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A Case Study Approach to the Supplier Selection Process

A Case Study Approach to the Supplier Selection Process

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Published by iacikgoz
by Marlene J. Suárez Bello
by Marlene J. Suárez Bello

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Published by: iacikgoz on May 02, 2010
Copyright:Attribution Non-commercial


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ByMarlene J. Suárez BelloA project submitted in partial fulfillment of the requirements for the degree of MASTER OF ENGINEERINGinManagement Systems EngineeringUNIVERSITY OF PUERTO RICOMAYAGÜEZ CAMPUS2003Approved by: _______________________ _____________ Viviana I. Cesaní Vázquez, Ph.D. DatePresident, Graduate Committee _______________________ _____________ José R. Deliz Alvarez, Ph.D. DateMember, Graduate Committee _______________________ _____________ Rita Vázquez Ruiz, MSIE DateMember, Graduate Committee _______________________ _____________ Yolanda Ruiz Vargas, Ph.D. DateRepresentative of Graduate Studies _______________________ _____________ Agustín Rullán Toro, Ph.D. DateChairman of the Department
This work presents a comparative evaluation of supplier selection processes indifferent corporate environments using a multiple exploratory case study approachand the ISO 9000 standards. The corporate environments examined were a pharmaceutical, an agricultural equipment company, and an injection moldingorganization. This research indicates that the supplier performance measurementcriteria most commonly used by these industries are quality, delivery and service.Also, depending on the corporate environment of these industries, the importance of these performance metrics can vary. In general, quality is the most importantcriterion in the organizations studied. Delivery is a critical supplier’s performancemeasure in the pharmaceutical industry, since the reliability of the suppliers isaffected in case of delivery failure in this sensitive market. Finally, theseorganizations continuously review and implement effective quality systems followingthe rigorous ISO 9000 series of standards and most companies have developed in-house procedures and softwares for the supplier selection process.
Este trabajo presenta una evaluación comparativa de procesos de selección de proveedores en diferentes ambientes corporativos, usando la metodología demúltiples casos de estudio y los estándares de ISO 9000. Los ambientes corporativosexaminados fueron una farmacéutica, una organización de equipos de agricultura yuna manufacturera de moldeo de inyección. Esta investigación muestra que loscriterios más comúnmente usados en las medidas de desempeño de los proveedoresen estas industrias son calidad, entrega y servicio. Además, dependiendo del ambientecorporativo de estas industrias, varía la importancia de estas métricas. En general, lacalidad es el criterio más importante en las organizaciones analizadas. La entrega esuna medida crítica de desempeño de suplidores en la industria farmacéutica, ya que,la confiabilidad del suplidor puede ser afectada en caso de que la entrega falle en estemercado. Finalmente, estas organizaciones revisan continuamente e implementansistemas de calidad basados en los estándares de ISO 9000.

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