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222 Six Sigma Tools

222 Six Sigma Tools

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Published by miricak

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Published by: miricak on Apr 29, 2010
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12/01/2012

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v
Six Sigma Tool Navigator™
Contents
 Publishers Message xiii Preface xv Acknowledgments xix Introduction xxi
Six Sigma Tool-Strings
Six Sigma Basics: Techniques and Considerations6
σ−
1Six Sigma Tools: Tool-Strings Examples6
σ−
23222 Tools in Flowchart Cross-Reference6
σ
2665 Tool-Strings Flowchart Examples6
σ
33
Tool Navigator1
(IG)5W2H Method1
2
(IG)6-3-5 Method3
3
(AT)Action and Effect Diagram (AED)6
4
(PP)Action Plan8
5
(AT)Activity Analysis11
6
(DC)Activity Cost Matrix14
7
(PP)Activity Network Diagram17
8
(IG)Affinity Diagram 20
9
(IG)Analogy and Metaphor23
10
(AT)Analysis of Variance 26
11
(IG)Attribute Listing31
12
(PP)Audience Analysis33
13
(DM)Balance Sheet 35
14
(AT)Bar Chart37
15
(CI)Barriers-and-Aids Analysis39
16
(PP)Basili Data Collection Method41
17
(DC)Benchmarking44
18
(AT)Block Diagram47
19
(AT)Box Plot 50
20
(IG)Brainstorming53
21
(IG)Brainwriting Pool 55
22
(AT)Breakdown Tree58
 
23
(TB)Buzz Group61
24
(DC)Case Study 63
25
(AT)Cause and Effect Diagram (CED)66
26
(AT)Cause and Effect Diagram Adding Cards (CEDAC)68
27
(IG)Checkerboard Method71
28
(IG)Checklist74
29
(DC)Checksheet 76
30
(IG)Circle of Opportunity78
31
(DC)Circle Response81
32
(TB)Circles of Influence83
33
(DC)Circles of Knowledge86
34
(IG)Circumrelation89
35
(ES)Cluster Analysis92
36
(ES)Comparison Matrix95
37
(AT)Competency Gap Assessment 98
38
(DC)Conjoint Analysis101
39
(DM)Consensus Decision Making103
40
(AT)Control Chart -
(Attribute)105
41
(AT)Control Chart -
 p
(Attribute)109
42
(AT)Control Chart -
 X 
-R
(Variable)113
43
(DM)Correlation Analysis117
44
(AT)Cost of Quality121
45
(ES)Cost-Benefit Analysis124
46
(PP)Countermeasures Matrix126
47
(IG)Crawford Slip Method128
48
(ES)Creativity Assessment 131
49
(ES)Criteria Filtering134
50
(IG)Critical Dialogue136
51
(DC)Critical Incident139
52
(AT)Customer Acquisition-Defection Matrix141
53
(DC)Customer Needs Table144
54
(AT)Customer Satisfaction Analysis (CSA)146
55
(DC)Customer-First-Questions (CFQ)149
56
(AT)Cycle Time Flowchart152
57
(DC)Data Collection Strategy156
vi
Six Sigma Tool Navigator™
Contents
 
58
(DM)Decision Process Flowchart158
59
(DM)Decision Tree Diagram160
60
(DC)Defect Map164
61
(ES)Delphi Method166
62
(CI)Deming PDSA Cycle169
63
(AT)Demographic Analysis171
64
(ES)Dendrogram174
65
(PP)Deployment Chart (Down-Across)176
66
(PP)Descriptive Statistics179
67
(PP)Different Point of View183
68
(PP)Dimensions Cube186
69
(AT)Dot Diagram189
70
(IG)Double Reversal191
71
(CI)Events Log194
72
(CI)Facility Layout Diagram196
73
(ES)Factor Analysis199
74
(CI)Failure Mode Effect Analysis (FMEA)202
75
(AT)Fault Tree Analysis (FTA)205
76
(TB)Fishbowls208
77
(AT)Five Whys211
78
(DC)Focus Group213
79
(CI)Fog Index216
80
(CI)Force Field Analysis (FFA)218
81
(IG)Forced Association221
82
(DM)Forced Choice223
83
(AT)Frequency Distribution (FD)225
84
(IG)Fresh Eye228
85
(AT)Functional Map230
86
(AT)Futures Wheel233
87
(PP)Gantt Chart236
88
(CI)Gap Analysis239
89
(PP)Gozinto Chart241
90
(AT)Histogram243
91
(ES)House of Quality246
92
(DM)Hypothesis Testing (Chi-Square)250
vii
Six Sigma Tool Navigator™
Contents

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