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POSITION DESCRIPTION
POSITION
Information Librarian - Casual
POSITION NO.CLASSIFICATION
Band 4(A) 38 Hour a Week Pay Rate
DIVISION
Communities
DEPARTMENT
Libraries and Learning
LOCATION
Any library service point
DATE PREPARED
12 April 2010
OCCUPANT
Vacant
APPROVED BY
Manager Libraries & Learning
OBJECTIVE
To maximise community enjoyment and use of the Frankston Library Service bydelivering professional and responsive information services and embracing new andinnovative initiatives.
KEY ACCOUNTABILITY AREAS
1.
Library Service and Council Customer Service Delivery
•
Deliver excellent customer service in all aspects of libraryinformation/Council customer service in accordance with the systems andpractices of the library service and Frankston City Council.
•
Keep up to date with new technologies through staff training, educationand trial of new products including Web 2.0, Blogs and RSS inconjunction with the Information Services team.
•
Conduct complex searches of the library catalogue and Councildatabases in order to deliver exceptional customer service experiencesthat meet community expectations for all customers of the library.
•
Adhere to all library policy and procedures to provide a consistent libraryexperience for customers.
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Keep abreast of the availability of other sources of information andagencies for referral on local and wider current issues.
•
Perform routine tasks associated with the circulation function includingissues desk, returns room, shelving and shelf ordering and preparing thelibrary for opening.
•
Participate in and promote customer surveys, marketing initiatives,programs and new advances in the library, and enthuse customers toengage in these activities and events.
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Assist customers and other staff members in the discovery and use ofnew technology.
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Respond to difficult situations with skill and diplomacy ensuring care forcustomers and staff.
•
Provide leadership responsibility appropriate to the level of this positionand support and engage in Duty management activity.
2. Cash Handling
•
Ensure all monies received from customers are appropriately processedand receipted according to procedures.
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Ensure all monies received are accompanied with relevant paperworkand reconciled daily.
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Collate relevant Payment Vouchers at the end of the shift/day.
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Ensure all monies are accounted for and cheques, cash and EFTPOSamounts balance to drawer reports.
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Ensure all monies are secured as per procedures on closure.
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Prepare daily banking according to procedures.
3. General
•
Take supervisory responsibility for staff, customers and building asdesignated.
•
Actively participate as a team player within the Frankston LibraryServices.
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Act as a community hub, providing referrals and information aboutproducts and services supplied by other agencies and communityfacilities to members of the public and other Council officers.
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Provide professional, friendly and responsive customer service withcustomer and industry best practice focus.
•
Provide a physical space that is welcoming and comfortable e.g. clean upspills/messes, bin rubbish, tidy shelves, wipe benches and desks.
•
Participate in team training opportunities and advance skills andknowledge.
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Contribute to the development and implementation of serviceimprovement ideas.
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Adhere to the requirements of the Corporate Customer Charter.
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Commit to OH&S procedures and encourage colleges to act forthemselves at work.
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ORGANISATIONAL RELATIONSHIPS
Reports to
Information Services Team Leader
Supervises
Library service staff and volunteers when rostered
Internal Liaisons
All library staff and volunteers
External Liaisons
Customers, professional groups, and communitygroups as appropriate
ACCOUNTABILITY, AUTHORITY AND DECISION MAKING
•
Ability to respond appropriately to difficult customers and emergency situationswithin Frankston Library Service and Frankston City Council policy guidelinesand procedures.
•
Accountable for adhering to library and council policies, practices,procedures and standards in delivering information and Council service to librarycustomers.
•
Ensure Council’s Risk, OHS and Injury Management Plans are observed andcomplied with at a personal level.
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