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November14,2007
StayingonTopofThings
byClintGreenleafWe'reallbusy.I'vegotafewplatesspinningatanygiventimefamilyandfriendstakeupwhatlittletimeisleftwhenIleavetheoffice.PeopleoftenaskhowIstayontopofeverything.(Usuallynotfamilyandfriends,whothinkIworktoomuch).IguessmyansweristhatI'mhardwiredtomultitaskandgenerallyrequirelesssleepthanmostpeople.Goodold‐fashionedhardworkaside,therearethreeimportantlessonsI'velearnedtohelpkeepmeonestepaheadofitall.
TrainYourStafftoSuggestSolutionsWhenRaisingIssues
Thissimplerulefreesupalotofmytimewheneveryoneabidesbyit.Ihaveastaffofintelligent,resourcefulpeople.Theyarefullycapableofthinkingthroughissuesanddevelopingsolutions,andtheyknowthatIexpectthisfromthem.Thismeansthatinsteadofthisemail:
Clint,thenewcoffeemakerexplodedyes,theonewejustbought.Allofthecaffeine junkiesaregettingcrankywithme.Help?!
Iwouldreceivethisemail:
Clint,justFYI,thenewcoffeemakerexploded.Icheckedthewarrantypaperworkandwillcontactthemanufacturerforareplacement.Inthemeantime,sincethestaffisquitecaffeine-dependent,Igotmycoffeemakerfromhomeandwilluseituntilthereplacementarrives.
That'safrontdeskexample,butthisthinkingappliesallthewayuptheorgchart.Thispracticealsodevelopsthestaff'sownershipoftheirrespectiveareasandconfidenceinexpressingtheirideaswhilereducingthetendencytodelegateup.ThebestwaytoteachthistraitistoalwaysanswertheirpleadforHelp!?with"Whatdoyouthinkweshoulddo?"Afterafewquestions,theyquicklyseethatyouvaluetheiropinionandexpectthemtocomeupwithideasontheirown,andthatyouwon'tdoitforthem.Ifyouhiresmartpeople,they'llmaketherightdecision.
GetOrganized
Beingneatandbeingorganizedaretwodifferentanimals.I'veseenvisually"neat"officesrunveryinefficiently.Tobeorganizedistostreamlineworkflow.Ifthisisn'tyourforte,hireaprofessionalorganizer.Notonlywillanorganizerassessyourworkspaceandmakeitmoreefficient,heorshewillalsoassessyourworkhabitsandmakeyoumoreeffective.UnderstandingtheprinciplesbehindfavoriteorganizationandworkflowacronymslikeFAT(File,Act,Toss)willgiveyoupowerfultoolsforgettingthingsdone.Youcanfindtonsofinfoonorganizationattheclutterdiet.com.
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