company providing a hotel’s telephone service.
turning guest room telephones off or on atcheck in or checkout, programming wakeup calls, turning messagelights on or off.
it is a electronic device connected to the telephonewhich answers call automatically and records voice message in theabsence of guest. Now a days telephone are having in build voicemail system. This is interfaced with PMS.
CALL ACCOUNTING SYSTEM:
module of a PMS is a system thatautomatically posts telephone charges to a guest’s folio.
CAS performs following functions:
Makes a record of all incoming and outgoing calls.2.Chooses the least cost method of sending outgoing calls.3.Maintain records of who will be charged for calls.4.Maintain record of how much to be charged for the calls made.5.Posts telephone charges to the proper guest’s folios.
Common telephone subsystems:
auto answering, voice mail,automated wake up, CAS, message on hold.
These days PABX includes the following integratedprograms:
Conference call capability,