• Banks must decide how many teller windows to keep open toserve customers during various hours of the day.
Evolution of queuing theory
Queuing Theory had its beginning in the research work of aDanish engineer named A. K. Erlang. In 1909 Erlangexperimented with fluctuating demand in telephone traffic. Eightyears later he published a report addressing the delays inautomatic dialing equipment. At the end of World War II, Erlang’searly work was extended to more general problems and tobusiness applications of waiting lines.
Some more examples of waiting lines are given in thefollowing table :-
SituationArriving CustomersService FacilityPassage of customers through asupermarketcheckoutFlow of automobiletraffic through aroad networkShoppersAutomobilesCheckout countersRoad networkManually placedassembly lineInventory of items ina warehouseBanking TransactionsShips entering aParts to beassembledOrder for withdrawalBank PatronsShipsAssembly LineWarehouseBank tellersDocksRepair crew