Library Feedback March 2010
Dear lovely people, thank you for your mostamiable friendship and ever charming servicewith a smile. Hope massively huge book salewent well.Love the staff, they are so friendly and helpful. It’sa pleasure to come here.I really like the new machinesGreat service, very friendly and helpfulThank you for being ever so helpful and amicablyhelpful.I really like this library, thank you for yourcooperation.Very good library, I really like the ideas of thetrolleys.Thank you for all your kind words and recognitionof our service and staff. We aim to provide youwith a service that exceeds expectation. We tooare very pleased with the new trolleys, new selfcheck outs and we are grateful to receive yourfeedback. Thank you.Heidi Everett was great, thanks for all theinteresting things you arrange in the library,music, talks etc: What a wonderful place thelibrary is.Thank you for your feedback, the events at thelibrary are getting very popular. You can hearmore live music on the 2
Sunday ofevery month and keep a look out for upcomingevents. Thank youI prefer to have the staff behind the counter tostamp our books out. I do not like the new way ofdoing it.Keep the library a people place not just machinechecking out.Please leave the check out system alone, muchprefer the people doing the check out. The libraryis one of communities’ last ‘friendly social placewithout the people, it’s just another place to que.Thank you for your feedback, self serve loansencourages customers to have the option of do-it-yourself or choosing to have staff assistance. Members of the Library's customer service teamare now stepping out from behind the counter todirectly assist YOU the borrower!Could you please put Ancestry Library editionback on the 20 min computersAncestry Library edition is available from all thepublic computers in the library. To access thelibrary copy go to our library home page andselect the eResources link on the catalogue,Ancestry is listed near the top of the page.Please note that ink on receipt slips isphotosensitive and fades very quickly makingreading due date difficultThank you for your feedback we use thermalprinters for our receipting which means all ourdockets are heat sensitive and will fade ifexposed to extreme heat. It is best not to keepthem in a car or near a heater.Prefer MP3 for talking books. Also better forvision impaired people.We have a few MP3 on disks and also the newPlayaway formats. These are preloaded andgood for vision impaired people as the story willstop and start again at the same place. Thanksfor your feedback.