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BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010

BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010

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Published by munindrapandey
This Research is Successfully completed by two student of INDIAN BUSINESS ACADEMY as a Part of Their LIVE PROJECT.
This Research is Successfully completed by two student of INDIAN BUSINESS ACADEMY as a Part of Their LIVE PROJECT.

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Published by: munindrapandey on Apr 23, 2010
Copyright:Attribution Non-commercial

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03/09/2013

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BIG CINEMAS CU
INDIAN BUSINESS ACADEMY
MARKETSUBMITTED TOKAM K. NGAIH
TOMER SATISFACTION SUR
 
SURVEY ON CONSUMESATISFACTIONSUBMITE MUNINDRARAJ SHEKHA
EY
2010
Page 1
RED BY:ANDEYSINGH
 
BIG CINEMAS CUSTOMER SATISFACTION SURVEY
2010
INDIAN BUSINESS ACADEMY Page 2
ACKNOLEDGEMENT
 
My sincere thanks to
Prof. S.K.Singh
for guiding & advising me in the process of making thereport. I thank him for the encouragement that he gave me while completing this project.I also wish to thank 
Mr. Kam Khansiam Ngaithe (Theater Manager)
in Reliance MediaWorks Ltd., for his enthusiastic response and his interest in giving me such project.I thank our CEO
Mr. Ritesh Jain
for giving us the opportunity to explore the practical aspects of the subject and making themselves available for guidance
 
Munindra PandeyRaj Shekhar Singh
 
BIG CINEMAS CUSTOMER SATISFACTION SURVEY
2010
INDIAN BUSINESS ACADEMY Page 3
CONTENTS TABLEDescription Page number
Executive summary 4Big Cinemas a profile 5-6Research objective 6Research methodology 6Outcomes from the questionnaire 7-8Data representation 9-12Data analysis 13-17
 
Based on graph
 
Based on ANOVA
 
Based on correlationConclusion 17Recommendation and action plan 18Bibliography 19Annexure 20-21

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