s technicians are all Cisco-certified with substantial real-world technical expertise obtained from testing upto 50-to-100 pieces of networking gear each day. With extensive experienceresolving interface and compatibility issues, the team expedites answers to mosttechnical issues and questions. Sales and technical support are available from thecompany’s California, metropolitan New York and Amsterdam locations. Post-sale technical support also is available at no extra charge.
10.Does NHR offer any additional services, such as asset recovery?
NHR offers asset recovery services to assist customers in converting excess ordepreciated assets into working capital. Customers can sell excess or end-of-lifeequipment to NHR for trade or credit toward other equipment. NHR also offersdisaster recovery assistance with fast and economical emergency replacement ofessential networking equipment to minimize the impact of disasters whilelowering overall business risks. Additionally,NHR offers flexible network rentaland leasing options for companies needing to fill short-term demands or meetimmediate needs for networking technology with limited capital.
11.What are the benefits of purchasing pre-owned equipment?
The key benefits are substantial savings and expedited delivery. Companies buying pre-owned networking gear can save as much as 90 percent offmanufacturers’ list prices. When dealing with NHR, another clear benefit is beingable to receive expedited product shipments. In a time when OEMs may take 10to 80 days to fulfill orders, NHR can ship overnight if the product is in stock.
12.Are there any risks in buying pre-owned equipment?
Of course, there are risks in purchasing any kind of equipment—even new. NHR,however, does the utmost to reduce risks. In fact, our failure rate on equipmentdelivered is less than one percent—which compares favorably with OEMs’ newgear. At NHR, every piece of equipment we sell is fully refurbished and tested tomaintain OEM standards and is delivered with maximum memory. These

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