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Borang Maklum Balas Pelanggan

Borang Maklum Balas Pelanggan

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Published by JennyBill

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Published by: JennyBill on May 04, 2010
Copyright:Attribution Non-commercial

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04/04/2013

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BORANG MAKLUMBALAS PELANGGAN
A. Kaedah Maklumbalas:
Pelanggan datang sendiri Surat / Borang dari peti cadanganMelalui telefon Mel elektronikDialog/perjumpaan tertentu Media cetakLain-lain. Nyatakan
B. Nama Pelanggan:
..................................................................................................
 C. No Pendaftaran (jika perlu):
................................................................................
 D. Alamat:
.....................................................................................................................................................................................................................................
 E. No. Telefon/ E-mail:
..............................................................................................
 F. Butir-butir Maklumbalas:
…………………………………………………………………………………...............
....
…………………………………………………………………………………...............
....
…………………………………………………………………………………...............
....
…………………………………………………………………………………...............
....
…………………………………………………………………………………...............
....
Tarikh : ………………... Tandatangan : ..........................
 
G. Kegunaan Pejabat:
Tarikh Terima Maklumba
las: ………………………………………..
 Nama Penerima: .........................................................Jawatan Penerima: .........................................................Tandatangan Penerima:
…………………………….......
...........No. Rujukan Maklumbalas:
.....…………………………….............
 
PS-05(1)(P00) (05-07-09)
 
Politeknik Sultan Mizan Zainal Abidin
LAMPIRAN 1
 
 
REKOD MAKLUMBALAS PELANGGAN
BIL TARIKH & NO.RUJUKANMAKLUMBALASDITERIMANAMADAN ALAMATPELANGGANPERKARA(ADUAN/ KOMEN/PENGHARGAAN)NAMAPENERIMAMAKLUMBALASPEGAWAI YANGMENJALANKANSIASATANTARIKH STATUSMAKLUMBALASDIMAKLUMKAN KEPADAPELANGGAN
PS-05(2) (P00) (05-07-09)
 
LAMPIRAN 2
Politeknik Sultan Mizan Zainal Abidin
 
 
BORANG LAPORAN SIASATAN
Butir-butir Aduan
Tarikh Terima Aduan : ………………………………………………..
 
No. Rujukan Aduan : …………………………………………………
 
Ringkasan Aduan
……………………………………………………………………………………………………
 
……………………………………………………………………………………………………
 
Dapatan Hasil Siasatan
a. Punca ketidakpatuhan
……………………….………………………….………………….……………….……
 
…………………………………………………………………………………….……...
 b. Pembetulan (Segera)
…………………………………………………………….………………………….…..
 
……………………………………………………………………………………………
 c. Cadangan Tindakan Pembetulan
……………………………………………………………………………………………
 
……………………………………………………………………………………………
 Status Tindakan :Nama: ...................................................................Jawatan: ....................................................................
Tandatangan Pegawai Siasatan : …………………….…………………………..
 
Tarikh: ………………
 
PS-05(3) (P00) (05-07-09)
Politeknik Sultan Mizan Zainal Abidin
SelesaiDalam ProsesLain
 –
 
lain. Nyatakan………………….
 
LAMPIRAN 3

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