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Kenseisha (M) Sdn. Bhd.

8.2.2 Internal audit

MOP’s 8.2.1 Customer Satisfaction/feedback

Business Processes 8.4 Analysis of data

Management IQA 8.5.1 Continual improvement


Review
8.5.2 Corrective & 8.5.3
Preventive actions
Business Pla
nning
Customer Requirements

Customer Satisfaction
COP’s
Realization Process

Output
Input

Business Devel Request For Qu Production Plan


opment Process Design otation ning
& Development

Manufacturing&
Tooling Manage Customer
Storage & Deliv Invoicing
Maint. ment ery Feedback

SOP’s
Support Processes

Employee Document &


Training Purchasing QA/QC
Motivation Data Ctrl.

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