Professional Documents
Culture Documents
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(d) Willful errors in the determination of refunds, rebates or duty
drawbacks;
The Federal Tax Ombudsman has the same powers as a civil court
under the Code of Civil Procedure, 1908, in respect of the
following matters, namely:
Legal Powers • summoning and enforcing attendance of any person and
examining him on oath;
• compelling production of documents;
• receiving evidence on affidavits; and
• issuing commission for the examination of witnesses.
The Federal Tax Ombudsman has the power to require any person
to furnish information that may be relevant to the subject matter of
any investigation being conducted by or under his orders.
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article, book of accounts, or any other document relating to the
subject matter of investigation may be found, and may:
The Regional Office, Federal Tax Ombudsman, Karachi (14th floor, NIC
building, Abbasi Shaheed Road) is functioning since April 2001.
Organizational
Structure The Regional Office, Lahore (Bungalow No.186-A, Scotch Corner, Upper
Mall) is functioning since June 2001.
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1st January 2010. More Regional Offices are planned to be established in
other major business and industrial cities of Pakistan to extend the FTO
outreach.
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within 30 days.
If the Revenue Division does not comply with any recommendation of the
Federal Tax Ombudsman or does not give reasons to the satisfaction of the
FTO for non-compliance, it is treated as “Defiance of Recommendations”
entailing disciplinary action and/or contempt proceedings against the
defaulter(s).
A Research & Analysis Wing has been set up and its capacity is being
Research & enhanced to meet the current needs.
Analysis Wing
PGR(Public
Regulations for Public Grievance Redress are being simplified to make
Grievance these more user- friendly.
Redress) Rules
& Standards
Public seminars and meetings with tax and trade bodies are held frequently
Public for the purpose. The electronic/print media also plays a critical role in
Awareness & advocacy.
Outreach The Federal Tax Ombudsman publishes an annual performance report
incorporating landmark recommendations in serious cases of
maladministration The FTO presents the annual report to the President of
Pakistan and also places it before the Parliament.
The Federal Tax Ombudsman Pakistan is one of the 163 voting members
Linkages with of International Ombudsman Institute (IOI) established with the objective
Civil Society of promoting the concept of Ombudsmanship, encouraging and assisting
research, and developing and operating educational projects and
programmes.
The FTO Pakistan is also a member of Asian Ombudsman Association
(AOA) which provides a platform for useful interaction with the
Ombudsmen of Asian countries.