DEFINITION OF TERMS

B an dwidt h

A data transmission rate. Your Internet experience is better with a

higher bandwidth.

Bits pe r Seco n d

The rate of data transfer.

B r o a d b an d co n ne ctio n

A communications medium that can transmit a relatively large

amount of data in a given time period. A broadband connection gives
you higher bandwidth compared to dial-up, so you can download from
the Internet at a faster rate.

B r o wse r

A web browser is a software application that enables a user to display

and interact with text, images, and other information typically located
on a website. Examples of this are Windows Internet Explorer, Mozilla
Firefox, Safari, and Opera Mini

Downl o ad

To copy a file from one computer to another. You can use the Internet
to download files from a server to a computer like mp3 songs, videos,
programs, documents and others.

D rive r

Software that enables a computer to interact with a network or other

device. For example, there are drivers for printers, monitors, graphics
 adapters, modems, Ethernet, and many others. The broadband
modem that comes from Globe does not need a driver and is
therefore called, a Plug-and-Play modem.

DSL (Digital S ubs c ribe r Line)

A family of technologies that provide digital data transmission over

the wires of a local telephone network. Typically, the speed of
consumer DSL services depends on DSL technology, line conditions
and other external factors.

L o ck-in

The period of service contract with Globe Broadband. During this

period, you cannot move to another service provider without any
switching costs.

Mo dem

An equipment or device where digital data passes through and is

converted to radio signals, allowing your computer to connect to the
Internet. The radio signals from the Internet passes through this
device as well to be converted back to digital data.

RJ-11

The most common type of connector for household or office phones.

This is used to connect your Globe Landline phone.
See picture below.
RJ-45

This is the cable that is used to connect your computer to the

Internet.

Y o u r S ubs c riptio n

Your maximum Internet connection speed depends (1) upon your

subscription, (2) computer hardware, (3)computer software, (4) the site that
you are visiting and other extraneous factors.

For Wireless Globe Broadband subscribers, your connection is dependent

also on different forms of technical and non-technical interference such as
electrical shorts, noise, number of users accessing simultaneously and
physical obstructions that may decrease the quality of service.

The n um be r o f PCs yo u can c o n ne c t

To ensure superior browsing experience, please follow the recommended

number of PC connections for your subscription. The more PCs you connect
to the Internet, the slower your Internet connection will be, since more users
will be sharing the bandwidth.

Installin g y o u r B ro a d ban d

For Wired Globe Broadband plans, installation will be done by our service
team, ensuring that you have everything needed to have your connection
(for both Internet-only and Internet-and-Landline plans) up and running.

For Wireless Globe Broadband plans, you can do installation yourself, using
the step-by-step instructions found in the Systems and Configurations part
of this manual. Just make sure that you have the following items:
For Wireless Globe Broadband Plan (Internet only):
1. ZTE MF600 HSDPA Wireless Access Terminal and the included
Ethernet cable.

For Wireless Globe Broadband Plan (Landline and Internet), you will have one
of the following depending on your plan:
1. ZTE MF600 HSDPA Wireless Access Terminal and the included
Ethernet cable, phone cable and Globe telephone set.
2. Axesstel CDMA 1xEV-DO High-Speed Wireless Modem and the
included Ethernet Cable and Axesstel L450/L800/L1900 Fixed
Wireless Phone Unit.

If yo u nee d mo re help

You may also call our Customer Care Hotline at (02) 919-8888 (for
NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao) if you have
problems regarding the installation process.
PACKAGE INCLUSIONS
Your Wired Globe Broadband subscription comes with power-packed
features, some of which are described below.

Email
Every Wired Globe Broadband subscription comes with a free email
account. The number and size of your mailbox/mailboxes depends
upon your subscription.

You may access your email account(s) by visiting

http://webmail.globelines.com.ph.

Your username and password will be provided to you upon

installation/pick-up of unit. This can either be your first choice of
username (during application process) or any of the other alternative
usernames that you suggested.
All Wired and Wireless Globe Broadband and Wireless Plan subscribers
will be provided with a unique username and password. However, only
Wired Globe Broadband Plan subscribers have free email accounts.

W o rl dp ass

Your Wired Globe Broadband account allows you to access the

Internet at a pay-per-minute scheme even outside your home or
using a Globe or non-Globe landline via Worldpass.

You can connect to the Internet via Worldpass using your Wired Globe
Broadband account username and password through any Globe WiZ
Wi-Fi Hotspot, or through dial-up access using any landline phone
network.

Depending on your subscription, you get free Worldpass minutes

every month.

Once you consume all of your free minutes, you will be charged of
your usage per-minute on your next bill based on the following:

Rates: P 1.50 per minute (Wi-Fi*)

P 0.25 per minute (dial-up**)
You cannot connect simultaneously connect via dial-up and WiZ using
the same username and password. You will have to log-out in one to
be able to connect via the other. An additional username and
password may be requested so that two users may use the internet
simultaneously.

Remember that although both Wired and Wireless Globe Broadband

Plan subscribers will be provided with their username and password
upon installation/pick-up of unit, only Wired Globe Broadband Plan
subscribers can use their account for Worldpass access.

User Po rt al

The Globe Broadband User Portal for wired plan subscribers is a

social networking website that allows you to interact with other
Globe Broadband Subscribers. The portal allows registered
members to chat in real time, comment on topics and participate in
polls.

The portal also allows registered members to create their own

blogs, share their own MMS pictures and vidoes, and even download
content from other members.

For more information on the Globe Broadband User portal, go to

http://www.globelines.com.ph.

Games O n Deman d

The Globe Broadband Games On Demand service allows those who

sign-up for this service to gain access to a vast catalog of games
which can be downloaded with a Globe Broadband subscription and
played with the Internet connection we provide.

You can play your downloaded games for an unlimited number of

times for as long as you’re subscribed to a Globe Broadband Plan AND
to a Globe Broadband Games On Demand Plan.
 Choose either of the two plans:

*Inclusive of VAT and other charges

• Depending on your subscription, you may be eligible to receive the

Starter Plan. Check online at http://games.globelines.com.ph to see if
your Globe Broadband subscription is qualified to receive this plan.

After six months, you have to subscribe to any of the two available plans
(Silver or Gold) to continue enjoying Globe Broadband Games On Demand
service.
INSTRUCTIONS

Hardware Requirements

For PC users:
Pentium 1 or higher, or AMD Athlon equivalent
At least 128MB RAM
100MB of free disk space
CD-ROM/DVD Drive
High-powered USB Port or Ethernet LAN Card

For Mac users:

PowerPC-based Macs (Power Mac, iMac, eMac, Mac mini, PowerBook, iBook)
or Intel-based Macs (Mac Pro, iMac, Mac Mini, MacBook, MacBook Pro)
At least 128MB RAM
100MB of free disk space
CD-ROM/DVD Drive
High-powered USB Port or Ethernet LAN Card

Software Requirements
For PC users:
Windows 98SE, 2000, ME, XP, Vista
Netscape Navigator 5, Mozilla Firefox, or Microsoft Internet Explorer v5
and up

For Mac users:

Mac OS 9.x/10.2 (Jaguar)/10.3 (Panther)/10.4 (Tiger)
Safari, Mozilla Firefox, or Microsoft Internet Explorer v5 and up
Config u rin g Y o u r Co n ne ctio n
For Wired Globe Broadband subscribers, our service team will install and
configure your Internet connection.
For Wireless Globe Broadband subscribers, you can start using your Internet
connection by following these simple self-installation procedures:

How to install the Wireless ZTE MF 6 0 0 HSDPA mo dem

1. Attach the antenna provided to the antenna connector found at the back
of the modem. Hold the antenna and rotate the screw cap in clockwise
direction.

2. (For INTERNET and LANDLINE Plan Only) Connect the telephone set and
modem using the supplied phone cable (RJ-11) via the phone interface
found at the back of the modem.

3. Next, connect your PC and modem using the supplied cross Ethernet
cable (RJ-45) via the LAN interface.

Note: The phone cable and Ethernet cable are both provided. Please
DO NOT use any other Ethernet cable to ensure that the modem will
work.

4. Connect the power adaptor of the modem to a standard power outlet and
insert the plug into the socket at the rear of the modem.

5. Turn the power switch ON to get started.

6. (For the INTERNET and LANDLINE Bundle Only) Make sure the phone is
on-hook before powering on.
 Note: When the modem is switched off and if a new call is coming in,
the caller will hear the prompt, “The number you have dialed is
currently unavailable.”

7. Make sure you wait 1– 2 minutes after switching the power ON before
you use the service, as the modem needs to initialize, attach to the
network, and then obtain an IP address. The Radio Signal Strength
Indicator (RSSI), DATA and PWR indicator should be lit.

Note: If the RSSI LED is not lit, it means that the Radio Frequency signal
is weak or the antenna screw is loose. To correct this, change the
location of the modem and make sure nothing is blocking it or check
the antenna installation again.

Make sure the RSSI LED is not blinking but is constantly lit. If the RSSI
LED is blinking, please move the modem until the RSSI LED stays
constantly lit. You should make sure that the modem is located at a
suitable place and free from obstruction (preferably near a window).

The figure below shows the back part of the ZTE 3G Modem, where the
phone and Ethernet cables are plugged in.
Wired Globe Broadband and Wireless Plans include Plug-and-Play modems
which don’t require complicated steps to configure. You can surf the Internet
as soon as you install the cables and antenna correctly.

If you need help in configuring your Internet connection, our service team is
available to assist you. Just call our hotline number at (02) 919-8888 (for
NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao).

How to install the wireless CDMA 2 0 0 0 m o dem

1. Connect the provided external antenna to the appropriate port at the

back of the modem.
2. Install the driver. Make sure the modem is not connected to your
computer.
3. Inserting the CD disc and the driver installation program will run
automatically. To manually install, right click on the CD icon, click
explore and look for the setup.exe and run the software. Navigate
the program according to the User Manual.
4. When the program prompts you to insert hardware to the computer,
connect the modem / terminal to the computer, and wait for the
installation to finish.
Note:
PWR light turns on when the power is supplied
LINK light turns on when there is network signal
DATA light turns on when there is data transferring

Activation of the Access Box

1. Insert connector (1) into the Access Box and insert the other end (2)

into the back of the PC.

2. If network signal is weak, insert the other connector (3) into the back

of the PC as well.
SOF TW A RE SETUP

1. Double click the application icon for the Access Box on the desktop.
2. Or select Start >> Pro g r ams >> Z TE_Co n n e ct >>
Z TE_Co n ne ct.
3. The two icons below indicate the status of your connection after
initialization which is located at the right side of the taskbar.

4. To exit the application, simply right-click the icon which is

displayed at the right side of the taskbar and select Exit from the
pop-up menu.

To Co n ne ct o r Dis co n n e ct
Connection Set-Up:
1. Click File menu, then select Prefe re n ces .

2. Input Usern ame, Passwo r d and Ph o ne N umbe r. The “ # 7 7 7 ”

should not be changed.

NOTE:
Your Username and Password can be found at the back of your modem. It
is the 8-digit alphanumeric code after the initials ESN. This code will serve
as both your Username and Password. Please use ALL CAPS for the
letters upon entering the code. Other usernames and passwords encoded
will not be accepted.

3. Click the OK button

To connect to the network:

1. Click the Co n ne ct button, or right-click the icon (Which appears
on the right side of the taskbar), then select Co n ne ct from the pop-
up menu.

To Disconnect to the network:

1. Click the Han g up button.
NOTE:
Appears when the Access Box acquires a base station. It is the same as
the LINK LED on the Box. Appears when a package data link is
established.

Con ne ctio n Re c o r d

1. Connection Record is a users’ reference for their usage. It shows

connection time, duration, total bytes and In/Out bytes for each
connection.

2. Click Usage button to access the Connection Record.

3. To clear all connection records, click Clear L o g in the L o g menu.

How to install the Wireless A xesstel D45 0 m o dem

1. Before anything else, make sure that the unit is turned off before
attaching the Ethernet cable and the antennae on both sides of the
modem.
2. If the modem is to be connected using an Ethernet cable, the switch
at the side of the Ethernet Port should be on ”Ethernet”.

If the modem is to be connected using the USB, slide the switch to

USB.

Note: The Driver CD should be installed should you wish to use the USB.

3. Connect the Power Adapter to the Power Connector of the EV-DO

modem then plug the AC to the outlet.
4. Switch the power ON. The switch is located beside the power jack.
 Note: The red LED power indicator should light up. The “Ethernet”
LED indicator will light up if the modem is already connected to the
computer using the Ethernet cable/RJ-45.

5. Wait for the “Signal” LED indicator to light up (either red, orange or
green) when it receives signal from the network.
6. You may begin using the Internet once the ”Signal” LED is lit up.

How to c o n fig u re the Internet co n ne ctio n.

After correctly connecting the cables or antennae, the LAN (local Area
Network) port should be enabled.
1. Go to Control Panel
2. Choose “Network Connections”
3. Choose “Local Area Connection”
4. Right-click and choose “Enable”

If you need help in configuring your Internet connection, our service team is
available to assist you. Just call our hotline number at (02) 919-8888 (for
NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao).

How t o c o n fig u re an d use y o u r Email A c c o u nt (fo r Wire d

Glo be B ro a d ban d O nly)

For Outlook Users

1. Make sure that Outlook Express is installed to your PC

2. Click Start->All Programs -> Click Outlook Express

For First Time users:

a. Outlook Wizard will ask you if you want to set up Outlook Express ->
press yes/continue
 b. Outlook will now ask you for the display name
e.g. your name –> press Next

c. Outlook will ask you for your email ID.

e.g. user@globelines.com.ph -> press Next

d. Select POP3 as your incoming mail server

e. For your incoming/ outgoing mail server, use

webmail.globelines.com.ph -> press Next

f. For the account name, enter your email address

e.g. user@globelines.com.ph

g. Enter your password if you want outlook to remember your password.

By doing this, you don’t need to retype your password every time you
log in.

h. Click Next then click Finish. You may now use your email.

How to ac cess y o u r Email via Web/ B r o wse r

1. Open your favorite web browser (Mozilla Firefox, Safari, Internet

Explorer, Netscape, Opera, etc.)
2. Click on the Address field and type http://webmail.globelines.com.ph.
Click Go or press the Enter key.

3. Input your username and password in the proper fields. Click Log In or
press the Enter key.

4. You will now be redirected to your Inbox.

5. To exit and close your mailbox, click Logout.

Viewing and Editing Your Account Information

 1. Click on Password, found near the upper right hand portion of the web
page.
2. Edit your account information by entering the correct data in their
respective fields.
3. To change your password, click on the “Change…” link right beside the
Password: field.
4. Click Save to save your settings/information.

5. Click the Back button of your browser to go back to the previous page
that you were viewing before changing your account information.
Alternatively, click Logout to exit and close your mailbox.

How to ac cess t he Internet

The modem does NOT require any drivers and it supports main operating
systems such as MS Windows 98, Windows 2000, Windows ME, Windows
XP and MAC OS X.

1. Connecting to the Internet

a. Before you begin to enjoy the Internet service, make sure:
i. The modem’s PWR or BATT light is on;
ii. The modem’s RSSI light is on (for Wireless Globe
Broadband) or the DSL LED is on (for Wired Globe
Broadband);
iii. The Ethernet cable is connected properly;
iv. The DATA light (for Wireless Globe Broadband) and the
LAN LED (for both) are constantly lit.

Note: Please use the exclusive Ethernet cable that is provided to you
together with the modem. Also, please note that if the RSSI light (for
Wireless Globe Broadband) is blinking, you should make sure that the
modem is located at a suitable place and free from obstruction (preferably
near a window).

2. Default settings
Your modem is pre-configured with the default settings. As such,
please DO NOT change any settings unless informed by Innove
Communications, Inc.

3. PC Settings
a. TCP/IP settings: should be set to “Obtain IP Address
Automatically” and “Obtain DNS server address automatically”
b. Web Browser settings: select “Automatically detect settings”

HO W TO DISCONNECT FRO M THE INTERNET

If you want to end your Internet session, you should:

• Switch off the modem

• Unplug the Ethernet cable

How to ac cess t he Internet via y o u r W o rl d p as s ac c o u nt

How to A c ce ss W o rl d p ass at a WiZ Hots p ot

Your Worldpass/Wired Globe Broadband account allows you to access the
Internet through any WiZ Hotspot, using a range of devices with Wi-Fi
connectivity.

You can connect via your laptop, your mobile phone, or your handheld PDA
equipped with Wi-Fi.

a. Connect your device to the “globequest” (SSID) access point.

b. Open your browser. The log-in page should appear. If it does not,
then type in any website you want to go to.
c. Type in username (account: username@globelines.com.ph).
d. Click on log-in.
End your session (to ensure that your free minutes don’t get used up, or to
ensure that you don’t get charged for excess use) by clicking the log-out
link/button in the Worldpass/globequest portal or type
http://logout.globequest.com.ph in the browser you are using.

How to A c cess W o rl dp ass at a WiZ Hots p ot Usin g a Wi-Fi

En able d Han d h el d

For manual Wi-Fi configuration:

1. Set the SSID/Network Name of the Wireless LAN enabled

device to “GlobeQUEST”.

For Mac users, enter the DNS server configuration as (Primary DNS:
203.177.255.10 ; Secondary DNS: 203.127.225.10)

2. Launch the Internet Browser and enter a website you wish to go to

(i.e., www.globelines.com.ph or any other website).

3. A login page will appear to prompt for your User ID and Password. Type in
your user ID, followed by “@globelines.com.ph” for Luzon or
“@visayas.globelines.com.ph” for Visayas. Example:
subscriber@globelines.com.ph) Type in your password.
4. Upon successful authentication, the webpage of your requested URL will
appear and you will be connected to Internet. If not, type in the website
again.
5. To end your Internet session, press “Logout” or type in
http://logout.globequest.com.ph in the browser window you are using.

How to Use Y o u r W o rl dp as s A c c o u nt f o r Dial-up A c ces s

Your Worldpass/Wired Globe Broadband account also allows you to access

the Internet using any telephone line from any landline carrier.
Using Worldpass to connect via dial-up access is as easy and simple as
using any other dial-up.

• Connect the phone line to your modem and the modem to your PC.
• Turn on the modem and PC.
• Click on the “Start” button and select “Settings”.
• Click on “Network Connections”
• Select “Network Connections”.
• Select “Create a New Connection”.
• On the “Welcome to the New Connection Wizard” window, select
“Next”.
• On the “Network Connection Type” window, select “Connect to the
Internet” then select “Next.”
• On the “Getting Ready” window, select “Set-up my connection
manually” then select “Next”.
• On the “Internet Connection Screen”, select “Connect Using a Dial-up
Modem” then select “Next”.
• On the “Connection Name Screen”, type “Worldpass Dial-up” then
select “Next”.
• On the “Phone Number to Dial” window, type in the local access
number you wish to use.
• On the “Connection Availability” select the option you are
comfortable with. If you are not sure, use the default selection of
“Anyone’s use” then select “Next”.
• On the “Internet Account Information” window, type in your username
in the username field and your password in the password field, then
select “Next”.
• On the “Completing the new connection wizard” window, make sure
that you check the box that says “Add a shortcut to this connection
to the desktop” then select “Finish”.
• The “Connect to Globe Dial-up” window will then appear. Select
“dial” to connect to the Internet. Should you not want to connect to
the Internet at this time, simply select “Cancel”.
• Click on the “Worldpass Dial-up” icon that was placed on your
desktop during installation.
 • The computer will now attempt to connect to the Globe Dial-up
service.
• To Disconnect, click on the icon that has two blinking computer
monitors on the lower right-hand side of your screen.
• Select “Disable” and your Internet connection will be terminated.

Worldpass Dial-up Access Numbers

Manila – (02) 730-4000 / (02) 752-0000
Cebu – (032) 411-8888
Batangas – (043) 983-0000
Bacolod – (034) 707-9990
Bohol - (038) 500-9000
Cavite – (046) 974-0000
Negros Occidental - (034) 707-9990
Negros Oriental - (035) 420-2899
Ilo-Ilo – (033) 509-5990
Tacloban – (053) 523-9388
Dumaguete – (035) 420-2899

How to use the Glo be B ro a d ban d Games O n Deman d Se rvice

Before you start doing any of the procedures listed below for the Globe
Broadband Games On Demand service, make sure that your operating
system is Windows XP, Windows 2000 or Windows Vista, and the browser
you are using is Windows Internet Explorer. The Games On Demand Service
does not currently support other browsers and operating systems.

Note: Please be s u re y o u h ave a d ministrat o r a c ce ss t o y o u r

c om p ute r
Due to the nature of the software, you will need to have administrator
access on your Windows.

You can check your access level by going from your Start menu, select
Control Panel and open up User Accounts.
If you are not on a "Computer administrator" account please contact your
System Admin or computer technician for assistant.

How to c he ck y o u r Inte rnet Expl o r er c o n fig u ratio n

We recommend you use Internet Explorer 6 that is automatically distributed
with Windows XP.

Make sure that the security options allow you to connect to the Games On
Demand site:

1 – In Internet Explorer go to “Tools” and select “Internet Options”

2 – Go to the Security Tab and click on “Default Level” making sure that the
slider is set on Medium.
3 – Then go to the “Privacy” Tab and click on the “Default” Button, making
sure that the slider is set to medium afterwards. Then click on the
“Advanced” Button and make sure that the box labeled "Override automatic
cookie handling" is NOT ticked.
4 – Then go to the Advanced Tab and click on the “Restore Defaults”
button.
5 – Finally go click on the “Apply” button then on the “OK” button.
Close all browser windows and reopen them to apply the settings.

How to use F ree Games O n Deman d Starte r Plan

All subscribers whose Globe Broadband Plan subscriptions qualify for a

Starter get free six months of download and play with the Games On
Demand service.

To check if you qualify and register for an account, follow these simple
steps:
1. Visit http://games.globelines.com.ph

2. Enter your Globe Broadband username and account number for

verification. Your username was provided to you upon

 installation/pick-up of your unit. You may refer to your monthly bill
for your account number.

3. Once you have been verified as eligible to use the free Starter, you
will be asked to create your Games On Demand account by entering a
new set username and password. You will also be asked for additional
information such as your name, birthday, etc. This will activate your
six months of free download and Games play.

4. You will now be redirected to your account information page and can
now start downloading any of the 25 games initially available to you.
Wait for the new Games/update that comes every month for the
following months.

To start downloading games, follow these simple steps (if you are already
logged-in, or you’ve just finished registering, skip the first two steps and go
straight to the third step):
1. Visit http://games.globelines.com.ph.

2. Enter your Games On Demand username and password to log-in.

If you’ve successfully logged-in, you’ll be directed to your account
information page where you can see the remaining number of days
before your Starter expires.

3. Click on Games On Demand and choose the Games that you want to
download.
You will be directed to the Games page, which includes its description,
as well as the hardware and software required to play the Games.

4. If your system has the minimum hardware and software required to

play the Games, click Download.
 5. You will be prompted to install some plug-ins and additional software,
such as the Games On Demand player, which acts as both Games
window and download manager. You only need to install the Games
On Demand player once.
6. After you install the Games On Demand player, the download will
start. You can start playing the games that you’ve already
downloaded. You can also start playing games even when it’s not yet
complete, as soon as the PLAY button lights up.

When your six-month Starter has expired, you have to subscribe to either
the Silver or Gold Plan to continue downloading new games, as well as to
play the games you’ve already installed on your computer.

How to s u bs c ribe to Games O n Deman d Silver an d Gol d Plans

To verify your eligibility and to register for an account, follow these simple
steps:
1. Visit http://games.globelines.com.ph

2. Enter your Globe Broadband username and account number for

verification.

3. Once you have been verified as eligible to sign-up, you will be asked
to create your Games On Demand account by entering a new set of
username and password. You will also be asked for additional
information such as your name, birthday, etc. Choose the plan you
want to have. Payment for your chosen plan will reflect on your next
Globe Broadband monthly bill.

4. You will now be redirected to your account information page and can
now start downloading any of the 45 games initially available for the
Silver Plan and 105 games initially available for the Gold Plan. Wait for
the new games/updates that come every month for the following
months.
To start downloading games, follow these simple steps (if you are already
logged-in, or you’ve just finished registering, skip the first two steps and go
straight to the third step):
1. Visit http://games.globelines.com.ph

2. Enter your Games On Demand username and password to log-in.

After logging-in, you’ll be directed to your account information page
where you can see the remaining number of days before your Starter
expires.

2. Click on Games On Demand and choose the Games that you want to
download.
You will be directed to the games page, which includes its description,
as well as the hardware and software required to play the Games.

3. If your system has the minimum hardware and software required to

play the Games, click Download.

4. You will be prompted to install some plug-ins and additional software,

such as the Games On Demand player, which acts as both Games
window and download manager.

5. Once you have the Games On Demand player, the download will start.
You can start playing the games that you’ve already downloaded. You
can also start playing games even when it’s not yet complete, as soon
as the PLAY button lights up.

Note: Those who sign-up for a Gold Plan get to try the service for two
weeks. This means unlimited download and Games for all the games
available for the Gold Plan for FREE. If you no longer wish to subscribe to the
Gold Plan, you have to unsubscribe 24 hours before your two wee k
trial expires. Failure to do so would mean you are signing up for the plan,
and you will be charged the monthly service fee on your next Globe
Broadband monthly bill.
TROUBLESHOO TING GUIDE

Having problems with your connection? Find the symptom/problem that you
are experiencing and we’ll take you through the steps on how to resolve
them, without having to call our hotline.

Symptom: My Internet Co n ne ctio n is Not Wo rkin g. I Can’t

B r o wse the Internet.
1. Check if this is a hardware problem:
• Check if your modem has power.
• Check if all cables are properly connected.
• Restart your computer.
• Check your PCs hardware specifications (e.g. Hard Drive space and
Memory/RAM). Your computer might need an upgrade.

2. Check if this is a software/system configuration problem:

• Check your anti-virus if the security settings is on high or the firewall
is enabled.
• Check your PC for possible infection of viruses, spy wares or Worms.
• Check if the LAN port you are using is Enabled and Connected.
To do this, go to Start > Control Panel, then choose Network
Connections.
In the “Network Connections” menu bar, click “View” then “Details”.
If the status says Disabled, you may enable your LAN port by right
clicking on the connection and then choosing Enable.
• Assign/change the DNS configurations for your computer.

Windows 98SE/ME
1. Click Start>Setting s>Co nt rol Panel.
2. In Control Panel, double click Netwo rk Icon and choose
Config u ratio n Tab.
 3. Select TCP/IP <<< YOUR PC's LAN CARD BRAND>>> then click
Pro pe rties.
4. Click DNS Co nfig u r atio n Tab.
5. Click En able DNS, Type "Globe" as the Host and "Globe” as the
Domain.
6. Then key in the DNS Number 208.52.162.39, click Add.
7. Key-in the 2nd DNS Number 202.52.263.7 then click OK.
8. Restart PC.

Windows 2000/XP
1. Click Start>Setting s>Co nt rol Panel, then double-click

Netwo rk Co n ne ctio n s.
2. Double click L o cal A re a Co n ne ctio ns icon.

3. In the Local Area Connection window, click Pro pe rties.

4. Select Internet Prot o col (TCP/IP) and click Pro pe rties.

5. Select the O bt ain IP ad d ress a ut omatically and Use the

followin g DNS Serve r A d d resses.

6. Key in 208.52.162.39 and 202.52.263.7 to the Prefe rre d an d

Altern ate Serve rs, then click OK.

7. Click OK then close all windows and open websites.

3. If none of these solved your problem, please call our 24-Hour Customer
Care numbers:
NCR/Luzon (02) 919-8888
Visayas/Mindanao (032) 410-8888
Toll-free number from any Globe phone 171
Symptom: My Internet Co n ne ctio n is slower th an us ual

1. Conduct Internet speed test.

• Open the http://utilities.globequest.com.ph website.

• Click Bandwidth Meter. Wait for the result of the test result (in RED
font).

• If the result is lower than 60% of the subscribed speed, check your
browser for any advance settings or firewall.

2. Check if this is a software/system configuration problem:

• Check your anti-virus if the security settings is on high or the firewall
is enabled.
• Check your PC for possible infection of Viruses, Spy Wares or Worms.

3. Check your PCs hardware specifications (e.g. Hard Drive space and
Memory/RAM).

4. Assign/change the DNS configurations for your computer.

Windows 98SE/ME

1. Click Start>Setting s>Co nt rol Panel.

2. In Control Panel, double click Netwo rk Icon and

choose Co nfig u r atio n Tab.

3. Select TCP/IP <<< YOUR PC's LAN CARD BRAND>>> then

click Pro pe rties.

4. Click DNS Co nfig u r atio n Tab.

 5. Click En able DNS, Type "Globe" as the Host and "Globe” as
the Domain.

6. Then key in the DNS Number 208.52.162.39, click Add.

7. Key-in the 2nd DNS Number 202.52.263.7 then click OK.

8. Restart PC.

Windows 2000/XP
1. Click Start>Settin gs>Co nt rol Panel, then Double click
Netwo rk an d Dial up Co n ne ctio ns.

2. Double click L o c al A re a Co n ne ctio n s icon.

3. In the Local Area Connection window, click Pro pe rties.

4. Select Internet Prot o c ol (TCP/IP) and click Pro pe rties.

5. Select the O bt ain IP ad d ress a ut omatically and Use the

followin g DNS Serve r A d d resses.

6. Key in 208.52.162.39 and 202.52.263.7 to the Prefe rre d an d

Altern ate Serve rs, then click OK.

7. Click OK then close all windows and open websites.

5. If none of these solved your problem, please call our 24-Hour Customer
Care numbers:
NCR/Luzon (02) 919-8888
Visayas/Mindanao (032) 410-8888
Toll-free number from any Globe Landline 171
Symptom: My Internet Co n ne ctio n is Intermittent, a.k.a. I
Moment arily Get Disco n ne cte d.

1. Make sure that the modem is not near to following gadgets: lamps,
speakers, malfunctioning cordless phones and dimmer switches which can
cause intermittent problems. This can easily be solved by moving the
modem away from the interfering device.
If you are connected via Wireless Globe Broadband, try to move the modem
to another location within your area, away from obstruction and
interference.

2. Make sure that all cable connections are properly plugged in and not
loose. Phone cables should always be checked for damages as this causes
on-off connection.

3. If none of these solved your problem, please call our 24-Hour Customer
Care numbers:
NCR/Luzon (02) 919-8888
Visayas/Mindanao (032) 410-8888
Toll-free number from any Globe Landline 171
FREQUEN TLY ASKED QUES TIONS

My Co n ne ctio n /S pee d/S u bs c ription

W h at is B ro a d b an d? Is bro a d ban d diffe re nt f rom DSL?

Broadband is often called high-speed Internet, because it usually has a high

rate of Internet transmission. In general, any connection to the customer of
256 Kbit/s (0.256 Mbit/s) or more is considered broadband Internet. Often,
the term refers to Internet access via cable and DSL.

DSL or Digital Subscriber Line is not really different from Broadband as it is a

technology often used for broadband. Various forms of DSL services are
broadband in the sense that digital information is sent over one channel and
voice over another channel sharing a single pair of wires.

W h at is bro a d b an d s pee d?

Broadband speed are the upload and download speeds of your connection as
affected by various elements such as the DSL technology, line conditions
and service level implemented. This may be measured in bits per second or
bytes per second.

W h at doe s a f ast Internet co n n e ctio n mean t o me? Wh at can I

d o with it?

Fast Internet connection means you don’t have to wait a long time for a
page to load or for you to download songs, videos, journals, etc. online. If
opening your mailbox took 20 seconds to load, Globe Broadband at up to
512Kbps may allow you to load that in a little over 2 seconds! Also, dial-up
speeds of up to 56Kbps seldom support services such as video streaming
and voice over Internet protocol which is a richer way to communicate with
your friends and families wherever they may be, made possible with Globe
Broadband speeds.
W hy d o y o u s ay “ u p to” whe n y o u talk abo ut the s pee d o f my
c o n ne ctio n?

Globe Broadband does not have a guaranteed speed. This means that the
speed indicated is not the promised speed at all times. These are burst
speeds, meaning your connection can go up as high as the speeds
mentioned, or sometimes even higher than these if the network allows for it.

W h at ot he r f act o rs ca n affe ct s peed o f co n ne ctio n?

The type of Internet connection you use is the most important factor in
determining your connection speed. Apart from these, other factors include:
a) The health of the computer being used: It should be free from viruses or
spywares that may take up the computer’s bandwidth. This may be
checked by running a full virus or spyware scan on the computer.
b) Busy websites or spreading computer viruses. These can actually slow
the entire web. If a popular website isn't prepared to handle too much
traffic, you might encounter delays in accessing these sites.
c) Local Internet congestion. These slowdowns occur when many people
try to connect to the Internet at the same time, and they occur most
often at peak activity times, such as after school hours when students
get home and connect to the web.

For Wireless Globe Broadband Plans, modem location can also affect the
Radio Frequency signal and weak signal is indicated by blinking RSSI Led or
Signal Light on the modem. To correct this, change the location of the
modem making sure it is located at a suitable place and free from
obstruction (preferably near a window).

A re t he re any Internet limits o r time rest rictio ns with my

s ubs c riptio n?

No, there are no time restrictions with the subscription. The monthly service
fee covers unlimited surfing over Globe Broadband.

As for Internet limits, please refer to our Fair and Acceptable Use Policy.
Can I co n ne ct mo re th an o ne com p ute r to the Internet with
my s ubs c riptio n?

It depends on your subscription. For Globe Broadband Plans with speeds of

up to 384kbps, 1Mbps and 1.5Mbps, your modem unit can only be connected
to one PC as your modem has to be physically connected to the PC on which
you will use your broadband connection. For Globe Broadband Plans with
speeds of up to 2Mbps and 3Mbps, you may connect up to 3 computers at a
time to the Internet with your subscription.

My d ownl o a d s pee d is hig he r t h an my u pl o a d s pee d. W h y

are n’t they eq ual?

Since most users spend much more time downloading (which includes
viewing web pages or multimedia files) than they do uploading, high speed
Internet providers have designed their systems to give priority to
downloading thus the unequal speeds. Thus, if your upload speed appears to
be slower than your download speed, this is expected.

W h at if I want to mo ve t o a differe nt lo catio n? Will my

c o n ne ctio n g o with me?

This depends on the new location, if the service is available in the area. This
may be checked by contacting our Customer Hotline.
Regarding the Wireless Globe Broadband, while this may still work a few
meters around your house, the service is still designed to work only at the
address you indicated on your service application form.

How lo n g is my lo ck-in pe rio d?

The lock-in period across all offers is standard at 12 months.

Can I up g ra de my s ubs c riptio n with in my lo ck-in pe rio d?

Yes, you will be allowed to upgrade your subscription anytime. Please visit
your nearest Globe Payments and Service Center for more information
regarding the upgrade.

Wireless B ro a d b an d

I p u r ch ase d a Wireless Glo be B ro a d ba n d unit. Howeve r, I am

n ot s atisfie d with the se rvice be c a use I can n ot get a de ce nt
sig n al, makin g it impossible fo r me to make a clear,
u ninterr u pte d call o r use the Intern et. W h at will I do ab o ut
this?

As stated in the Terms and Conditions you signed upon purchase, you may
return the COMPLETE unit IN GOOD CONDITION and get a refund within 7
working days from purchase if you are unable to get a good connection in
your residence.

Beyond the 7 working days allotted after date of purchase, you may still
terminate your subscription without having to pay for a pre-termination fee
if we confirm that Wireless Globe Broadband cannot be used within the area
you indicated upon application (your address). Simply call our Customer Care
Hotline at (02) 919-8888 (for NCR/Luzon) or (032) 410-8888 (for Visayas and
Mindanao) or 171 so that our engineers can verify the complaint. If the
findings indicate that the units (either phone unit or modem) are defective
and causing the service problems, a replacement unit will be provided within
24-48 hours with no charge to the subscriber. If the findings indicate that
the Wireless Globe Broadband service cannot work properly in the residence
due to inadequate signal, the account will then be terminated with no pre-
termination fee. However, we will not rebate nor be held responsible for the
months for which the subscriber has already paid for the service because it
is the responsibility of the subscriber, as stated in the Terms and Conditions,
to return the product within 7 days if unsatisfied.
If for any reason, you will terminate your account, please note that you will
have to return the units issued under your account. These are the modem
and/or Globe handset. Both must be returned COMPLETE (including the box,
manual, cables, and power adapter) and in GOOD CONDITION.

W hen I first installe d Wireless Glo be B ro a d b an d, it wo rke d well

inside my h o use. Howeve r, I su d d enly can n ot get a de ce nt
sig n al n ow. Wh at will I do? My mo dem is s ud de nly n ot
wo rkin g. Why s o an d wh at will I do ?

This may be because of interference. This happens when the signal cannot
reach your unit because of an obstruction. Simply call our Customer Care
Hotline to report this occurrence. An engineer will check your area and work
on the resumption of your signal. If signal still cannot be recovered, you may
be asked to bring your modem to the nearest Globe Payments and Service
Center where we will determine what is wrong with the modem or you may
request for a home visit for our personnel to check your modem. You will
however need to pay for the necessary fees if you decide to have your
modem serviced at home.

However, if the modem is working and signal is still not recovered, you may
pre-terminate your account without being charged a pre-termination fee.

My Wireless Glo be B r o a d ba n d m o dem is dam age d o r is n ot

wo rkin g at h ome. Wh at sh o ul d I do ?

Simply report the incident to our Customer Care Hotline. An engineer will be
sent to your residence to check on the unit. Or you can proceed to the
nearest Globe Payments and Service Center. If the damage was caused by
factors that cannot be controlled by the subscriber, we will replace the unit
without charge within 48 hours. If damage is due to subscriber’s misuse, the
modem will be replaced with charge.
My Comp ute r

Is my PC com p atible with my mo de m?

Please refer to the section on hardware requirements.

Can I use an y br an d o r ty pe of mo d em fo r my co n ne ctio n?

No, in order to enjoy optimum service from Globe Broadband, we

recommend that you use the modem provided by Globe Telecom.

Virus, Malware, an d S pyware

How do I p r ote ct my PC fro m vir uses, malwares, an d

s pyware s?

Install an anti-virus/anti-malware/anti-spyware program, update it regularly

and schedule regular scans for your computer. Make sure to scan all files
downloaded, thumb drives and other storage media before opening them.
Also, avoid visiting untrusted sites.

W h at do I do if my PC gets infe cte d with a

virus /m alware /s p yware?

Should your PC be infected, first make sure to back up all your files, then do
a scan using your anti-virus/anti-malware/anti-spyware software, delete or
quarantine the infected files. For viruses or spywares that are disrupting the
normal operations of your computer, you may consult your PC technician on
the possibility of reformatting your computer.
My L an dline Ph o ne

Do all p ackag es h ave a lan dline b u n dle d?

No. Depending on your subscription, you may or may not have a landline
bundled with your broadband connection.

W h at feat ures d oes my Glo be Ph o n e come with?

You can start calling family and friends as soon as your Globe phone is
installed. NDD, IDD, Caller ID, Call Forwarding, Multi-calling, Call-waiting are
available upon request.

Am I allowed t o make unlimite d calls?

Yes! There is no limit to the number of calls you make. Note though that
while local calls will be free of charge, regular charges apply for long distance
calls.

Does Glo be offe r f ree NDD?

Yes! You can make free NDD to Globe and to those with Wireless Globe
Broadband with Voice plan.

My Email A c co u nt

How man y email ac c o u nts ca n I h av e?

The number of email accounts you have is based on your broadband

subscription. Please refer to the table provided for email account
provisioning in the Value Added Services portion.
How big is my email ac c o u nt’s memo ry?

The memory capacity of your email account(s) is based on your broadband

subscription. Please refer to the table provided for email account
provisioning in the Value Added Services portion.

Do I lose my email ac c o u nt if I terminate my s ubs c riptio n?

Yes. Your email account(s) is/are co-terminus with your Globe Broadband
subscription. If you decide to stop your subscription, your access to your
email account(s) will be stopped as well.

W o rl dPass

W h at is Wo rl dp ass?

Worldpass is a post-paid account for pay-per-minute Internet access using

(1) Wi-Fi: Any GlobeQuest WiZ Wi-Fi hotspot throughout the country; or (2)
Dial-up: connectivity through any landline network.

Can I use W o rl dp ass at h ome?

Yes. If you have a landline phone, you can use Worldpass to create dial-up
connection.

W he re else can I use W o rl dp ass?

You can use Worldpass in any GlobeQuest WiZ Wi-Fi hotspot through out
the country, like in coffee shops and select dining places.

How d o I get billed f o r W o rl d p ass?

Your Internet consumption via Worldpass is computed and charged monthly

together with your Globe Broadband subscription. You will only get charged
if you exceed the number of free minutes allocated to you per month.
Do I get bille d if someo ne uses my com p ute r b ut uses
W o rl dp ass to c o n ne ct to t he Intern et?

No. The person using Worldpass will get billed instead. In the same way, you
can use your friends PC and landline to connect to the Internet, without
worry of your friend getting charged.

Wi-Fi

W h at is Wi-Fi?

Wi-Fi is a wireless technology brand that allows you to connect to the

Internet without the use of cables.

W h at is WiZ?

WiZ is a broadband Internet service from GlobeQUEST using the IEEE

802.11b or Wi-Fi wireless networking standard. It stands for Wireless Internet
Zone. WiZ lets you connect to the Internet at broadband speeds using a Wi-
Fi enabled laptop or PDA. Look for our WiZ logo at your favorite places and
hangouts and get wirelessly connected fast!

I’m usin g a lapt o p, an d I want to be able to wo rk an ywhe re

inside o u r h o use. Can I h ave Wi-Fi at h ome? How do I set up a
Home Wireless Netwo rk?

You can set-up your own wireless area network at home by securing the
necessary equipment. Please check your local computer store for these
devices or browse online on how to turn your home into a Wi-Fi hotspot.
Games O n Deman d

W h at is Games O n Deman d?

“Games On Demand” applies the same principle as video rental. Instead of

purchasing Games, you borrow the rights to play the Games for a set period
of time only. Because of this, you get access to a wide range of games at a
very low cost, instead of paying a huge price to buy just one game.

Globe Broadband’s Games On Demand service is initially available to all

Wired Globe Broadband Plans only.

How m u c h do I h ave t o p ay f o r Glo be B ro a d ban d Games O n

Deman d se rvice?

The Globe Broadband Games On Demand service comes in two packages –

Silver and Gold – each with a different price.

The Silver Plan initially gives you access to 45 Games titles, with two to
three new games added per month. You will be charged P 223 per month
(VAT Inclusive), on top of your Globe Broadband monthly bill.

The Gold Plan initially gives you access to 105 Games titles, with three to
five new games added per month. You will be charged P 335 per month (VAT
Inclusive), on top of your Globe Broadband monthly bill. The Gold Plan also
gives you a free two-week period to try out the games in this plan. You will
have to unsubscribe before your two weeks is over, if you want to
discontinue the service. If not, you will be charged P 335 on your next Globe
Broadband Monthly bill.

W hy d oes my f rien d h a ve a f ree Starte r Plan? How do I avail

of it?

Please visit http://games.globelines.com.ph to check if your Globe

Broadband Plan subscription qualifies for a free Starter Plan.
Can I play my do wnlo a de d g ames o n se ve ral PCs?

Yes. You can play your downloaded games on as many PCs as you want. You
will need to either manually transfer the Games files or download it to that
computer to start the Games.

Do I h ave to do wnl o a d t he Games eve ry time I want to play it?

No, you only download the Games once. After that, the Games is stored on
your PC’s hard drive (unless you delete it), and the Games will start when
you click on the “Play” button.

How do I start playin g eve n with o ut h a vin g finishe d

d o wnlo a din g the g ame?

When you click on the 'Play' button on the Games description page, the site
will verify if you have downloaded the Player. If you have not downloaded it
previously, it will initiate the download and request your affirmation to
download and install the player onto your computer.

After installing the Player the download will automatically commence and
after a few moments you can start enjoying your Games.

W hy d o I nee d the Player?

The Player is a little program that is required for the downloading and
playing of all the games from our Games On Demand catalogue. If you are a
first time user, the Player should install automatically when you download
and play the first Games from our Games On Demand site.

This player is not intrusive, will not mess-up your computer and does not
work like a spyware. You should let the Player connect to the Internet by
allowing the connection in your firewall program.

Download and install the Player and start playing.

Will the g ames th at I h ave do wnl o ade d f u n ctio n the s ame way
as it n o rm ally does o n the n o rm al CD-RO M/DVD-RO M f o rm at?

Yes, the games offered by us are exactly the same as the CD-ROM/DVD-
ROM version, everything is the same even the multiplayer option. The
games are also regularly updated with the latest patches.

A fter d ownl o a din g t he g ames into my PC, do I nee d to install

it so th at I can pl ay the Games?

No, you do not need to install the Games. The Games files are downloaded
in "installed" format, just login to your Player and click "Play" to launch.

Can I keep my save d g ames?

Yes. As long as you did not delete them in Games or remove your Games
folder, they will remain on your hard drive.
If you wish to keep your save Games when you remove the Games, please
make sure "Preserve all settings and save information" is check.

Can I tran sfe r my s ave d Games to an ot he r com p ute r?

It is possible to transfer your saved Games between computers although

this is not fully supported. An error might occur. The easiest way to transfer
your saved Games is to transfer the complete Games folder, by copy and
pasting it to "Remote Programs" folder.

How d o I uninstall the playe r?

To uninstall the Player use the shortcut labeled uninstall the Player in the
start menu under Start -> All Programs -> Dragonback -> Uninstall
Dragonback Player.
A menu will open. This is a very important step in which you are asked what
you want to do with the games you have downloaded to your hard disk(s). If
you wish to completely remove them click on “remove all”, or if you wish to
keep them (for when you re-install the Player later) click on the “keep all”
button, you can also manually choose which games you would like to keep
and which games you would like to discard by clicking on the “manually
choose” button which will open the options window from which you can
delete specific games.

Depending on your choice the player will uninstall the chosen elements form
your hard drive.

Will Games O n Deman d wo rk with a firewall system in place?

Globe Broadband Games On Demand would require you to allow access for
your computer to be able to communicate with our server. As such, it would
be best to disable any firewall systems in place.

W hich Win do ws ve rsio n is the service com p atible with?

Our system is currently Windows XP, Windows 2000 and Windows Vista
compatible. Therefore you will not be able to launch any of the games from
a machine using incompatible operating systems. You may still browse the
site but however you WILL NOT be able to launch or play the games.
Note: Some Games may not work properly on Windows Vista.

W h at br owse rs an d o pe ratin g systems will this wo rk o n?

Supported Browser: Internet Explorer 5 or Above

Supported Operating Systems: Windows 2000 with Latest Service Pack,
Windows XP,
Windows Vista
We recommend that you have the following on your system:
- Windows XP Service Pack 2 with Latest Microsoft Patch from Windows
Update
- Internet Explorer 6

W h at are the minimum system req uirements f o r usin g the

Player?

To run the Games On Demand Player, your system will need to meet the
following minimum requirements:

Internet Connection: Broadband Internet connection that is "always on". The

faster Internet connection you subscribe from your ISP the sooner you can
start playing.

System Requirements:
Operating Systems: Windows 2000/XP/Vista with Latest DirectX
CPU: Pentium III or AMD Athlon 800MHz (Pentium 4 2.0MHz or AMD Athlon
3000MHz recommended for the latest games)
RAM: 512MB RAM (1GB RAM recommended for the latest Games)
Video Card: 3D-capable video card with 32MB VRAM or greater (ATI
9550/X550 or Nvidia Geforce FX5700 recommended for latest Games)

NOTE: Our Games On Demand system does not support Windows 98, and
may experience difficulties in some computers four years and older. Our
Games On Demand system is also currently unavailable for Apple Macintosh
system.

Can I up g ra de / d o wn g ra de to a lower plan? How d o I do t his?

Yes. You can upgrade or downgrade to a lower plan.

For upgrading, you can easily do this online. Just click on the button that
would upgrade you to the Gold Plan in your Account Summary/Details page,
or the “Go Gold” buttons that appear underneath the games that you want
to download.
For downgrading, you will have to call our hotline (02) 919-8888 (for
NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao) or visit your
nearest Globe Payment and Services Center.

Will I still be able to play the g ames th at I’ve downl o ade d t o

my com p ute r after I up g ra de / d o wn g r a de to a lowe r plan?

It depends.

For upgrades, you can always play the games that you downloaded from a
lower plan.

For downgrades, the system will check if the Games you downloaded from
the higher plan are available/part of the Games catalog of the lower plan. If
it is, then you can still play it in the lower plan. If it is not part of the Games
catalog of the lower plan, then you won’t be able to play it.

How d o I un s u bs c ribe to the se rvice?

You may unsubscribe to the service by calling our hotline at (02) 919-8888
(for NCR/Luzon) or (032) 410-8888 (for Visayas and Mindanao), or by visiting
your nearest Globe Payment and Services Center.

Will I still be able to play the g ames th at I’ve downl o ade d t o

my com p ute r after I un s u bs c ribe?

No. Since Games On Demand works on the premise that the games are only
“rented” out to you on a monthly basis, unsubscribing also concludes your
rental of the games.

The Ch ar ges

W h at am I p ayin g f o r?
You pay depending on the plan you availed. Subscribers of Globe Broadband
Internet only packages only pay for their Internet connection, while those
who availed of Globe Broadband Internet and Landline packages will be
billed for the two services in one bill.

How m uc h d o I h ave to p ay pe r m o nt h f o r my lan dline service?

Do I get billed se p arately fo r my lan dline service?

If you subscribed to a Globe Broadband Internet and Landline plan, you don’t
pay separately for your landline service. All of these are already included in
the bill sent to you for your Internet connection. As such, you pay depending
on what subscription you signed up for.

Can I s us pe n d t he service if I g o away o n h oliday o r will I still

be ch a rge d the mo nt hly fee?

Yes. You can request for a temporary disconnection of services. No Monthly

Service Fees will be charged once you are temporarily disconnected.

Payin g Y o u r Bill

W h at am I p ayin g f o r?

It depends on your subscription. Subscribers of Globe Broadband Internet

Only plans pay only for their Internet connection while those subscribed to
Globe Broadband Landline and Internet plans are paying for these two
services.

W he re can I p ay my mo nthly bill?

You can pay your monthly bill through any Globe Payments and Service
centers and accredited banks and merchant. You may also refer to your
Globe billing statement for a complete list of modes of payment.
Can I p ay t h ro u g h GCas h?

Yes. GCash is acceptable. For more details on how to pay your bills via
GCash, text GCASH to 2882, or call 2882 using your Globe or TM mobile
phone, or call 1-800-8-2882882 from any Globe phone, or (02) 739-2882
from any non-Globe phone.

Can I use my cre dit car d?

Yes. All major credit cards are accepted.

W h at ot he r mo des of p ayment are a c ce pte d?

Cash, Check, Credit Cards, EPS (Electronic Payment System) and GCash are
all accepted.

Disconnection, Reconnection, and Termination of Subscription

How lo n g will it take bef o re my a c c o unt gets dis co n n e cte d if I

fail to p ay o n time?

You have around two months to settle your account balance before it gets
disconnected. Please pay on time to avoid this inconvenience.

How l o n g will it take f o r my a c c o u nt t o be re c o n ne cte d

afte r I pay?

It will take around 24 hours after receipt of your payment to have your
account reconnected. Please pay on time to avoid this inconvenience.

Do I h ave to p ay a co st fo r re co n n e ctio n?

For reconnection of disconnected accounts, a P 300.00 fee is charged to

your next bill.
W h at if I want to te rmin ate my ac c o u nt within t he lo ck-in
pe rio d?

Standard pre-termination fee applies.

Can I up g ra de my s ubs c riptio n with in my lo ck-in pe rio d?

Yes. You can upgrade anytime within your subscription. Visit your nearest
Globe Payments and Service Center for more information.

How m uc h is the p re-terminatio n fee fo r Wireless Glo be

B r o a d b an d Plans?

Pre-termination fee is the remaining balance from the 12 month lock-in

period. For example: I subscribed to the Globe Wireless Broadband +
Landline Bundle with an MSF of Php1295. After 9 months, I choose to
terminate my subscription. Since I still have 3 months before my lock-in
period ends, I need to pay Php1295 MSF x 3 months = Php 3885.

How m u c h is the p re-termin atio n fee f o r Wire d Glo be

B r o a d b an d Plans?

2 months monthly service fee.

Will the lan dline h an dset an d / o r mo dem be mine whe n I

c om plete my lease?

5. No. The handset and modem remain properties of Globe Telecom.

However, for the duration of your subscription to Wireless Globe
Broadband, we will continually replace your units when damaged AS
LONG AS damage is not a direct cause of subscriber misuse.