April 26, 20102
There are three monitoring methods used when monitoringKPI data
Look at trends over time. Look at the KPI graph and seeif the trend is up or down over time. Any prolonged trend could bea sign that a process has changed or that significant assignablechange is occurring in the system. A prolonged trend is seen asmore than 3 consecutive + or _
Look at the percentage change period to period(month to month). If there is a significant change from one monthto the next, then unnatural variation ±or a significant change hasoccurred. Unnatural variation is seen as any data point greater than two standard deviations from the mean.
Look at metrics of a system that is known tobe stable and compare these metrics to another system.