c) Congenial Work Environment:
Management must create a work environment wherein workers can perform their jobs with a sense of security and camaraderie
They must value the task they are performing. Simultaneously, the management must ensure job security, a meaningfuland challenging job, scope for opportunity and advancement and satisfyinginterpersonal relationships for the employees.
Most of the employee relations problems arise due to lack of communication or inadequate or a distorted communication. The desire to have knowledge about thecurrent situation, future prospects, company policies and contemplated changes is oneof the basic needs of an employee. Lack of communication leads to fear,misunderstanding and distrust. Therefore, management should maintain openchannels of communication, particularly upward communication. Employeehandbooks, grievance procedures, suggestion schemes, etc. enable management tounderstand the feelings, fears and aspirations of employees. Informal communicationor grapevine is generally used to supplement and support the formal channels of communications. However, strict vigil on rumours must be kept with all efforts toarrest them at the earliest.
e) Adaptive Leadership:
Leadership style must be determined by the situation and must be flexible. Aneffective leader is one who fully understands his employees and adapts his approachto the requirements of the situation. In order to develop healthy relations, managersshould listen carefully, talk less and give decision in the opportune time. Decisiondelayed is harmful to the organization as it leads to mistrust. Managers must upholdthe dignity of the individual employees and must have a positive attitude. Ordersmust be clear and unambiguous.
f) Resolving Conflicts:
Continuous efforts must be made to reduce and minimize inter-personal and inter-group conflicts. The genesis of the conflict must be identified and the solution must be such that it satisfies the interest of both parties albeit not fully. Healthy employeerelations can be developed through an integrative and problem-solving approach inwhich both the parties gain satisfaction of their needs in a co-operative manner andnot at the expense of one another. Such a situation requires impartial, continuous and positive communication with the parties concerned.