Household Energy Efficiency and

Carbon Reduction

Development of a Local Area Project Plan

and Delivery Programme
 Issues Considered

•Background Information, Havering Base Data,

1 Policies and Strategies

• Developing the Local Area Project Plan and Delivery

2 Programme Key Actions
• A Local Area Plan based on appropriate Eligible
3 Client Criteria
• Current Funding Streams, Delivery and Reporting
4 Mechanisms
• Overcoming the Key Challenges
5
• Appendices
6
 • Background Information
• Havering Base Data
1 • Policies
• Strategies
• Plans and Programmes
 Carbon Dioxide Emissions (London)
Causation Factors (excluding Aviation)
Carbon Emission Reduction
UK and London Targets
Department of Energy and Climate Change (DECC)
Household Energy Management
 Community Energy Saving Programme (CESP)
• CESP will promote a whole house, property-by-property, street-by-street and

multiple measure approach.

• CESP will be delivered through the development of community-based

partnerships involving Suppliers and Generators, Local Authorities and

Registered Social Landlords.

• It is estimated that around 100 schemes will be funded throughout the UK,

benefiting around 90,000 homes across Great Britain.

• The programme is targeted at reducing Carbon Emissions and alleviating

Fuel Poverty.

• The programme will be focused on areas of low income and high deprivation.
DECC: Community Energy Saving Programme (CESP)
DECC: Low Carbon Community Challenge (LCCC)
Homes and Communities Agency (HCA)
Some Government Policy
Havering: Wards and Housing Tenure
 Havering: Housing Tenure and SAP Ratings

Tenure Dwellings Average SAP Average CO2 Average cost

emissions (£/yr.)
(tonnes/yr.)
Owner- Occupier 76,428 47 9 768
Local Authority 11,603 61 6 516
Private Rented 5,065 41 11 815
Housing Assoc. 2,026 61 6 516
OVERALL 95,122 49 9 734
Notes: 1. Based on latest data gathering survey for the Borough

2. The average SAP rating for Havering properties in the private sector is 47. The Housing
Corporation

recommendation is 71-85 for New Build and 56-70 for Improvement Works

3. National Energy Action recommends a SAP value of 70 across the whole Housing Stock
Havering: Indices of Multiple Deprivation (IMD) 2007
and Fuel Poverty Statistics
 Policies and Consultations

The following Havering documents, other documents and policies considered:

• English Housing Condition Survey

• Standard Assessment Procedure (SAP) Ratings

• National Energy Agency Fuel Poverty Data

• Other Local Authority Fuel Poverty Strategies

• The Mayor’s Fuel Poverty Strategy

• UK Fuel Poverty Strategy

• Havering’s Fuel Poverty Indicator and Strategy

• Home Energy Conservation Act data (collected by DEFRA)

• DECC: CERT, CESP, PAYS (HESS)

 Havering: Current Energy Efficiency Schemes

Scheme

Warm Front

Rethink Energy

Keep Warm
Keep Well

Here to Help
 Potential Linkages to Other Policies and Strategies

Strategy Name

Community Strategy

Corporate Housing Strategy

Private Sector Housing Strategy

Home Energy Conservation Act 1995 (HECA)

Decent Homes Standard

Unitary Development Plan (UDP)

Building Control Legislation

Climate Change Strategy

Government Fuel Poverty Strategy

RE:NEW - Home Energy Efficiency for Tomorrow
London: Homes Energy Efficiency Programme (HEEP)
 • Developing the Local Area
2 Project Plan and Programme
– Key Actions
 Developing the Local Area Project Plan and Programme
Key Actions
(See separate sheets)
• Confirm Managing Agent Service Brief and Contract with Lead Officer

• Assemble Background Information, Base Data, Policies, Strategies, Plans and Programmes

• Define Relevant/Applicable Funding Stream(s)

• Explore Linkages to Other Funding Streams, Projects and Programmes

• Confirm Relevant Eligibility Criteria to be applied and “The Offer”

• Define Local Area(s) which are to be Targeted for Improvement Measures

• Target Relevant Eligible Client Group(s): Develop / Implement Marketing Exercise Plan

• Consultations with Key Stakeholders

• Practical Improvement Measures, Costs and Procurement / Delivery Methods

• Implement Practical Measures to Agreeable Targeted Client Group(s)

• Monitor Brief, Service Level Agreement, Performance Agreement and Indicators

• Incorporate Improvements from Experience on next Phase

 Outline Delivery Programme
Assumptions (SHESP)

1. Budget = £1.5 million

2. Number of Low-Income Households fulfilling
Eligibility Criteria = 500 (SHESP =2100 properties at
Cat2 and Cat3 levels, for Havering)
3. Therefore, approximate cost of appropriate Practical
Measures = £3,000 per household
4. 8 month period is purely for implementing the
Practical Measures – that is, all other Key Actions
have been, or will be, undertaken outside this time
period
 Outline Delivery Programme (SHESP?)
(See separate sheet for detail)
Pre- Implement Practical Post-
Key Action Measures Phase
Contract Contract
Month No.
Phase Phase
1 2 3 4 5 6 7 8
Confirm Managing Agent Service Brief and Contract with Lead Officer

Assemble Background Information, Base Data, Policies, Strategies,

Plans and Programmes
Define Relevant/Applicable Funding Stream(s)
Explore Linkages to Other Funding Streams, Projects and
Programmes
Confirm Relevant Eligibility Criteria to be applied and “The Offer”
Define Local Area(s) which are to be Targeted for Improvement
Measures
Target Relevant Eligible Client Group(s)
Consultations with Key Stakeholders
Determine Practical Improvement Measures, Costs and Procurement /
Delivery Methods
Implement Practical Measures to Agreeable Targeted Client Group(s)
Monitor Brief, Service Level Agreement, Performance Agreement and
Indicators
Incorporate Improvements from Experience on next Phase
 • A Local Area Project Plan
3 based on appropriate Eligible
Client Criteria
Typical “Offer” made to Eligible Client Groups
Local Area (Ward Based) for Targeted Eligible Client Groups
Local Area (District Based) for Targeted Eligible Client Groups
Indicative Costs of Energy Efficiency Measures
 • Current Funding , Delivery
4 and Reporting Mechanisms
Funding, Delivery and Reporting Mechanisms
(See separate sheets)

• Funding Streams and Government Departments

• Current Delivery Agencies

• Eligibility Criteria

• Current Reporting Mechanisms

 Funding Stream and Government Departments
Funding Stream Funding Government Department
Warm Front DECC
£959 million
Carbon Emissions Reduction Target (CERT) DECC
£3.36 billion
Community Energy Saving Programme (CESP) DECC
£350 million
Boiler Scrappage Scheme DECC
£400 vouchers
Decent Homes CLG
£2 billion
£40 billion by 2010
Winter Fuel Payments DWP
£8.1 billion
£125-400p/p
Cold Weather Payments DWP
£209 million
Key Current London Retrofitting Schemes
Key Current Retrofitting Schemes outside London
 Current Delivery Agencies
Local Authorities - Energy Conservation, Housing and Fuel Poverty
Strategies

Eaga plc – Managing Agent for the Government’s Warm Front Scheme

Energy Savings Trust – Customer advice on carbon reductions

Warm Zones – Managing agent for area based fuel poverty schemes

Utility Company Management Teams – Delivery of CERT

programmes

Private Sector Managing Agents

Carbon Trust

Registered Social Landlords - Decent Homes Programmes

 Eligibility Criteria
Vulnerable Groups Prioritised for Affordable Warmth Work
Priority will be given to vulnerable groups that have been previously listed as suffering
disproportionately from fuel poverty, on the following basis:

• Disabled residents in receipt of a means-tested benefit

• Older residents (aged 60 and over) in receipt of a means-tested benefit

• Older residents (aged 60 and over) who are not in receipt of benefits but who have a low
income

• Residents under 60 who have young children (aged 16 and under) and are in receipt of certain
means-tested benefits

• Low income families who are not in receipt of benefits

• Residents with caring responsibilities for people in vulnerable groups, including those suffering
from disabilities or long term illnesses.

• Residents will be prioritised for council (Rethink Energy) grant aid if they are ineligible for Warm
Front grants for central heating or insulation measures and meet the criteria set out above.
Council tenants who due to financial difficulties fall into rent arrears will be prioritise for energy
efficiency measures in order to help lower their household fuel bills.
 Current Reporting Mechanisms

• Local Authorities

• Department of Energy and Climate Change (DECC)

• Office of the Gas and Energy Markets (OFGEM)

• Energy Utility Companies

• Energy Saving Trust (EST)

• Fuel Poverty Advisory Group (FPAG)

• National Energy Action (NEA) – National fuel poverty charity

 • Overcoming the Key
4 Challenges
Energy Conservation Funding and Reporting Mechanisms
Key: Funding Route
Reporting Route

DECC

Managing
Energy Agents: Contractors
Warm Front /
Utilities / Warm Front and Service
Eaga Plc
CERT / CERT Agents

Eligible
Customer

Local Energy Saving

Authorities Trust
 The Key Challenges

• Multiple Private Sector Agencies

• Wide variety of Funding Mechanisms
• Mechanisms in direct competition with each other
• Wide range of agencies, funding and eligibility lead
to lack of consumer confidence
• Specific Targeting Data from DWP and LA Revenue
& Benefits not available
• Management Agent Fees and Referral Fees
• Propose Integrated Local Area Based Delivery
Programme to deliver local energy conservation and
carbon reduction
 Overcoming the Challenges
1. CERT, CESP and Warm Front, be coordinated via a Single Community Energy Fund
(SCEF) with DECC as Key Stakeholder to centrally coordinate fund
2. An Integrated Local Area Based Delivery Mechanism to be established – led by Local
Authorities
• Standardise Monitoring of Performance on National Indicator 187 (Fuel Poverty)
through the nationally recognised Standard Assessment Procedure (SAP) – on the 0 to
100 energy efficiency calibration for domestic properties to provide accurate national
baseline to measure progress
• Stock Condition Energy Databases in all LA areas (recommended by Audit
Commission)
• Use LA Procurement mechanisms for local home efficiency work (Public Accounts
Committee)
• DWP and LA Benefits data - consider access arrangements to target vulnerable/eligible
client groups
Householders need an Integrated Funding and Delivery System
 Delivery Chart for an
Integrated Funding and Delivery System

Funding Funding
From Energy Utility
From DECC
Companies

New Community Energy Agency (CEA)

Agency distributes funding directly to Local Area
Based Schemes: Progress reported to DECC

Local Area Based Schemes

Local Delivery Mechanism led by Local Authorities.
Partners include Energy Saving Trust and Community
Groups. Local Progress reported to CEA

Eligible Customer Delivery

Homeowners receive a single, consistent and clear
message to maximise engagement and maximise
energy conservation measures installed
End of Presentation

Thank You

Appendices Follow
 • Appendix 1
• Appendix 2
• Appendix 3
6 • Appendix 4
• Appendix 5
• Appendix 6
• Appendix 7
 •Decent Homes
•Indices of Multiple Deprivation
Appendix 1 •Neighbourhood Statistics
•Housing Tenure
 Definition of Decent Homes

Decent Homes – “should be warm, weather proof and have reasonably

modern facilities, free from category 1 hazards under HHSRS, in a

reasonable state of repair, reasonably modern, and reach a

reasonable degree of thermal comfort.”

Local authorities may use a Private Finance Initiative to either do the

work themselves, or sub-contract it to an ALMO; or, transfer housing

stock to an RSL to do the works.

95% of social rented stock is required to achieve Decent Homes

Standards by 2010.
 Havering Indices of Multiple Deprivation (IMD) 2007
and Fuel Poverty Statistics

Havering is not deemed to be an area of deprivation as classified by the IMD 2007 (Indices
of Multiple Deprivation), as it falls outside the top 50 most deprived areas in the country.
Havering ranks 200th most deprived local authority (out of 354) in England according to
the Indices of Multiple Deprivation (IMD)
• This is based on the new super output areas and is not calculated on the old ward
based indices as used in 2000, which are no longer used. However, it is recognised that
Havering does have pockets of deprivation within the borough.
Extent of fuel poverty in Havering
• The information provided by the Centre for Sustainable Energy's, Fuel Poverty Indicator
for Havering (which is based on information gathered for the 1996 English House
Condition Survey) indicates that some 17% of residents are potentially in fuel poverty.
 Indices of Deprivation 2007

This EXCEL workbook contains indicators that were included in the English

Indices of Deprivation 2007 (please go to the following link for a copy of the

full report

http://www.communities.gov.uk/documents/communities/pdf/733520.pdf)

• Most indicators relate to 2005 but for precise details about each of the

indicators and their data time points please see Appendix B of the English

Indices 2007 report (pages 92-97), and see Appendix C for a list of the data

sources (pages 98-100). The indicators are released at Lower layer Super

Output Area (LSOA) level.

 Income Deprivation Domain ID 2007
Income Deprivation Domain

Name of indicator: Income Indicator ID 2007 – This is the numerator for the Income Domain, i.e.

• • adults and children in Income Support households, plus

• • adults and children in Income Based Job Seekers Allowance households, plus

• • adults and children in Pension Credit (Guarantee) households, plus

• • adults and children in Working Families Tax Credit households where there are children in
receipt of Child Tax Credit whose equivalised income (excluding housing benefits) is below 60% of
median before housing costs, plus

• • adults and children in Child Tax Credit households (who are not eligible for IS, Income-Based
JSA, Pension Credit or Working Tax Credit) whose equivalised income (excluding housing
benefits) is below 60% of median before housing costs, plus

• • adults and children in households in receipt of National Asylum Support Service (NASS)
vouchers

• Numbers less than 10 are suppressed. All other numbers are rounded to the nearest 5.
Havering: ONS Neighbourhood Statistics
Havering: Housing Tenure
 Havering: Housing Tenure

There were 95,559 residential properties in Havering in April 2002.

11,724 (12%) of these were Council owned and 2,026 (2%) owned
by Housing Associations. Nearly 3% of the Borough’s private sector
housing was thought to be vacant at the same date The private
sector is, therefore, very much the dominant sector in Havering.
 •Policies
•Strategies
Appendix 2 •Funding Stream Detail
•Schemes
 Potential Linkages to Other Policies and Strategies
Strategy Name
Community Strategy
Corporate Housing Strategy
Private Sector Housing Strategy
Home Energy Conservation Act 1995
(HECA)
Decent Homes Standard
Unitary Development Plan (UDP)
Building Control Legislation
Climate Change Strategy
Government Fuel Poverty Strategy
Objective Link
Improving the quality of life in Havering - economic, The provision of energy efficiency grants and advice
social and environmental. that will improve health and housing, encourage
partnership and reduce energy use.
Improving energy efficiency and tackling fuel poverty. Promoting quality across tenures.
Promoting community well being.
Directly tackling fuel poverty.
Continued focus on improving energy efficiency This strategy will enable conscious targeting of fuel
poverty and improvements in energy efficiency
To report on the strategies that deal with fuel poverty. The development and delivery of this strategy is in
accordance with the requirements of the HECA.
To provide a reasonable degree of thermal comfort. Assists objectives through provision of energy
Requires dwellings to have both effective insulation efficiency measures e.g. loft insulation wall insulation
and efficient heating. and efficient heating systems.
Soon to be reviewed and updated. Will contain much Through efficient consumption of energy via provision
broader overarching environmental sustainability of energy efficiency measures.
criteria
Building Regulations, Revision Part L1, Thermal Delivers objective through provision of energy
Efficiency, requires improved insulation and upgraded efficiency measures as specified in the regulations.
heating controls.
Reduction of pollution and energy use to lessen effects Energy use in homes accounts for 29% of total energy
of global warming. used in the UK. Improved home energy efficiency will
be a major part of the Climate Change Strategy.
Tackling low income and unemployment, Assists objective through improved energy efficiency of
Reducing fuel bills, homes, with subsequent reduction in fuel bills.
Improving energy efficiency of homes.
Havering: Housing Strategy 2009/10 – 2011/12
 Havering: Fuel Poverty/Affordable Warmth Strategy

Why we need a Strategy

• An opportunity to re-assess how we target the provision of assistance for residents in need.
•An opportunity to encourage service providers to co-operate
The reasons for formulating a strategy are:
• To strengthen Havering’s present system of fuel poverty alleviation and affordable warmth provision
• To comply with the Home Energy Conservation Act 1995
• To encourage greater council-wide involvement
• To increase partnership working and funding to enable a more ambitious approach towards this high priority
problem
• The Government has set a target for fuel poverty to be eradicated for vulnerable households by 2010 and for all
others by 2016.
• The London Mayor requests the assistance of London Boroughs to ensure that there are no occupied dwellings
in London with a Standard Assessment Procedure (SAP) rating of less then 30 by 2010, and less then 40 by 2016.
• To ensure that Havering plays its part in meeting national Climate Change targets for cutting carbon dioxide
emissions
Typical Community Warmth Programme
 Current Funding Mechanisms

• Warm Front Scheme

• Carbon Emissions Reduction Target (CERT)

• Community Energy Saving Programme (CESP)

• Boiler Scrappage Scheme

• Decent Homes

• Low Carbon Buildings Programme LCBP (Phase 2)

• Local Authority Budgets

• NHS Budgets

• European Regional Development Fund (ERDF)

 Where is the funding coming from?
• London has a range of existing programmes such as Warm Zones, the Community
Energy Saving Programme (CESP), the Social Housing Energy Saving Programme
(SHESP), Low Carbon Zones and Decentralised Energy programmes.

• The LDA is providing funding of £9.5m for 2009 – 2012.

• The aim is to use the £9.5m to develop a delivery model, provide top-up funding and
support to ensure a holistic approach to delivery, and unify projects under a London-wide
programme, levering additional existing funding where possible.

• Case to government that post 2012 a mechanism will be in place for this programme to
make a direct regional bid for large pots of money by providing a clear robust delivery
mechanism.

• The RE:NEW project partners intend to develop and launch in 2010 a viable plan to
deliver a London-wide programme up to 2015. (See Appendix for fuller details)
 Funding Streams and Eligible Client Groups
Funding Warm Front Carbon Community Boiler Decent Homes Winter Fuel Cold Weather
Stream £959 million Emissions Energy Saving Scrappage £2 billion Payments Payments
Reduction Programme Scheme £40 billion by £8.1 billion £209 million
Target (CERT) (CESP) £400 vouchers 2010 £125-400p/p
£3.36 billion £350 million

Eligible Client  Private Sector All private sector Community Groups Households with G- ALMOs or RSLs 60+ In receipt of pension
Households domestic homes and Housing Associations rated or worse boilers Partners can also credit or Emp&Supp,
Group and Private social properties Local Authority Open to all 125,000 qualify if they receive: All JSA, Income
Rented households living in Pension Credit Support, Prem for
Properties owned, or privately Income Support disabled
only rented JSA or EMP&Supp
 Households Allowance
must have
qualifying
benefits or
disability
premium
 Households
with child
under 16
 Homeowners
aged over 60
who do not
qualify for the
full Warm
Front Grant
will qualify for
a £300
discount off
the cost of a
new gas boiler
 Funding Streams and Eligibility Criteria
Funding Warm Front Carbon Community Boiler Decent Homes Winter Fuel Cold Weather
Stream £959 million Emissions Energy Saving Scrappage £2 billion Payments Payments
Reduction Programme Scheme £40 billion by £8.1 billion £209 million
Target (CERT) (CESP) £400 vouchers 2010 £125-400p/p
£3.36 billion £350 million
Eligibility  Income Support All domestic homes – Applications received Households under 60 Weather to be 0
 CT Benefit energy suppliers can from areas ranked in can apply – but only if degrees for 7 consec
Criteria  Housing Benefit fund measures in any the lowest 10% in the boiler being days 1/11 to 31/11
 JSA household and must England or 15% in scrapped is in
 Pension Credit direct at least 40% of Wales and Scotland working order & is the
 Income Related carbon savings to a via the IMD 2007 main boiler used to
Emp&Sup priority group of low heat the home
Allowance income and elderly Households over 60
 Working Tax customers can apply regardless
Credit if the boiler is in
 Disability Living working order or not
Allowance Only Households and
 Child Tax Credit Landlords who
 HB privately own
 Inc Support dwellings can apply
 War Disability People who own, or
Pension rent from a private
 Industrial Injuries Landlord, in receipt of
Benefit certain benefits can
 Attendance apply
Allowance If you apply for Boiler
If qualify for Warm Front Scrappage you
you cannot apply for cannot apply for
Boiler Scrappage Scheme Warm Front funding
 Funding Streams, Government Department
and Delivery Agency

Funding Warm Front Carbon Community Boiler Decent Homes Winter Fuel Cold Weather
Stream £959 million Emissions Energy Saving Scrappage £2 billion Payments Payments
Reduction Programme Scheme £40 billion by £8.1 billion £209 million
Target (CERT) (CESP) £400 vouchers 2010 £125-400p/p
£3.36 billion £350 million
Government DECC DECC DECC DECC CLG DWP DWP

Department
Delivery Eaga Plc 6 largest Energy Energy Supply Energy Saving Trust Homes and Pension Service Pension Service
Utilities: Companies Communities Agency Job Centre Plus
Agency  British Gas
 EDF Energy
 Npower
 S&SE
 Scottish
Power
All run their own
energy conservation
programmes
providing funding for
energy efficiency
measures directly to
householders
In addition, LAs and
Housing Assocns.
can work in
partnership with
energy suppliers in
their local areas
 Funding Streams and Practical Measures
Funds can be used for

Funding Warm Front Carbon Community Boiler Decent Homes Winter Fuel Cold Weather
Stream £959 million Emissions Energy Saving Scrappage £2 billion Payments Payments
Reduction Programme Scheme £40 billion by £8.1 billion £209 million
Target (CERT) (CESP) £400 vouchers 2010 £125-400p/p
£3.36 billion £350 million
Practical  Loft Insulation  Energy Insulation £400 towards cost of Energy Efficient No restrictions No restrictions
 Draught efficiency Fuel switch to gas boiler Boilers
Measures Proofing measures Connection to district Cavity Wall and Loft
funds can be  Cavity Wall  Heat heating scheme Insulation
Insulation Recovery Ground source heat
used for
 Hot Water Ventilation pumps
Tank Units; radiator Micro-generation
Insulation panels Heating controls
 Repairs to  Heating Boiler replacement
Existing Systems incl. Installation of central
Heating Controls heating to homes
Systems  Renewable / currently without
 New Gas, sustainable Home energy audits
Electric or Oil energy
Central measures
Heating
 Renewable
Energy
Measures
where off the
Gas Network
 Havering: Current Energy Efficiency Schemes
Scheme Outline
(See Appendix 1 for further details)

Warm Front A national, benefit-related grant, that provides insulation and improved heating to
eligible people in private sector housing.

Rethink Energy A council run scheme that provides energy advice via our local Energy Efficiency
Advice Centre, and provides guidance on the range of grants and energy efficiency
improvements discounts available in Havering. Direct referrals are made to the
various funding agencies
Keep Warm A joint council and Havering PCT run scheme that targets those households that use
Keep Well the services provided by health and social care professionals. Training is given to
health professionals visiting potentially vulnerable households to enable them to
identify the signs of fuel poverty and enable them to refer to an appropriate energy
efficiency grant. The scheme is directly linked to Rethink Energy in order to provide
advice, information and a direct path of available grants
Here to Help A partnership between British Gas and the council to provide insulation measures to
council owned dwellings. This scheme also provides a benefits check for tenants in
order to improve income levels. Referrals can also be made to charity partners
(RNIB, Help the Aged, Ginger Bread) as appropriate. Also a distribution channel for
energy efficient light bulbs to tenants.
Havering: Corporate Planned Expenditure
2010/11 – 2012/13
 •Department of Energy and Climate
Change (DECC)
Appendix 3 •Homes and Communities Agency
(HCA)
DECC: Ambition for Households
DECC: Key Changes to CESP
DECC: HESS and CESP
DECC: CESP
DECC: Comprehensive Area Assessments (CAA) and Reward
Homes and Communities Agency (HCA)
Moving from Area-Based Partnerships
to a Total Place Approach
Homes and Communities Agency (HCA)
 • RE:NEW - Home Energy
Appendix 4 Efficiency for Tomorrow
RE:NEW - Home Energy Efficiency for Tomorrow
 RE:NEW - Home Energy Efficiency for Tomorrow

• RE:NEW (formerly the Homes Energy Efficiency Programme (HEEP)) is a

pan-London homes retrofitting scheme aimed at reducing carbon dioxide
emissions from the residential sector. Through initial trials and
demonstration projects practical energy efficiency activities will be delivered
and these will inform the design of a model that will enable roll-out into a
wider homes retrofit programme for London.

• The model is an area based, whole house approach that encompasses all
housing tenures and has something to offer every borough and every
household. It includes a range of free-of-charge, easy-to-do measures, from
changing to low energy light bulbs to installing stand-by switches and giving
energy saving advice. The aim is that more substantial steps such as loft
and cavity wall insulation will involve no upfront costs, be free for those on
qualifying benefits and subsidised for those who are able to pay. Offering
the package of easy measures enables the delivery of something into every
home visited, therefore increasing the uptake of measures overall.

• The programme is operated by London’s Boroughs. The boroughs are

supportive of the process, methodology and ambition of the scheme. There
is also widespread support for the model, which ensures that all boroughs
will get funding to roll out the scheme in their areas in 2010.
 RE:NEW - Home Energy Efficiency for Tomorrow

• This programme aims to cover all areas of London, visiting between

200,000 to 500,000 properties by 2012 and 1.2 million domestic properties
by 2015 subject to the leverage of additional finances from government. By
installing the easy measures, over 400,000 tonnes of carbon emissions
could be saved by 2015. By installing further measures, such as loft or
cavity wall insulation, reductions of over 1,344,000 tonnes of carbon dioxide
could be made by 2015.

• RE:NEW will also help alleviate fuel poverty through improving the energy
efficiency of homes thereby reducing fuel bills, and assisting with income
maximisation by carrying out benefits checks whilst assessing homes.
 Re:NEW Delivery Mechanism

Phase 3 – London-wide roll-out

(April 2012 to March 2015)
• 1.2 million domestic properties by 2015
subject to the leverage of additional
finances from government
• Will seek to introduce harder measures
such as solid wall insulation, through pay
as you save approach
Phase 2 – London-wide roll-out
(July 2010 to March 2012)
• All Boroughs
• Anticipate approx c. 200k – 500k
Phase 1 – scope & mobilise homes treated
(April 2009 – July 2010)
• Technical trials: 817 homes, 786 tonnes
of carbon saved
• Demonstration projects: c. 10,000 homes
• London Boroughs: Croydon, Camden,
Lewisham, Harrow, Havering, Haringey,
Hillingdon, Kingston, and Southwark
 • London: Homes Energy
Appendix 5 Efficiency Programme (HEEP)
London: Homes Energy Efficiency Programme (HEEP)
 London: Homes Energy Efficiency Programme (HEEP)
Current Activity, Area Based and Referral / Grant Based Schemes
HEEP: What is it?
HEEP: The Customer Journey
HEEP: The Delivery Programme
HEEP: Delivery, Technical Trials, Demo Projects
and Pan-London Roll-out
HEEP: Lobbying and Financing
HEEP: Lobbying and Financing (contd.)
 • The Future? “Warm Homes,
Appendix 6 Greener Homes”, March 2010
Proposed Strategy Document: March, 2010
 The main elements of the
Warm Homes, Greener Homes Strategy (March, 2010) include:

New local approach

• Energy companies and local authorities teaming up to make homes more
energy efficient - with energy companies required to help householders
become more energy efficient. The new local partnership approach will take
over from 2013, once the current Carbon Emissions Reduction Target ends
• Building on the Local Carbon Framework pilots announced by Communities
Secretary John Denham in December, which are a new approach for local
authorities to set targets and put in place plans to reduce carbon emissions.
Help to those who need it most
• Direct help to those that need it most with energy companies targeting work
towards lower income groups
• A new 'Warm Homes' standard for social housing will see all social tenants
receive free energy upgrades for their homes from energy companies,
including fitted smart meters, leading to savings of up to £300 a year on bills
• Consult on setting minimum energy efficiency standards for rented property
to help tenants left in poorly insulated, cold and energy wasting properties -
and ensuring standards are met before they are rented out
 contd. The main elements of the
Warm Homes, Greener Homes Strategy (March, 2010) include
Notes:
1. The Green Homes, Warmer Homes Home Energy Management Strategy can be
found here:
www.decc.gov.uk/en/content/cms/what_we_do/consumers/saving_energy/hem/
hem.aspx (external link).

2. Note that the 29 per cent reduction is in non-traded emissions, i.e. emissions
outside the EU ETS. Primarily, this means emissions from gas use in the home.

3. CLG will shortly be announcing new planning guidance for councils to tackle
climate change through local plans. This will refresh planning policy to reflect the
latest climate change predictions and ensure councils are planning for low
carbon energy, low carbon living and the low carbon economy. CLG will also
soon publish its own climate change strategy, putting the department's work to
support local government at centre stage.

4. Insulate Today is managed by Behaviour Change. The Energy Saving Trust will
be providing expert advice and support to the project:
www.behaviourchange.org.uk (external link).
 • Stakeholder Consultation
Appendix 7 • “Outreach” Marketing / Consultation
 Stakeholder Engagement
Ten tips for good stakeholder engagement

1. Engage them early in the process.

2. Listen. Ask how they want to talk to you. Consider appointing stakeholder managers.

3. Make sure there is two-way dialogue.

4. Find out how much influence they have with your target audiences.

5. Remember they may have a different agenda. Always define what objectives you share.

6. Always remember they are busy people. Communicate appropriately, relevantly and thank them for
their input.

7. Don’t forget stakeholders may talk to each other more than to you.

8. Keep your story straight and your offer transparent.

9. Don’t treat stakeholder relationships as a one-off communication at the start of a project: keep them
informed; keep them involved.

10. But above all, treat your stakeholders as you would wish to be treated yourself… whichmeans
making the effort to get to know them.
London Borough of Havering : Household Energy Efficiency and Carbon Reduction

Development of the Local Area Project Plan and Delivery Programme

Outline Delivery Programme (SHESP?)

Assumptions:
1. Budget = £1.5 million
2. Number of Low-Income Households fulfilling Eligibility Criteria = 500 (SHESP states 2,100 Cat2 and Cat3 households
eligible)
3. Therefore, approximate cost of appropriate Practical Measures = £3,000 per household
4. 8 month period is purely for implementing the Practical Measures – that is, all other Key Actions have been, or will
be, undertaken outside this time period

Key Action Pre- Implement Practical Post-

Contract Measures Phase Contract
Phase Month No. Phase

1 2 3 4 5 6 7 8
Confirm Managing Agent Service Brief
and Contract with Lead Officer

Assemble Background Information, Base

Data, Policies, Strategies, Plans and
Programmes

Define Relevant/Applicable Funding

Stream(s)

Explore Linkages to Other Funding

Streams, Projects and Programmes

Confirm Relevant Eligibility Criteria to be

applied and “The Offer”

Define Local Area(s) which are to be

Targeted for Improvement Measures

Target Relevant Eligible Client Group(s)

Consultations with Key Stakeholders

Determine Practical Improvement

Measures, Costs and Procurement /
Delivery Methods

Implement Practical Measures to

Agreeable Targeted Client Group(s)

Monitor Brief, Service Level Agreement,

Performance Agreement and Indicators

Incorporate Improvements from

Experience on next Phase

1
 London Borough of Havering : Household Energy Efficiency and Carbon Reduction

Development of the Local Area Project Plan and Delivery Programme

Funding Streams and Delivery Mechanisms

Funding Warm Front Carbon Emissions Community Boiler Decent Winter Cold
Stream Reduction Target Energy Scrappage Homes Fuel Weather
(CERT) saving Scheme Payments Payments
Programme
(CESP) £209
£2 billion £8.1 billion million
£959 million £3.36 billion £350 £400 £40 billion £125-
million vouchers by 2010 400p/p
Eligible  Private Sector All private sector domestic Community Households ALMOs or 60+ In receipt of
Client Households and homes and social Groups with G-rated RSLs Partners pension
Group Private Rented properties Housing or worse can also credit or
Properties only Associations boilers qualify if Emp&Supp,
 Households must Local they All JSA,
have qualifying Authority receive: Income
benefits or Open to all Pension Support,
disability premium 125,000 Credit Prem for
 Households with households Income disabled
child under 16 living in Support
 Homeowners owned, or JSA or
aged over 60 who privately EMP&Supp
do not qualify for rented Allowance
the full Warm
Front Grant will
qualify for a £300
discount off the
cost of a new gas
boiler
Eligibility  Income Support All domestic homes – Applications Households Weather to
Criteria  CT Benefit energy suppliers can fund received under 60 can be 0
 Housing Benefit measures in any household from areas apply – but degrees for
 JSA and must direct at least ranked in the only if the 7 consec
 Pension Credit 40% of carbon savings to a lowest 10% boiler being days 1/11 to
 Income Related priority group of low income in England or scrapped is in 31/11
Emp&Sup and elderly customers 15% in working order
Allowance Wales and & is the main
 Working Tax Credit Scotland via boiler used to
the IMD heat the home
 Disability Living
2007
Allowance
Households
 Child Tax Credit
over 60 can
 HB apply
 Inc Support regardless if
 War Disability the boiler is in
Pension working order
 Industrial Injuries or not
Benefit
 Attendance Only
Allowance Households
If qualify for Warm Front you and Landlords
cannot apply for Boiler who privately
Scrappage Scheme own dwellings
can apply

People who
own, or rent
from a private
Landlord, in
receipt of
certain
benefits can
apply

If you apply
for Boiler
Scrappage
you cannot
apply for
Warm Front
funding

2
 London Borough of Havering : Household Energy Efficiency and Carbon Reduction

Development of the Local Area Project Plan and Delivery Programme

Government DECC DECC DECC DECC CLG DWP DWP

Department
Delivery Eaga Plc 6 largest Energy Utilities: Energy Energy Homes Pension Pension
Agency  British Gas Supply Saving Trust and Service Service
 EDF Energy Companies Communiti
 Npower es Agency Job Centre
 S&SE Plus
 Scottish Power

All run their own energy

conservation programmes
providing funding for
energy efficiency
measures directly to
householders

In addition, LAs and

Housing Assocns. can
work in partnership with
energy suppliers in their
local areas
Practical  Loft Insulation  Energy Insulation £400 towards Energy No No
Measures  Draught Proofing efficiency Fuel switch cost of boiler Efficient restrictions restrictions
funds can  Cavity Wall measures to gas Boilers
be used for Insulation  Heat Recovery Connection Cavity Wall
 Hot Water Tank Ventilation to district and Loft
Insulation Units; radiator heating Insulation
 Repairs to panels scheme
Existing Heating  Heating Ground
Systems Systems incl. source heat
 New Gas, Electric Controls pumps
or Oil Central  Renewable / Micro-
Heating sustainable generation
 Renewable energy Heating
Energy Measures measures controls
where off the Gas Boiler
Network replacement
Installation
of central
heating to
homes
currently
without
Home
energy
audits
Outcomes  Warmer Homes Target of 154 million Targeting Anticipated All homes
 Lower Fuel Bills tonnes of CO2 hard-to-treat saving of to meet the
 Reduction in Fuel properties 140,000 standard
Poverty Expected to stimulate £32 tonnes CO2 by 2010
 Reduced Carbon billion of investment by per year
Emissions energy suppliers of which
40% to be invested in
priority groups which
includes those on low
income and over 70’s
Timescale From June 2000 - ongoing April 2008 to Dec 2012 Funding From By 2010
Rounds 7 to January 2010
11 from
October
2009 to
December
2010

3
 Funding Streams for Retrofitting Schemes within, and outside, London

Funding
Key Current London Retrofitting Schemes Key Current Retrofitting Schemes outside London
Stream
London Coldbusters Mayor’s Green Carbon Emissions Warm Community Social Low Byond Boiler Decent Winter Cold
Warm Insulation Concierge Reduction Target (CERT) Front Energy Housing Carbon Decent Scrappage Homes Fuel Weather
Zones Programme Scheme saving Energy Zone Homes Scheme Payments Payments
Programme Saving
(CESP) Prog £209
£3.36 billion (SHESP) £2 billion £8.1 million
£959 £350 million £400 £40 billion by billion
million vouchers 2010 £125-
400p/p
Government DECC DECC DECC DCLG DECC CLG DWP DWP
Department
Delivery EDF Various British LDA 6 largest Energy Eaga Energy HCA Various Energy Homes and Pension Pension
Gas Utilities: Plc Supply Saving Communities Service Service
Agency
 British Gas Companies Trust Agency
 EDF Energy Job
 Npower Centre
 S&SE Plus
 Scottish
Power

All run their own

energy conservation
programmes providing
funding for energy
efficiency measures
directly to
householders

In addition, LAs and

Housing Assocns. can
work in partnership
with energy suppliers
in their local areas