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Support Services to SMEs in Germany, Greece, Ireland, Italy and Sweden - A Comparative Study

Support Services to SMEs in Germany, Greece, Ireland, Italy and Sweden - A Comparative Study

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Published by dmaproiect
This report represents the final step of the “synthesis” phase of a pilot project 1 sponsored by the European Commission within the framework of the Concerted Action Working Group.
This report represents the final step of the “synthesis” phase of a pilot project 1 sponsored by the European Commission within the framework of the Concerted Action Working Group.

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Published by: dmaproiect on May 07, 2010
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10/26/2011

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Support Services to SMEs inGermany, Greece, Ireland, Italyand Sweden
 A comparative study
 Unioncamere
Unione Italianadelle Camere di CommercioIndustria Artigianatoe Agricoltura
Ministero dell’Industria,Commercio e Artigianato
With the financial support of the European Commission, Enterprise Directorate General
 
Table of contents
Page0.
 
Executive summary
1
1.
 
Background, characteristics and expected contribution of this report
 3
1.1
 
Background
 3
1.2
 
Characteristics and expected contribution of this report
 3
 2.
 
Comparisons among countries, following the countryreports’ structure
 5
2.1
 
General overview
 5
2.2
 
Demand structure
2.3
 
Most (and least) required services
2.4
 
Suppliers' characteristics
8
2.5
 
Best practices
10
2.6
 
Proposals
11
3. Summaries by country
12
3.1 Germany
13
3.2 Greece
18
3.3 Ireland
 22
3.4 Italy
 26 
3.5 Sweden
 32
4. Preliminary interpretation and suggested actions
 37 
4.1 Why this market is important
 37 
4.2 Why do SMEs need services
 38
4.3 Main problems
 39
- Phase 1: searching a provider and awarding the assignment
39
- Phase 2: service delivery
40
- Phase 3: Evaluation of the performance of the delivered service
40
4.4 Specific highlights on service quality
 40
4.5 Specific highlights on visibility
 41
4.6 The role of public vs private providers
 44
4.7
 
Recommendations, conclusions and suggested actions
 45
4.8
 
Specific details about one of the most importantrecommendations
 48
Appendices
1.
 
Analysis of the Market of Support Services with the View of Improving itsEfficiency in the Context of the Working Group on the Visibility and Qualityof Support Services
 
2.
 
Proposal for a classification of support services (excerpt from the InterimReport to the Steering Group - Concerted Actions n. 2 & 3 – Brussels,2.12.1999)

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