And do I need to advise you not to eat, chew gum or smoke? The first five to ten minutes of a phone interview can often make or break you.So notonly are preparation and focus necessary, but if a prospective employer’s phone callcatches you by surprise, reschedule it.You’ll be more prepared and less rattled.Next week I’ll talk about the end of the phone interview: handling that awfulcompensation question, how to give it a nice, professional wrap up, and what to do if you’re undecided or need more information when the phone interview has beenended.
Who uses telephone interviews?
They are especially common for sales-related jobs, particularly –surprise! – telesales, where verbal communication skills areparamount. But they are increasingly used by other employers as apreliminary screening for all kinds of jobs. You may also expect atelephone interview if you are applying for jobs abroad – in which casecalls may come in at all hours of the day or night!Companies that have used these interviews include Exxon mobil, TotalFinaElf Nigeria, Sainsbury's, The Caudwell Group, Transco, Corus,BT, Standard Life, HBOS and many law firms. They are often arrangedvia a recruitment consultant.
What are the advantages of telephoneinterviewing?
There are a number of advantages of conducting employment interviews bytelephone: Telephone interviews are simpler to arrange, and the process itself takesmuch less time than face-to-face interview sessions.When using this method as an initial screening process, the cost of interviewing a large number of candidates is much lower than if they wereinterviewed in person. Telephone interviewing also cuts costs when candidates live far away, sincemost businesses reimburse interviewee travel expenses. Using the telephoneto screen out unsuitable candidates can greatly reduce these costs. This format is an ideal way to assess a candidate's telephone manner. This isparticularly helpful if the job requires telephone communication skills or isheavily customer-service based.