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Telephones Bhm 4 6

Telephones Bhm 4 6

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Published by vickie_sunnie
Telephones Bhm 4 6
Telephones Bhm 4 6

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Published by: vickie_sunnie on Apr 19, 2010
Copyright:Attribution Non-commercial

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08/04/2013

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TELEPHONES
Carrier:
company providing a hotel’s telephone service.
Telephone Acurator:
turning guest room telephones off or on atcheck in or checkout, programming wakeup calls, turning messagelights on or off.
Voice mail:
it is a electronic device connected to the telephonewhich answers call automatically and records voice message in theabsence of guest. Now a days telephone are having in build voicemail system. This is interfaced with PMS.
CALL ACCOUNTING SYSTEM:
module of a PMS is a system thatautomatically posts telephone charges to a guest’s folio.
CAS performs following functions:
1.
Makes a record of all incoming and outgoing calls.2.Chooses the least cost method of sending outgoing calls.3.Maintain records of who will be charged for calls.4.Maintain record of how much to be charged for the calls made.5.Posts telephone charges to the proper guest’s folios.
Common telephone subsystems:
auto answering, voice mail,automated wake up, CAS, message on hold.
These days PABX includes the following integratedprograms:
Wireless telephony,
caller ID,
Conference call capability,
call forwarding,
hold,
transfer,
DND,
 
Voice messaging, etc.
AUTOMATED WAKE UP CALL:
earlier telephone operator manuallymakes a telephone call to awaken the guest. But today’s telephonesystems can be interfaced to automate wake up calls as requestedby the guest. Requests can be programmed into the PABX by theguest in their own room or by the front office staff.All hotels around the world today have alarm clocks for guests whowish to use them. Many guests however don’t trust them. Mostautomated telephone systems have feature that allows guest toprogram their own wake up calls. But still in many older systems thisfeature is not available.
Guaranteed wakeup call:
hotel chain Crowne Plaza offers aguaranteed wakeup call program, where guest will receive theirwake up call within five minutes of their specified time or their staywill be free.
Manual wakeup call system:
this system simply require therecording of guest’s name, room no, and preferred wake up calltime. For this hotels maintain an accurate wakeup call log, which isnothing but a written record of wakeup call requests made by thehotel guests.

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