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Queueing Theory

Queueing Theory

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Published by: S.S.Rules on Apr 24, 2010
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07/25/2013

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 Assignment On
QUEUING THEORY 
 Sumeet SinghMBA (Gen) Roll. No.= 89Sec = B
 
Introduction
Queuing Theory is a collection of mathematical models of variousqueuing systems. It is used extensively to analyze production andservice processes exhibiting random variability in marketdemand (arrival times) and service times. Queues or waiting linesarise when the demand for a service facility exceeds the capacityof that facility, that is, the customers do not get serviceimmediately upon request but must wait, or the service facilitiesstand idle and wait for customers. Some customers wait when thetotal number of customers requiring service exceeds the numberof service facilities, some service facilities stand idle when thetotal number of service facilities exceeds the number ocustomers requiring service.Waiting lines, or queues are a common occurrence both ineveryday life and in variety of business and industrial situations.Most waiting line problems are centered about the question of finding the ideal level of services that a firm should provide.
For example
• Supermarkets must decide how many cash register check out  positions should be opened.Gasoline stations must decide how many pumps should beopened and how many attendants should be on duty.• Manufacturing plants must determine the optimal number of mechanics to have on duty in each shift to repair machines that break down.
 
• Banks must decide how many teller windows to keep open toserve customers during various hours of the day.
Evolution of queuing theory
Queuing Theory had its beginning in the research work of aDanish engineer named A. K. Erlang. In 1909 Erlangexperimented with fluctuating demand in telephone traffic. Eightyears later he published a report addressing the delays inautomatic dialing equipment. At the end of World War II, Erlang’searly work was extended to more general problems and tobusiness applications of waiting lines.
Some more examples of waiting lines are given in thefollowing table :- 
SituationArriving CustomersService FacilityPassage of customers through asupermarketcheckoutFlow of automobiletraffic through aroad networkShoppersAutomobilesCheckout countersRoad networkManually placedassembly lineInventory of items ina warehouseBanking TransactionsShips entering aParts to beassembledOrder for withdrawalBank PatronsShipsAssembly LineWarehouseBank tellersDocksRepair crew

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