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MKTG
Designed by 
Amy McGuire, B-books, Ltd.
Prepared by 
Deborah Baker, Texas Christian University
Lamb, Hair, McDaniel
 2007-2008
5
CHAPTER
ConsumerDecisionMaking
 
Explain whymarketing managersshould understandconsumer behavior 
The Importance of UnderstandingThe Importance of UnderstandingConsumer Behavior Consumer Behavior 
 
“Ultimate” consumers who buy goodsand services for their own personal orhousehold use.
The Consumer 
 
Market
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