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initial interview prep kit final[1]

initial interview prep kit final[1]



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Published by: blessedeleven@gmail.com on May 24, 2008
Copyright:Attribution Non-commercial


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Convergys Corporation (NYSE: CVG) is a globalleader in providing customer care, humanresources, and billing services. Convergyscombines specialized knowledge and expertisewith solid execution to deliver outsourcedsolutions, consulting services, and softwaresupport. Clients in more than 60 countriesspeaking nearly 30 languages depend onConvergys to manage the increasing complexityand cost of caring for customers and employees.Convergys serves the world's leading companiesin many industries including communications,financial services, technology, and consumer products.Convergys is a member of the S&P 500 and aFortune Most Admired Company. Headquarteredin Cincinnati, Ohio, Convergys has more than66,000 employees in 65 customer contactcenters, three data centers, and other facilities inthe United States, Canada, Latin America,Europe, the Middle East, and Asia.In 2003, Convergys started its operations in twocontact centers in the Philippines. Presently, ithas expanded to 7 locations offeringopportunities to thousands of call center professionals.For more information visit www.convergys.com.
Tips on how to ace the Initial Interview:
1)Practice speaking in English. (You canalso try exposing yourself to the Englishlanguage by watching English showsand reading English magazines)
Try reading these tongue twisters:
Tongue Twisters
1A bitter biting bitternBit a better brother bittern,And the bitter better bitternBit the bitter biter back.And the bitter bittern, bitten,By the better bitten bittern,Said: "I'm a bitter biter bit, alack!"2Mr. See owned a saw.And Mr. Soar owned a seesaw.Now See's saw sawed Soar's seesawBefore Soar saw See,Which made Soar sore.Had Soar seen See's sawBefore See sawed Soar's seesaw,See's saw would not have sawedSoar's seesaw.So See's saw sawed Soar's seesaw.But it was sad to see Soar so soreJust because See's saw sawedSoar's seesaw!3Theophiles Thistle, the successful thistle-sifter,in sifting a sieve full of un-sifted thistles,thrust three thousand thistles through the thick of his thumb.Now.....if Theophiles Thistle, the successfulthistle-sifter,in sifting a sieve full of un-sifted thistles,thrust three thousand thistles through the thick of his thumb,see that thou, in sifting a sieve full of un-siftedthistles,thrust not three thousand thistles through thethick of thy thumb.Success to the successful thistle-sifter!
You can also browse thru thesewebsites for a quick grammar refresher course.http://grammar.uoregon.edu/toc.htmlhttp://www.englishpage.com/verbpage/verbtenseintro.htmlhttp://grammar.ccc.commnet.edu/grammar/quiz_list.htmhttp://owl.english.purdue.edu/handouts/esl/eslsubverb.html
We are looking for dynamic, highly motivated, passionate
Technical Customer CareRepresentatives, Customer Care Representative,Outbound Customer Care Representatives
Part-time Customer Care Representatives
to be part of 
What to expect…Initial Interview (
Computer-Based AssessmentFinal Interview
1)Make sure to attend your schedule.Please arrive at least 15 minutes beforeyour interview.2)Be in business casual attire.3)Enunciate!Try these enunciation exercises:1.Open and close mouth easily as yourepeat: Fah Fah Fah Fah Blah Blah2.Loosening your jaw: Sah Kah She FahRahPah Kah She Fah RahWah Kah She Fah RahBaj Kah She Fah RahDah Kah She Fah Rah3.Loosening your lips: www www wwwbbb bbb bbb wbw wbw wbw4.Combination loosening: lll ldl www ldlwlwd5.Phrases for precise articulation:"The tip of the tongue, the teeth and thelips""Lah lee loo lee. Zip e do da""Repetition, repetition, repetition"We'll weather the weather whatever theweather whether we like it or not"Good Luck!!!

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