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Issue Manager Presentation 28-03

Issue Manager Presentation 28-03

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Published by Nuwan Bandara

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Categories:Types, School Work
Published by: Nuwan Bandara on May 27, 2008
Copyright:Traditional Copyright: All rights reserved


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Enterprise Database Systems
Group Assignment
Business Case
“IssueManager” System
Master Data Setup
Helpdesk Operations
Application Architecture
Database Design & Implementation
Business Case
A Malaysian company with a large IT function is trying to setup an IT Helpdesk to hardware and software issuesconcerning its IT system
 The purpose of this assignment is to create a computersystem to log and track all the helpdesk queries
 The developed system is readily capable of managing allqueries as required by the company
Whenever anyone within the company has a issue they cancontact the helpdesk and all information regarding how theissue is solved will be recorded in the system
It provides security to the data by allowing only authorizedusers to access the system
It is able to generate 5 important reports for the purpose of assisting the analysis of the helpdesk operations
Based on the scenario a web based system was developed.We refer to the system as “Issue Manager”

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