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Listening Process

Listening Process

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Published by n.govindarajan
How important is listening?
How important is listening?

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Published by: n.govindarajan on Apr 22, 2010
Copyright:Attribution Non-commercial


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Listening ProcessAre you listening:
 All of us spend most of our time listening to others. If we listen to otherscarefully and respond appropriately, there may not be as many problems as we have now.Perhaps we don’t listen to others carefully more often and this failure results inappropriate responses and resultant problems. It is very important to be good listener to be successful in life.
Hearing and Listening – two different acts:
Hearing and listening are two different distinct acts. Hearing is an act whichhappens unconsciously. When there is a loud noise, you tend to hear without any effort,whereas listening requires conscious efforts of the listener. When we celebrate our national days such as the Republic Day and Independence Day, we may hear severalthings broadcast over the radio but when the announcement is made ‘Please standby for an important announcement’, someone around you goes round and alerts everyone else tomaintain silence to listen intently to the President’s Speech, for instance. Hearing isunconscious effort and an involuntary act. But listening is a conscious attentive act.
The process of listening:
When we listen to someone, we listen to the speech sounds and try to make sense of them. We recognize and understand the sound patterns and the phonological differencesin the human utterances. Then we interpret the messages and respond to the messages.When we decode the message, we are expected to decode the message the way thespeaker wanted us to understand the message when he encoded the message.
Types of Listening:
We listen to others for a number of reasons ranging from listening to classroomlectures to listening to good music. Let us list the types of listening:Appreciative listening:The very act is oriented to provide a little relaxation, pleasure and enjoyment. Welisten to the recorded music, jokes, anecdotes, stories, etc.Empathetic listening:When we listen to our friends who may want to find a vent to their feelings andemotions, we provide moral support listening to them evincing a keen interest towardsfinding solutions to their problems.
1..Critical listening or Evaluative listening:We listen to messages of any kind. But when we listen critically to accept or reject the message, we keep evaluating the message as we continue to listen to themessage. We evaluate the message critically and then decide to accept or reject themessage. When we listen to the politician or a salesperson, we critically listen andevaluate the message and respond appropriately.Attentive listening:We need to be attentive when listening to classroom lectures, participate in groupdiscussions, conduct interviews and meetings. The listener cannot afford to miss any of the details. For instance, when we seek assistance to be guided to a place, we listen toattentively lest we should miss some important details.Attentive listening results in productive interaction. When we listen theinstructions of our boss, or his suggestions we engage ourselves in attentive listening.
Characteristics of a good listener
A good listener at once gets interested in listening to the speaker andconcentrates listening to him.
A good listener does not get distracted by any other thing.
A good listener never allows his mind to wander.
A good listener is not only receptive but makes the speaker feel at ease.
A good listener does not have a predetermined notion about the speaker.
A good listener does not judge the speaker by his earlier record.
A good listener is willing to receive and he is receptive all the time.
A good listener is never impatient.
A good listener always empathizes with the speaker.
A good listener is always smiling and never gets impatient and angry.
A good listener always takes down notes except during informal discussionsession.
A good listener takes note of the body language of the speaker and respondsnon-verbally.
A good listener is always dynamic and contributes to the active listening process.
Listening and Note-taking:
Anyone needs to master the skill of note-taking. Only practice makes us perfect.When we listen to lectures, we cannot take down everything, we hear. We have to listencarefully and filter the facts we receive. Usually, we follow a simple five step procedure while taking down notes.
Listen to the verbal message following the characteristic traits of a good listener.- Identify the modes/styles of presentation namely, a conversational style, a reading style,a formal style, an informal style and so on.- Find out the meanings of words from the context.- Identify the key expressions of the topic of the lecture.- Follow closely the rhythmic part of stress and intonation.- Identify the non-verbal cues/elements.
Take down only key words/phrases.- Avoid redundancy/repetition.- Follow signposts to identify the main points and trace the organizational structure.- Identify the relationship among various parts of the lecture.- Note down only key-words and phrases.
Remembering what we hear is the third activity involved in listening.Unfortunately, we retain little of what we hear. We remember many of the comments wehear in casual conversation for only a short time-perhaps for only a few minutes or hours.Some we forget almost as we hear them, According to authorities, we even quickly forgetmost of the message in formal oral communication, remembering only a fourth after twodays.
Listen to the lecture and try to rephrase restructure/rephrase suitably.- Note down only main points.

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